Had a service appointment for routine maintenance, and check on a broken glove box. Camille was super courteous and helpful with getting everything taken care of, and saved me some money by showing me a way around having to get my glove box fixed. Great communication and great service!
16 months ago a new starter motor was installed in my older model Ford F-450 work truck. For whatever reason the replacement part failed prematurely at a very inconvenient time. We desperately needed this truck for picking up merchandise which will be shipping overseas on a container going out next week. Originally, I was told the truck wouldn't be ready until Monday or Tuesday but after hearing our predicament my service writer and the service manager worked together to expedite the repairs. I picked up the truck on Saturday much to my surprise and relief. And to top it off they covered it under warranty! Star Ford is the best!
Mr Wong . This service rep has been taking care of my service needs for years. He is my goto guy. He ensures i am doing the rights things with my car and gives me great advice ensuring grear outcomes. . the job is always good.
I bought this car for my 16 year old twins at Sunrise Ford North Hollywood and they LOVE it and so do I! I had a small issue 3 months later, brought it in, and it was fixed immediately at no charge. Thank you to Daemeth Rooney and his sales staff. It was a great experience!
First off, I called before coming for service appointment for "quicklane". I was never informed that the old location closed and I drove around and around. Once I was redirected by the nice technician in the old quicklane space to the "regular service" entrance, it took approximately10 minutes to be greeted. My service technical came out and he was neutral, he asked questions the system already confirmed. Maybe because I arrived at 830am the service department might have been short staffed. I would recommend better greeting and reception services.
I appreciated their teamwork in helping me over the course of a couple of days I have to make some repairs to my current vehicle, but when I"m ready to finalize my purchase, I will be going back to Sunrise Ford!
The new experience at Sunrise Ford is beyond expectation. The service staff are friendly, welcoming and go above and beyond to make customers happy while servicing a large number of vehicles. The facility is spectacular and I highly recommend the staff as the best in the industry.
Service Dept in new building was organized considering the construction is not complete. Time to complete service right on schedule. Service Technician completes entire service appointment with you. Was very satisfied with Technician, she knew her business.
I was really nervous about the whole car buying experience but the staff at Galpin made the experience quick and painless. I received the best deal and a car that was better then I dreamed. I would recommend Galpin to my grandma. I???m so pleased!!!!
I have got my last two cars at Sunrise Ford. They were not pleasent when I went back for my third lease so I went to Galpin Ford. Don Rhodes was great he and Bohdan made my leasing my new Ford Escape Titanium easy and painless. I would honestly recommend Don to all my friends and family and am loving my ride. A shout ou to Fany in finance. If you go tell Don Bert Champagne sent you. I am really happy to give this honest review.
Robert and Sergio were fantastic and made everything easy. I will 100% be sending anyone that is looking for a new Ford to Central Ford!
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