Used 2020 Ford Escape for sale near Uxbridge, MA

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

I bought a used 2020 Ford escape hybrid titanium with 33,000 miles. I came from a 2015 X3 and I am surprised how well this car handles and feels firmly planted. I love the electric driving at slow speeds and you can hear the gas engine come on and it’s louder than my BMW, but I am still pleasantly surprised by the low level of road noise at highway speeds. Mine is Persian green, which is rare, and absolutely beautiful after I waxed it. The exterior is pretty good, considering its price range, and the interior is subpar with the hard plastic on the doors, but overall, the controls are very intuitive, easily reachable, and after I learned how to use all the options, my favorite feature is the adaptive cruise control with stop and go and lane centering. The car basically just drives itself, even in the city at low speeds. I just have to make the turns and stop at red lights and stop signs if there is no car in front of me. I also love the short stopping distances with the brakes, which feel great and confidence-inspiring, and the steering actually feels better than in my BMW, which was too light at highway speeds. Another feature that sold me was how much legroom there is in the backseat, especially the fact that you can recline the backseat a little bit and also push it a few inches back to create more legroom. There is definitely more legroom in the front and back than in my BMW, even though my BMW was a few inches longer than this car. I love the look of the RAV4 hybrid XLE and it has more cargo room, but if you check the user reviews, you’ll see that the Escape hybrid actually beats it in mpg and in my area, I would’ve paid $8k - $9k more for a similar used RAV4 so I felt like the Escape hybrid was a better value overall. I rarely buy extended warranties with cars, but I did with this one since it was such a good deal at only $4000 but it gave me seven years of extended coverage and up to 80,000 more miles, whichever comes first. Considering how tariffs will affect car part pricing and car repair bills, I thought this was a an exceptional value, just like the car itself. I’ve only had it for three weeks, but I am really enjoying driving the car and seeing how little gas it sips.

I walked in, told the salesman what I was specifically looking for, he found what I wanted (color, trim level), offered me a good deal on the car and on my trade in and sent me off with a minimum of fuss or drama. It’s everything I want when I am buying a new car.

Drove this 2021 escape hybrid got 40mpg and the seats were nice. The interior is not bad for the price its cheap but not fall apart cheap. On the outside it's just another white SUV the ride is a bit harsh and the 2.5 4 banger is a reiable engine. All is forgiven when the price is considered $24,000 ($21,000) after NJ EV rebate not bad for the money wireless Android Auto would have been nice though.

I purchased a new 2020 Ford Escape Titanium 2.0 AWD in early 2021. Four years and 60,000 miles later, I have little to complain about. The Negatives: Like many newer vehicles, the reliabilty has kept me guessing. The car has had trips to the dealership at 2k miles for a check engine light and rough idle, and various coolant leaks at 30k, 45k, and now 60k. I may try to schedule next years coolant leak appointment at 75k, and hope nothing else goes wrong. I am nervous for reliabilty going forward outside of the warranty. Also, the car depreciated at a painful rate. The Positives: This thing moves! The 2.0 turbo has 250hp and plenty of torque, giving it a surprisingly sporty feel in a little SUV. With highway driving, I regularly get between 35-42mpg. I have also been impressed with its towing ability. It will regularly tow up to the maximum of 3,500 lbs, including a 12' enclosed trailer full of furniture. It handles towing like a champ, while getting 14-16mpg (better than some trucks empty). Other notable positives are the interior design and function, the Fordpass app, and the driving technology (HUD, Adaptive Cruise Control, and Early version of Blue Cruise). Overall, it's a great car for the value. Perfect for a small family or dog owner, looking for something economical and versatile. You may want to get on a first name basis with the local Ford service department and have a backup vehicle.

Matt responded to an ad I placed for selling a vehicle. Pleasant to deal with. His father and brother ended up coming to the Vineyard to complete the transaction. Very professional. Would definitely work with them again to sell or buy a vehicle.

