Used 2020 Ford Explorer for Sale in Houston, TX

Salesman Devoe very excellent man bright friendly courteous . There's no other salesman I would deal with he has sold me 3 vehicles . If there's something I need to know bout my vehicle he the man I ask have the answer for me . Very wonderful salesman very helpful .

I bought this car used and scheduled the 45K mile service interval with Jerry Singh. Just before my appointment, the car developed a wheel bearing issue. Jerry took care of everything, even setting up a loaner vehicle to make sure I wasn't inconvenienced. He communicated with me during the repairs and coordinated with my warranty provider. We even found the time to discuss maintenance intervals going forward. The car is running great and I'm feeling confident that I have a professional to help me keep it that way.

Sewell Cadillac is the most amazing Cadillac dealership! I just truly cannot say enough wonderful things about them. I have owned a Cadillac for the last 11 years. I don’t think I would get any other car for so many reasons. The customer service is just outstanding. Everyone is so helpful and attentive. Matt Mowrey always goes above and beyond and he should be recognized. The service department shines. Every single employee is so dedicated to their job and they run like a well oiled machine. There is never any waiting around or wondering what is going on. You are always taken care of like a queen or king. The communication is superb. The waiting area is always so tidy and nice. There is tv, drinks, snacks, whatever you want. They make you feel so comfortable. The dealership is always sparkling clean, even the shop... it’s insane! People are always holding doors open for you, greeting you, making sure you are taken care of, getting stuff out of your car and transferring to the complimentary loaner they provide, which is always so nice. Thank you Sewell for taking care of me and my family and of course my beautiful Cadillac Escalade. We love y’all and appreciate you ¿¿

Battery died. I got a jump start and drove into West Houston Infiniti with out an appointment (obviously). Benny took care of me as a walk in and within a couple of hours, they honored the warranty on the battery and I was back on the road. Thanks Benny and West Houston Infiniti!

Visited using Rick Howell as my service advisor for my first scheduled maintenance on my 2017 Toyota. I liked the online scheduling of my appointment at a time of my choosing with prearrangement that I could wait for my vehicle to be serviced. Rick seemed personable, knowledgeable and professional. The operation is massive, but I still felt that Sterling McCall was genuinely interested in providing me the service I needed in a personal and professional manner. The vehicle didn't require much in the way of repairs but I did flag one additional issue in addition to the factory-suggested service for this stage in the vehicle's life. All work was completed and explained to me in a reasonable, as quoted time frame. I've had no chance to experience the consequent performance, since I was only there earlier today, but so far so good. Except for a lack of signage that made finding the service entrance a little difficult on this my first visit, this dealership gets high marks for my first time around.

I have visited this Carmax location several times over the years, but I’ve never actually bought from them. I appreciate their selection and no pressure process. If you prefer used cars like I do, it’s great to go to a Carmax and compare several makes and models in one place and get your trade appraised. This time around I worked with Harold Speights, who did a great job of finding the cars I was looking for. This is harder than it sounds - the cars don’t always get parked where they belong after a test drive, especially on a busy day, so he had to do a lot of walking around. We ended up unable to find the exact vehicles listed online, which is the reason this Carmax doesn’t get 5 stars. But Harold got me into the right things to try out. Once I narrowed down my interests after a few drives at a few different places, he texted me some stock numbers of cars at several Carmax locations with free transfers. I ended up preferring a different vehicle from a different dealer, but that’s not a knock on Carmax or Harold. Having the written appraisal in hand helped me get a better deal. If you are shopping for a used car, Carmax is a great place to go. Only thing I’d change is that Carmax could do a better job tracking where the vehicles are on the lot.

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!

Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the models and features I was looking for. Then, boom, the car that matched come up in my search and I pulled the trigger. Within minutes, I had a value on my trade-in, purchased the car, (to include a very well priced extended warranty), and arranged for financing it through the Carvana website. And, while that was a very easy, non pressure experience, what made it really special was the delivery. Rachel, the Caravan rep, called me the day before the delivery to confirm, then called while in route to be sure not to leave me hanging. She was right on time, professional, and extremely upbeat. I had a genuine feeling that her priority was not only to deliver the car and pick up my trade in, but it was to make the final part of my experience a pleasure as well. Rachel was extremely knowledgeable of the process and did an excellent job of assuring I was informed of the "7 day, no questions asked, test drive" as well as the final paperwork to be processed. A few signatures and the trade-in was her's and the keys to 2014 BMW 535 were in my hands.

I usually don't trust sale man specially in car business, but when my wife and I walked in this place for first time to look for a car for my wife, didn't feel pressure to buy and I felt free to go to every single car that my wife liked. FINALLY (you know women) my wife choose a car and (thank god) yes the people in that car lot were really helpful to make it easy and quick. highly recommend this place to anyone who is looking for a friendly and honest people to buy car. Thank you Sean Veilani. TX Auto Group.

My daughter bought a 2015 Kia Soul today from Jeff Wiemann at Carmax Cy Fair. 15 minutes into our visit she realized Jeff had been her salesman back in 2013 when she purchased her 'first' car! He's a great salesman- I have always given 5 star reviews to carmax- but Jeff deserves a huge 5 star review too!

The whole experience at Doggett Ford with Ervin Green and his associates was done in a professional manner and expeditiously. It didn't take all day. Everything was an enjoyable experience in purchasing my new 2018 Ford Edge..

I met and got to know Sam Amer over about 3 days of negotiation on the price of a 2016 GMC Yukon XL Denali that I ended up purchasing on Monday February 22. Sam was always extremely friendly, very responsive, and did everything he could do to make sure I had a great sales experience. Sam's manager Fred was also very helpful and instrumental in the process. I would absolutely buy from DeMontrond GMC again in the future.

The only thing I had an issue with is that on my extended warranty work I was not informed by the dealership that I had a $100 co-pay which took me by surprised. I had no problem paying it. I just think that as a courtesy that the service manager should of informed me so that I was prepared for it. My car is 5 years old so any type of conversation about have a co-payment had been long forgotten. Everything else was great though.

They left their price off for a car I was interested in. I sent them a question about that and a few other items. They were quick to respond and very friendly. I didn't end up buying because I decided to go with another style of car.

I took my 2015 Taurus in for regular maintenance. The staff was professional and friendly and the work was performed within an hour. When I was ready to check out, the staff reminded me of the benefits of the maintenance plan that I had purchased, which was very helpful because I hadn't realized what all services (and corresponding timelines) were included in my plan.

Clayton our Service Advisor was outstanding, he provide service above and beyond, we limped in pulling a 38' 16k lb 5th wheel, with an issue related to our turbocharger, he go our truck in for an assessment, told us it would be an hour before the diesel mechanic since he just went to lunch. He had some one take us into town so we could have lunch, upon our return, he told us th necessary part would be in hand the next day, he had found USA place to stay at Stephen F Austin state park. After the mechanic (apologize, I don't remember his name) installed the part, he took it for a test run, didn't like the performance, found that the fuel filter needed to be replace as well as another vacuum hose that was cracked. We have been traveling the USA & Canada for the past 9+ years, we have never had such outstanding customer service. Please pass on our compliment for a job done well above and beyond, the have shown us what they as well as Ryan Ford stand for - Outstanding CS.