Great Service Experience
November 6, 2018
I was on an errand in Clearwater when a service light appeared on my dashboard, one I'd never seen before. I looked it up in the service manual, and it was a serious one. I'm new to this area, hadn't had my Prius serviced locally yet, so I was at the mercy of whichever dealership could take me first. I called two, but when connected to the service departments, I only got voice mail. My third call was to Auto Nation Toyota; I explained my situation and was put through to John Curtis. He listened to me (and the near-panic in my voice), and calmly told me that the car would be OK to be driven as far as their location, and assured me that they'd take immediate and good care of me. Which is exactly what transpired. John is a professional, easy going, and "knows his stuff." He gave me the information I needed to know, in a manner that a person who is not automotive knowledgeable could comprehend. I sincerely recommend John as a "go to guy" for your car's needs. Not only that, but for the first time in my driving life (and I'm no spring chicken), not only does this dealership offer you a ride home, but a ride back to pick up your car as well! That, to me, was amazing! Both drivers were personable and the cars immaculately clean, without any nasty, perfumey coverup smells (which I'm allergic to). My '08 Prius and I are very happy with the experience and service rendered.