New and Used 2020 Ford Explorer for Sale in Wayne, MI

My wife and I have been buying cars for 30 years and have never had the EXCELLENCE we received from Joe Giancana!!! The level of service was 10 STARS!!!! Thank you North Brothers for finding him!!!!

One afternoon, I decided to test drive a couple of different vehicles. Bill Brown is just down the road from my house and after checking out their website, decided to look at a 2014 Explorer. After arriving at the lot we were approached by a salesman (Kevin) that asked if we had any questions. He was very nice and said he wouldn't bother us but was available if we wanted to test drive something. It turns out that the Explorer had been sold already. I drove a 2010 Flex Limited, 2014 Flex SEL and 2014 Explorer. Long story short... I was the proud owner of a gently used Flex Limited by 6:30pm that day. It was a good price, great customer service and awesome experience. (The only reason that I gave 4 stars for quality of repairs is that one repair hasn't been finished yet but we are waiting on a part.)

I bought a used 2002 F-150 and took it to Bill Brown Quick Lane for "the works" to get the oil changed and the tires rotated. During the standard safety inspection they found out that the entire front end on this truck was worn and most likely the original parts! Had I take it to an oil-change place, they never would have inspected the vehicle and one day a ball joint or tie rod end would have failed, causing much damage. I got a fair price for top-quality parts and expert professional service. I will always place my trust with the technicians at Bill Brown Ford Quick Lane!

Even though there was a mistake programming the computerized key I purchased, staff was very helpful. It was clear they cared that I'd be satisfied. This was particularly true of James Wilder, my main contact person and liaison to my services and problem-solving issues, but it was also also true of a young man who drove me to a restaurant one day and then returned my car to me the next day, and even true of the technician who programmed the key I purchased. They seemed to be doing everything possible to ease my inconvenience. Just that they cared, and that they did not take problems I might experience in the process for granted, made my experience a positive one. They cared! : )

It was time to get rid of my car that took me through college, it was very outdated (had roll up/roll down windows 😩) and Frank helped get me into something I can afford! He was truly passionate about putting me into a car that made me happy and worked very hard to find the best deal for me. He did not give up until I left the dealership satisfied with a purchase. I love my new car and I have recieved sooo many complements!! I will definitely recommend Taylor Ford to my family/friends, Thanks Frankie!!

I initially brought my boyfriend's 2017 Fusion to Royal Oak Ford (the place of purchase), for an oil change and tire rotation. I had phoned them in advance to make an appointment and was told I could just bring it in for those services. When I pulled in there were several cars in front of me and an employee asked what I was there for. I told her an oil change, and she said, "not today, if you don't have an appointment." I explained what I was told over the phone and she apologized and told me that I had been misinformed. She recommended that I take it down to Suburban, that an appt. would not be necessary there. Well, I did just that. I was greeted with a smile from Ms. Blaize Bailey and was told no problem, not, "not today". I was in and out of there in approx. 45 minutes. From start to finish it was an excellent experience. Thanks Blaize and Suburban Ford!!!

I located my car online the night before. I went to this dealer the following morning, very credit challenged and on time restrictions (I had to get to work by noon). I arrived at 10:04 am and spoke to Anthony Charles (sales man, a very good one, just look at the sales chart in there office:) I explained to him about my creditworthiness, my time restrictions and any concerns I had about finance rates and payment amounts. At 10:11 am I filled out a short credit application and was handed the keys to my new car to test drive. At 10:58 am, I returned from my test drive and LOVED IT! Still know answer but now even more determined. At 11:03 am, I was asked to contact my insurance provider and my car disappeared from sight. At 11:09 am, Anthony escorted me to finance department, where I met (wonder women) Colleen Coleman! Incredible woman and what I could see very respected from her colleagues. To get me approve at the rate and payment amount I needed, Colleen must've sold her soul LOL thank you! I signed my last paper at 11:59 a.m. stepped out of the dealer and into my freshly detailed and wash new vehicle! I was 22 minutes late for work but all is forgiven. Kudos to Anthony and Colleen great family atmosphere! Keep up the great work! I like this team so much that I bought another dream car from Anthony and Colleen 2 weeks later at even a better rate. superb service I will return! Customer for life..... M. Reed

