My first dealership purchase (2015 Mitsubishi Mirage)
November 5, 2018
I went to Michaud because I didn't want to spend my hard earned money at one of the mega dealerships. So I headed in on a Sunday expecting the worst. I was in the wrecker industry for years and just dealing with many dealers...... Well... We all know how that usually goes. Louis F greeted me as I walked in. We sat down and spent a few minutes getting to know each other. Before I was shown cars, we discussed what I was looking for and to spend, as this was going to be my first car purchased from a dealer on finance. He made me feel at ease, as he wasn't pushy, demanding, or demeaning as I am Just a simple working man. He came back with 3 prices for 3 vehicles. 2 used , one new. That surprised me as I didn't know what I could get into with a new job change, average credit , and being a first time buyer. Well the new one was slightly more then I wanted to pay.... The 2nd one was a certified pre owned with 33k miles. The 3rd one was used with 66k. Well.. He showed me all 3. I took the 2nd car and looked it over while he went and got me a plate to test drive. Test drive went well... So well I stopped at bank and grabbed bank certified check for deposit, and called my insurance company to inquire about how much more this car would be to insure... Get this.. $10 more a month than I was paying on my 04 Ford Crown Vic lol. Same full coverage, 10 year newer car. So...... I returned to dealership. We agreed to a price. We also agreed to 4 new tires as yes the tire would pass inspection, however I wanted new tires on my first dealership purchase. He went and inquired, and the dealership agreed to 4 new tires. We did the paperwork and get this.... My payment went down $35 a month from their quote . Something about finance companies...... Whatever they got me a better rate and terms from what they originally estimated. Loved it! Louis handled all the paperwork. Did I mention how professional he is? He handled everything for me as I work 6 days a week 12 hrs a day. They took care of registration for me. Called me when it arrived. Complimentary inspection sticker paid by them. I went in Saturday to get the tires put on as agreed. They put 4 brand new Dunlop Enasave tires on the car. They're the oem tires and are NOT cheap ( retail for 105 NOT including mount and balance ) I met the owner Kevin Michaud while I was there. He took time out of his day to introduce himself and spent 15 minutes with me answering my questions and asking a few himself. He even have me his card and expressed that if I had any issues or concerns to call him if need be. That made me feel for sure I made the right decision. The parts department rocks too! I ordered a few accessories for my new car Saturday. I couldn't get by before parts closes. They left my order with the cashier to pick up tonight. That is awesome for someone with my schedule. I swung in and picked them up. Yup. That's what we call good old fashioned service. In the 21 st century, they have that old school take care of the customer approach. The kind this old school buy from locals guy likes. The kind the new school millenials need to go experience. Oh, I purchased a certified pre owned 2015 Mitsubishi Mirage Es. Love it. Getting 40 mpg combined pre am rush hr commute and pm rush hour commute. I wasn't pushed to buy the new car. They gave me options and allowed me to make the choice. That right there is what it's all about. When they say they are your feel good delaership, THEY MEAN IT! Go by and see for yourself. My name is Mark Milliken, a real customer now for life. See Louis, tell him I sent you for the old school buying experience.