We always take our vehicles to Milo Peterson Ford in Kenyon for all of our service needs. Whether it's an oil change and tire rotation or something more in-depth like a bad sensor when the check engine light came on, we always get wonderful service. The gentleman that answers the phone in the service department is always helpful and the service is of high-quality and affordable.
We have now purchased two vehicles from Milo Peterson Ford and are very satisfied with our experiences. Paul is extremely knowledgeable about the vehicle options and provides superior service. A great option in southeastern Minnesota!
I bought a vehicle for my daughter and she wanted the exact vehicle the dealership had on the lot. I was recommended to meet with Jen Michels and I was so glad I did!! Jen was extremely personable and made the whole buying experience an absolute enjoyable with her knowledge and enthusiasm, but most of all the initiative she took in making sure the vehicle measured up to my high expectations. Jen went above and beyond her normal work duties throughout the sales process and she even answered a few last questions on her day off. The next time I am in the market to buying another car I will definitely be calling Jen and would above highly recommend Jen with Apple Ford Shakopee to anyone in search of a vehicle!!
Ben McEvers greeted us at the door and helped us buy a used Chevy Tahoe that I found on cars.com, with no pressure from him or the others involved in the sale. The price of the car was lower than similar vehicles at other dealers. Got a fair trade in value for my worn out truck. All in all a positive experience, would definitely do business with Apple Ford again
Staff was great! Tiffany in used sales was patient and not at all pushy. Day after I bought my used car, I discovered the rear tail light lens was cracked. They replaced the tail light assembly for me for free the next day! Super nice staff and service!
A typical dealership that doesn't budge on price. It's kind of annoying found a car 1000 dollars cheaper thought we could make something work, was going to pay in cash. They would not budge, the cheaper vehicle even had less miles, so I did not give them my business.
We traded in our car for a truck to pull out new boat. Not only did john Rohan get us a great trade in price he went out of his way to fix and take care of any concerns we had about the used truck we purchased. My wife will be looking for a new vehicle come winter and I wouldn't send her anywhere else. John you did a great job. Thank you
Brought in car for an oil change one week and said I was hearing an noise. No one test drove the car to determine the noise I was talking about. Oil change gets finished and told that an heat plate under the car was loose so tightened up. An week later car is still making this noise. They tell me that the heat plate was loose again. Why should I have to come back 2 times to get an same repair done?
This time I say will someone ride with me to discuss this noise. Within seconds out of the service garage the advisor hears the noise. Didn't have much time to look at the car so sent back the next day after work to drop off the car.
Called an few times to see how it was going on the unfamiliar noise and they were waiting on parts.
Get an call that they got the part and car will be ready. I get to the service lanes and tell someone that I'm here to get my car. I told them who I was looking for and said they would be with me in an moment.
So I go sit down in the waiting area. Wait 35 plus minutes and finally go and ask again. During this time I see the 2 service advisors I worked with walk past me and not once say an word to me. So I get tired of waiting and ask them what's going on with my car. They say no one let them know I was here but said someone was supposed to talk to you.
Basically I wasted almost 40 mintues while my vechicle was ready. Inform your customers that their car is ready either by voicemail or find them in person. If your at the dealership waiting don't see why they couldn't let me know what was going on.
My first time I had an service other then an oil change so I have no idea what the process is when car is left their for an few days.
Will still continue to do business here but the communication with the customer also needs to improve. I get that they may be busy but walking by them not even saying anything is not ok.
Leo Guzman is the best! He goes above and beyond, working tirelessly for all of his customers. I have never worked with a dealer that was more down to earth and cares so much about making the customer happy. Thank you Leo!
I definitely would buy another vehicle from here if the opportunity arose. Sam Lien was great. I came with a 2 year old and he made us both feel very welcomed. He went above and beyond what I expected and made the buying process painless. Even colored some with my daughter. The same could be said about Rollen Otness, who did the financing part. Thanks again guys. Take care
Rapid,timely service,clean environ,pleasant people
by Xyz2018 from DealerRater.com
December 3, 2018
I will be back. Love the hours Love making appt They honor the appt Pleasant waiiting room Great experience with service people on line and in person
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