This past December I stopped into Suburban Ford of Ferndale with my four-year-old daughter in tow to passively check out new cars. At the time, I was driving a 2013 Ford Edge Sport which I had considered swapping out for something a bit smaller and more cost effective. Nicholas Burns greeted me, listened our circumstances, the desire to downsize and where I wanted my new payment to be. I couldn???t spend a whole lot of time in the dealership that evening, as I had mom business to tend to. Nick was super understanding, let me know he was going to keep working on a deal for me into the wee hours on the night if necessary and to expect a call from him regarding my options. Less than 24 hours later, I was dropping off my edge and picking up a brand new 2017 Ford Fusion SE the following afternoon, a roughly $200 drop to my monthly car payment and 0% interest. I was blown away, I owed more money on the edge than it was worth and trust me when I say my credit had seen better days. Nick Burns, the Magic Man and his manager Mike somehow made it happen, the result? Easily the best customer service and car buying experience ever! The car Nick put me in had exceeded my expectations and all I had to do was literally tell him what I wanted, stand back and let him work his magic! Thanks again to Suburban Ford of Ferndale, you guys rock!

Brian Legowsky did an excellent job helping us when we had a major mechanical issue with a 2017 ford edge, I had just purchased in our home town of Virginia. We noticed a loud sound coming from the vehicle during our vacation in Michigan, we brought it in to Brian, who discovered a cracked flex plate. I'm so thankful he was able to work us in, and get our car fixed so we could ride back home to Virginia safely! He was the only person who was able to help us after calling around all Ford service centers in the area. Brian kept us informed of the progress and did an excellent job fixing the car! Thank you very much for your great service and for getting us back to VA safely!! Thank you- Rose and Todd

New in town and in USA. Have to lease a car and My sales rapresentative (Tom Sammut) was very kind, patience and always available to show me all the options. I felt very comfortable and not like a number as happened in other dealership. I think relationship is always the plus. Every dealership sells same cars.. people make the difference and this is the main reason I choose this dealership. Thanks Tom to make my dream comes true to have my mustang! I always recommend him and royal oak ford to anyone who wants to buy a Ford car. Good job! 👍🏻

Elder Ford is the best-run dealership I've ever done business with during the last 50 years! Everyone is friendly and, more importantly, knowledgeable. I won't take my '14 Taurus (purchased at Elder Ford) anywhere else for service.

As of this writing, I have been bringing my 2010 Ford Fusion for service to Suburban Ford of Waterford (Michigan) for 8 years. Just by pure luck, the service advisor that was available to me at my initial visit to Suburban Ford of Waterford's Service was David Deckard. Because of the excellent service that David Deckard provided to me during my initial visit, for my second visit to the service department of Suburban Ford of Waterford, I again asked for David Deckard and, just as with my initial visit, David Deckard provided me with top-notch customer service. Ever since those first two very positive customer service experiences with David Deckard, every time I need service on my vehicle, I deal exclusively with David Deckard. He is extremely knowledgeable, professional, friendly, personable, and goes out of his way to be sure that I am completely satisfied with the service that he has provided. I am so pleased with the positive experience that I received from David Deckard through the years that I recommended him to everyone I know who owns or leases a Ford Motor Company vehicle. I can't say enough about how well satisfied I am with the excellent customer service that David Deckard provides. Go David Deckard!

First experience with Suburban Ford and could not have gone better. Very clean and neat facility. Everyone we dealt with was very pleasant and helpful. Salesman, Tim O'Connor, was great! He was so knowledgable and helpful. Just very pleased and impressed with the entire experience.

