Quick, professional and pleasant experience. From the time I walked into the service center, until I walked out, I was treated like I was welcomed. Very few dealerships have created an atmosphere like this, and I look forward to continuing to use this dealership.
I ?? McLarty of Benton!!! It is practically walking distance from my job. The guys there are super nice. Not only do they service my vehicle with great care & expertise, they are super fast too. I purchased my Pathfinder at McLarty of Little Rock where I felt like I was just another sale. I will forever be a loyal customer to McLarty of Benton, where I have a much better experience everytime I grace the doors. They make me feel special :)
I walked in, told them what space & payment I needed and they made it happen!!! With in 2 hours... and most of that was me test driving & working on call!!!. Corey was great!!! They have called and checked on me weekly to make sure that I'm still happy and that was 3 weeks ago!!!
Had bought a 2017 Chevy Camaro Convertible back in May, 2018 and had a terrible experience. Needed service on the convertible top and Scott Williams went over and above to make sure it got fixed. He changed my outlook on this dealership for the better. Can't say enough thanks!
First of all, I'll say that everyone was very nice to us. However, every little detail about the sale took forever. I was there for hours on two different days trying to get the deal done. The finance director wouldn't budge on the price of the car & even tricked us into paying way more for it than I wanted to (even with a trade in)! I went back to see if I could remove the extra service agreement( $3,000)but they said it wouldn't make my monthly payments any lower. He was such a coward, he didn't even show his face or try to communicate with us after that. You're not that busy or special, hun. They only care about getting your money. Wolves in sheep's clothing...
Staff was very helpful, made all my requests happen.
by kimkimmike from DealerRater.com
December 4, 2018
Traded soon to be 5 year old truck for new truck. Juan was on top of his game. Got my payment where I needed it to be. My sales tax was close to 300.00 more than I expected but Steven Williams in finance helped me get longer to pay it. Overall a very good experience!
I recently purchased a 2017 Honda CR-V EX from Russell Honda. I can honestly say that it was the best experience I've ever had buying a new car. Everyone was very professional and I never felt pressured. In the past, I've had buyers remorse, BUT not this time. I love my CR-V so much! If you're looking to buy a Honda, I urge you to go see the folks at Russell Honda. Jimmy Landrum is the BEST salesman!
Todd James made my car buying experience the best ever! He was nice, courteous and explained to me every step of the way! He did not stop til he had the best price at the best rate, he made me feel that he under stood my need and did not stop till I was satisfied! I would recommend this location to everyone! Customer service is great no pressure and selection is great! Ask for Todd James he will take care of you!
Very disappointed, with 11000 miles the driver seat finish is coming off. Very lows miles for a 2016. Would not cover under any kind of warranty. Very unhappy. Product should last longer than this. We have had several Chev.
By far the best experience I have ever had at a car dealership. The quality of the work and the helpfulness of service department by far the best I have had. A special thanks to Chris the service adviser for being more than helpful. Rating them from one to ten I give them a eleven
Walked in the honda dealer in hot springs arkansas, had allan helping me find a car, I drive about 100+ miles a day for work, and alan was understanding and also able to listen to my needs, after test driving half the lot, (since I couldn't find a car I wanted) . we finally came across a 2012 honda civic si, and as soon as I drove it, I knew that was the car for me, everybody in the shop is extremely helpful and friendly, they take care of their customers, better than any other dealer i have dealt with. Thank you Orr Honda for such a great experience!
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