Was looking for a reliable car to last me a few years I love it so far! Such a beautiful car the speakers sound similar to a small bass box. They are cheap reliable and the best ford has to offer for a long term car

I purchased a 2018 Tesla Model S 100D at Metro West Auto Sales. It took a bit longer than anticipated due to some issues that needed to be addressed, but nevertheless they were addressed properly. The transaction overall was quite smooth and fair and I was contacted every couple of days with a status update. They offer vehicles with great pricing and they do not up-charge later with ridiculous priced doc. fee or any hidden fees. Eugene, Igor and Jana were always courteous and professional. No pressure tactics. They also assisted me with the incentives (state rebate and federal tax credit). I will definitely recommend them and consider them for my next vehicle purchase.

I wanted a medium SUV with towing capacity. Something a step up from by Buick Encore, which I really liked. I really liked the newer redesign of the Escape, when I first saw the image online I didn't recognize it as a Ford Escape. I went for a test drive in a SEL and the Titanium, I was definitely not sold on the SEL coming from the Buick Encore with it's awesome interior leather seats and trim. It was just too far a step down. The SEL also didn't brake correctly on the test drive, possible it needed the brakes replaced. The Titanium drove much better on the test drive and since it was raining, I got a real feel for the vehicle. I found the interior lacking, again coming from the Buick. The leather seats were not in the same class. The door arm rest also. So looking past the leather, the tech was much better. The LED, the 5 drive screens for regular, eco, sport, rain, snow, change with the drive type which is great. The 360 pilot, adaptive cruise, self parking assist, and all the other tech was awesome. Plenty of comfort and room in the back with adjustable seating. Minor repairs on the speakers and the rear door rubber seal were need. Definitely a pain but nothing is perfect. At 250 hp and the 3,500 towing capacity for future use for a pop up trailer, I'm pretty content. An Outback would have set me back 7k more for the same specs. I owned a Impreza hatch which I loved but that was not without it's flaws (for all you Sub fanatics, yes flaws) So as a long road trip car, 5 hours, it was very comfortable and with the minor repairs that were needed I'm still happy with the Ford Escape. My next car? I mix it up. Not sure what it will be.

Great to work with and did everything on time and with a smile. Thanks, Jordan.

I found a vehicle online that the store showed in inventory. I made an appointment and took a 2 hour ride to se the car. I was assisted by Mike, my salesperson. Although the car was as described and nicely presented, I decided it was not the right model for me. Mike did a great job finding out what will work for me and will contact me when the right vehicle is available. Bottom line, I'd make the 2 hour drive again. Thanks, Brian

Bert was a great guy to deal with for both the AC problem with our 2020 Ecosport and the recall on the oil pump. He communicated effectively throughout the process and was extremely responsive to any messages or questions I had.

Excellent was very helpful with all my questions. Had some problems and all solved by Jason.

Settled on a price for the car and a price on my trade, very painless experience , sales staff was outstanding and the deal was great.Im very happy with my new car and the experience of this dealership, it was worth the long ride down there. Thank You

My complements to Ali Kehail. I had what I had in mind when I stopped to see what he had in stock and set me up with some choices. I got just what I wanted, and his service work is great. I have been purchasing Ford products for over 50 years and have purchased most threw IMPERIAL FORD. I would highly recommend this dealership. Thank You again Mr. Ali Kehail Arthur Brown, Cumberland, RI

My wife and I just so happened to stop in just to look at vehicles. We saw a few that we liked and we ended up working with Ed Cushing. Immediately I felt comfortable with Ed being in sales myself. Ultimately, the decision to buy the vehicle was ours to make and we were glad that Ed was part of it. I will definitely use Imperial and Ed if I need a vehicle.

Enadora was clear, concise and helpful during my visit! Will definitely be returning in the future. Also a very calm and nice environment for the people who choose to wait while getting their vehicle serviced.

I had a good experience. Ryan at Ira Ford in Auburn was very professional and providing constant updates on the repair process. I would recommend them to anyone.