This is a great place to buy a vehicle if you are looking for a great salesman (John Halsey) to get it done and get you behind the wheel with no snags or pressure. John took care of business in a professional and courteous and friendly manner and he was very accessible to me when I needed him to help navigate me through the deal. John was quite knowledgeable about the vehicle I purchased even though it was not a Ford product. Between he and his manager Brian Lagoda I was quite impressed with their service. They put the vehicle through a 30-point inspection and made sure that it was road ready for me to test drive and enjoy. And the price was the best I could find and unbeatable! Vito Vultaggio in finance did an excellent and expedient job on closing this deal. I was happy from the time I made contact over the phone with the receptionist who by the way has a great voice (London) and went the extra mile by texting me directions to the dealership. Thanks again London and your boss should know that you were very instrumental in convincing me to come to the dealership😊 I am still enjoying my Chevrolet Corvette that I purchased? from this great place. I would definitely recommend them to family and friends to purchase a quality used car. Thanks again to everyone involved in my great experience.

I know where I will purchase my next new car from... My wife needed a new car and after narrowing down the choices she wanted to test drive the 2018 Ford Edge Titanium AWD 2.0L with some options. We test drove the vehicle at some other dealer where it was in stock and we both liked it. Now we had her car to trade in at that same dealer and that's where it started... Long story short, they were trying to low ball us on the trade in and were haggling for $200 when we where purchasing a over $40k car... I could not stay there any longer and just walked out... That is where Suburban Ford of Sterling Heights comes into the picture... A friend that always buys from there told me to go there and talk to them. My sales person was Alex Apess and he was just amazing through the whole buying process. He got me what I was looking for on the trade in and also found the car with the options that we wanted. He made this experience quick and easy and I would highly recommend Suburban Ford of Sterling Heights and especially Alex Apess from new car sales. You will not regret this if you give it a try. Also many thanks to Cheryl Noda from finance for walking me though the process and explaining every little detail. Thank you everyone at Suburban Ford of Sterling Heights and keep up the good job!

On Friday my husband and I drove up to the dealership and noticed that Suburban had an incredible inventory of cars. There really was something for everyone. As soon as we walked into the dealership we were instantly great by someone with a smile. The person called Terry to the front to help us. Terry met us with a smile and a very professional hand shake. Terry had us sit down at his desk. He then asked how he could help us. We told Terry that we had found 4 vehicles online that we wanted to look. He started to pull the vehicles up on the computer. (On our way to the dealership we had decided we for sure wanted leather seats) as Terry pulled up the vehicles we asked him to look to see if the vehicles had leather seats. That crossed off two vehicles right away. Terry asked for a copy of our drivers licenses. I had to go out to the car to get it. Terry got my husband and I something to drink. We started with a Ford Flex.Terry brought the Flex around so we could look at it and drive it. We had gotten there right before closing so we had to stay on the lot. We really liked the car but also wanted to look at an Acadia. The ones the dealership had had cloth seats. Terry suggested we still look at it and drive it. Rather than driving 45 minutes the next day to look at one. So glad he made that suggestion we did not like the Acadia. We decided to go home that night look at what does they had on line and think about the Flex. The next day we had an appointment with Terry at 1. We were running way behind so we called Terry and he was very polite and accommodating with changing the time to 2:30. We got to the dealership and Terry again created us with a smile and a professional hand shake. We told him we wanted to drive the Flex on the road. Terry brought the car around to us. The Flex dives great. We went back in and told Terry we wanted the Flex. Terry took all of our information down. We wanted to take the Flex home that day. Terry was not sure that could happens because it was already after 3 pm. He said he would push it through as quick as he could to try to make it happen. We got insurance on the car. Waited for a little while then Anthony asked us to come over and go over the loan papers. Anthony was very thorough, professional and smiled. We signed all the papers and then just had to wait for our car to be ready. Terry came to get us. Handed us the keys and registration. He told us the car was out front and showed us where. Then he met us out at the car with the license plate and a screwdriver. He put our plate on. We talked for a little while and then left. Terry was very personal,professional and helpful. I would recommend him to anyone.

