I was really nervous about the whole car buying experience but the staff at Galpin made the experience quick and painless. I received the best deal and a car that was better then I dreamed. I would recommend Galpin to my grandma. I???m so pleased!!!!
I have got my last two cars at Sunrise Ford. They were not pleasent when I went back for my third lease so I went to Galpin Ford. Don Rhodes was great he and Bohdan made my leasing my new Ford Escape Titanium easy and painless. I would honestly recommend Don to all my friends and family and am loving my ride. A shout ou to Fany in finance. If you go tell Don Bert Champagne sent you. I am really happy to give this honest review.
I went into Galpin Ford this Friday to take advantage of their great deals for Black Friday. Todd Kessler my sales person was amazing, very patient and helped me find my F150 I've been wanting. Todd went above and beyond my expectations and ensured our expierence was as pleasant as possible even with all the customers there! We were his top priority!
I am first time car buyer! I heard about Galpin Ford over the radio on KKLA FM. Great CUSTOMER SERVICE! I am a big advocate of customer service being that I am in the airline industry and I see it on a daily with my passengers. Don Rhode was amazing from start to finish. I totally whole heartedly recommend Galpin Ford for anyone looking for great customer service and great cars! THANK YOU! Kind Regards, Analupe
I bought this car for my 16 year old twins at Sunrise Ford North Hollywood and they LOVE it and so do I! I had a small issue 3 months later, brought it in, and it was fixed immediately at no charge. Thank you to Daemeth Rooney and his sales staff. It was a great experience!
First off, I called before coming for service appointment for "quicklane". I was never informed that the old location closed and I drove around and around. Once I was redirected by the nice technician in the old quicklane space to the "regular service" entrance, it took approximately10 minutes to be greeted. My service technical came out and he was neutral, he asked questions the system already confirmed. Maybe because I arrived at 830am the service department might have been short staffed. I would recommend better greeting and reception services.
I appreciated their teamwork in helping me over the course of a couple of days I have to make some repairs to my current vehicle, but when I"m ready to finalize my purchase, I will be going back to Sunrise Ford!
The new experience at Sunrise Ford is beyond expectation. The service staff are friendly, welcoming and go above and beyond to make customers happy while servicing a large number of vehicles. The facility is spectacular and I highly recommend the staff as the best in the industry.
Service Dept in new building was organized considering the construction is not complete. Time to complete service right on schedule. Service Technician completes entire service appointment with you. Was very satisfied with Technician, she knew her business.
Mr Wong . This service rep has been taking care of my service needs for years. He is my goto guy. He ensures i am doing the rights things with my car and gives me great advice ensuring grear outcomes. . the job is always good.
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, email@example.com late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
It was a great experience even tho I decided but to but a cat it definitely wasn't because of their service they attended me quickly and made me comfortable real quick. Thank you
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.