When the listing was posted for the 2007 Jeep Grand Cherokee Overland on Cars.com, I knew I had to have it. It looked to be in immaculate condition. It was even already at a very reasonable price as verified on Kelly Blue Book. More importantly though, I had to make sure it was the right car. I inquired about the truck the first day it was listed, before it had even been through detailing and inspection. Already I became a little afraid, especially since this would be my first time buying a vehicle on my own, when I seen it the first time, there were tons of lights on for ABS, TPS, 4X4, and engine codes. The free CarFax available for the vehicle had a decent history. My sales Consultant, Mario Stellino, told me that their mechanics were working on repairing and cleaning up any problems with the vehicle; I was even able to talk with the mechanic, Dino, who was the person actually working on the truck. He gave me details on all the things they were doing, what was wrong and what things my happen in the long future of the vehicle. I asked how the repairs would affect the price of the car and rest assured, the price we would be negotiating was for having everything on the truck working. After they replaced a few parts on the vehicle a few of the problems were corrected on the vehicle, the only things left were to fix the ABS, TPS, and display. At this point, I requested to take it for a pre-purchase inspection and had the car there immediately, no hassle. For repairing the rest of the vehicle to brand new condition, the pre-purchase inspectors quoted me $1000. Concerned, I brought this to the attention of Mario; he told me he would talk with his boss to see what could be negotiated. The next day I received a call from Mario, after talking with his boss, he offered me the vehicle 1100 lower to cover for the cost of my pre-inspection and all the repairs. I immediately jumped on the offer, purchased the vehicle and had the difference repaired. Now I'm happy to say that I'm driving around MY 2007 Jeep Grand Cherokee Overland with no problems all bellow the price I wanted! It sounds and runs great, rides smoothly, and even tows my boat without complaints. I couldn't believe how smooth the transactions were. They made sure to keep me informed about the vehicle in its process. I was able to take the vehicle on several test drives. I viewed a few similar vehicles. I took the truck for independent inspection, which verified everything Mario and Dino told me. The price was negotiated and adjusted reasonably for me. Although I had already financed the car though my credit union, Caleb, the finance manager, explained my options and offered a few warranties and options they had, I declined them and he did not pressure me at all. We finished the whole signing process in well under five minutes. Everyone I spoke with was more than happy to assist me along the way and was amazingly friendly. I never could have imagined such a wonderful experience going through a dealership after always being told horror stories and how conniving car salesmen were. There was no intense negotiation, arm twisting, or boxing match between me seeing the truck and me taking it home. I would advise anyone looking to buy a car to come and see Mario. I'm so glad I came to Suburban Ford to buy my first vehicle.

First, there is a class action lawsuit against ford with the transmission that was put in my car, (Focus and Fiesta) SECOND, my car was sold 3000 over bluebook with no manufacture warranty. Now, on my 2013 Ford Focus my check engine light came on so I called and asked for Sierra Bemis which has taken very good care of me in the past. Was told she no longer works there so I took it into the dealership, my car was scanned and was told that it was just an emission thing and nothing to be worried about but should get it fixed soon. I asked what it was and roughly how much it was going to cost. I was told "well I don't know actually, but we can set up a service ticket for 100 bucks and will know for sure. I asked about my extended warranty that I purchased when I bought my car. I was told "I think that only covers the transmission, but don't know for sure. once we find out for sure what is wrong with your car then we can summit that and see if the extended warranty covers that. I said," in order to find out, I have to pay 100 bucks"? I was told "YES". I found out that it was the purge valve and If I continued driving then it could cause more damage. Not sure why I had to take extra steps to find out that information and why I couldn't have been told that at the dealership yesterday. In addition, this is a preventive maintenance item so why was it not replaced before the car was purchased.

I trade every couple of years and this was my year to trade. The F150 King Ranch 3.5l Ecoboost 4X4 that I purchased from Suburban Ford was a great truck. This year the truck was virtually the same as the next generation won't be out until 2020 or 2021. So another domestic competitor won my business this time. Tom Macpherson was extremely pleasant and helpful while processing the paperwork. He actually caught a mistake made by the other dealer. Everything was corrected and Tom wished me well. When I'm ready for my next truck I'm hoping the F150 will win me back. And if that's the case, I will be back to Suburban Ford. Great dealer and equally great employee - Tom Macpherson.