I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by GradyE from Cleburne, TX
January 7, 2019
Very comfortable, good performance, nice amenities. Having had the previous version of Sync, the Sync 3 on this model is MILES ahead in user-friendliness and options. The vehicle is very quiet on the highway and excellent on road trips. Very happy with the purchase!
Finding out about a design flaw on my 2017 Transit cut off was disheartening. Ford chose to use the cheapest Suspension knowing Thor would be adding weight that would reach capacity before the consumers personal cargo is irresponsible and inconsiderate and down right sneaky.
by rkhonda from Pleasant view, UT
January 8, 2019
We love the comfort and all the bells and whistles
My husband likes the twin turbo for speed
I love the heated seats and park assist
I had to drive past our local dealership to Fritts Ford. The reason was because of their determination to get me the best deal and quality service, and they had the car and truck that I was looking for. The people are great and very helpful, especially when your vehicle needs service. It is quick and done right. They seem to work very hard to make buying and owning a Ford very easy and a pleasant experience.
This is the 4th new Ford I have purchased.
by Brenda from Haubstadt, IN
January 12, 2019
Excellent in all aspects. Rides great, has every feature I can think of. It is a beautiful SUV and I am so proud to drive it.
Great place to get you car or truck repaired. I have had all my cars and my truck repaired and serviced here for the last year and a half and had great service from the quick lane employees every time.
Love this vehicle.
by Wid4 from Racine, Wisconsin
December 26, 2018
Always loved Ford Explorers. And once again this one has not let me down. I would buy this again too because ford puts out a great reliable product.
Honestly the best experience you'll have buying a car. My salesman Antoine Fiveash (Tony) was awesome. Non stressful environment and friendly faces. Tony talked to me like a real person and not just another sale. I walked out happy with my new car I got for a killer deal!! I'll be back for my next car
Love my Explorer
by Cwhite from Botkins, Ohio
December 12, 2018
This is my second Explorer lease and I couldn’t be happier with it. Rides and handles great, plenty of room, good mileage for its size, and great for long distance trips!
Very happy with our car purchase for our daughter. we found the perfect civic for our daughter on cars.com. The whole process was easy . There was no haggling price at the dealer. We were in and out of office quickly. Thank u guys.
Everything I was looking for in an SUV
by Christi from Phillipsburg, NJ
November 29, 2018
I raise service dogs and require enough room for a large crate. Many other SUV's are too rounded in the rear to fit a crate and carry four passengers. The Explorer fits all of this very nicely. Great SUV all around.
We have purchased two vehicles with Auto Retail Group ARG in Rialto. We have dealt with Danny and the process was stress free and painless. Literally went in and was out in less than an hour with my second vehicle. Thank you Auto Retail group , keep being great. We love you guys
Most reliable car I've owned
by Ford fan from Corona, NY
December 27, 2018
This car is spacious, love the interior and exterior. It is perfect for our family of 5. It is what we were looking for in a car. It is 4x4 which is perfect during snow days.
Kevin my salesman made my experience quick and easy. I will recommend him as well as your dealership to anyone and I had to do all this by myself as a single woman. Deal isbfair and honest
Ford Expedition to Ford Explorer
by Sally Skellington from Fort Riley Kansas
January 9, 2019
The ride is smooth and quiet. Easy to work with the technology. Extremely comfortable. I own a 99 Expedition, 08 F150, and now a 13 Explorer. Everyone I own has been good to me. Extremely reliable. And great for everything I do.
They checked me in before I could get out of my truck with a I Pad and asked me to wait in the very nice waiting room. They sent me a text to ask if I would like anything. Within an hour the nice lady handed me my keys and asked me to see the cashier for my receipt and I was on my way.
Fixed Or Repaired Daily
by ZRacer83 from Orange County, CA
December 22, 2018
Love the look, size, and performance. Hate Ford reliability and quality control. Here are a few of the problems we have had: Transmission went out at 5k miles, PTU (transfer case) literally blew up st 22k, radiator fans relaced at 15k, 2 set of xxx Hankook tires thst Ford insisted there was nothing wrong with them, then issued a TSB admitting there were problems with them, headlights developed stress crack, A/C vent broke st 20k, nattery went out in 2 years, sest upholstery clips constantly come undone, and a carbon monoxide recall.
In the service department, Dan was nice, and helpfu, he took good care of me, and my car. I didn't have to wait long to get service.
by Gina from MA
December 4, 2018
this care is an excellent choice for a busy family. very roomy, with third row seat if you need it. while practical, it is also well appointed with nice options such as heated rear seats and steering wheel. perfect compromise of practicality and luxury.
Our experience with both Rachel and Tom was overall a good experience..I've had my car for 4 days and so far love it!!
by Txfracer from MIDLAND tx
January 6, 2019
The sport trim which is what I have has a lot of get up and go. A lot of space it's easy to transport items as well as to switch between cargo space and 3rd row seats. Red noises a minimum handles well and curves thoroughly enjoy driving the vehicle
This is the fourth vehicle that has been purchased from Citrus. I have had it since 2013 I believe. All service done at Citrus as well. I must admit that I have had a couple of Service Reps that have been less than acceptable, however I keep coming back because on a large scale I am satisfied. This latest service was not cheap, however the Service Rep, Dean, explained everything to me and then did not increase the work to be done as I had previously experienced. He was informative, accurate and most important to me courteous and friendly. When I return for more service I definitely will ask for Dean. He was a pleasure to work with and an asset by far to your service department....
One of the most elegant vehicles I've ever owned
by KB from Warrensburg MO
January 2, 2019
Very eye appealing. Good mileage. The XLT 202A package has almost the same equipment as a limited model. My vehicle has 50,ooo miles on it and it drives like new.
Ernie and the crew always do a great job on my car. Thanks.
New to us
by JoeBob from Weiser, ID
December 7, 2018
My initial reaction after owning it for a week is that the 2012 explorer is a drivers' car. It is a comfortable ride, but you do feel the road. The seating is comfortable and roomy in the first two row. Third row seating is not for big people. The second row seats 3 if the middle person is a small child. The electronics take a while to get set, but seem good once you figure out how to use them all.
My service Fleet manager is always friendly, smiling and welcoming. He always has time for my regular services and oil changes, but also unscheduled services as well. Thank you Citrus Ford!
What a Awexome Deal i Got
by Minr1356 from spencer
January 9, 2019
I am 100% satisfied with my purchase also my salesman has 110% helped me with any issues since my purchase I would totally recommend any one to this sales place. I have already gave my salesman business card to a couple of my friends
Marco, my service rep was extremely knowledgeable and helpful. I just wish that the recalled air bags would be fixed, as I have waited over 2 years for them.
It keeps having issues!!!!
by Chris C from Battle Ground WA
January 3, 2019
I'm just going to list the issues. E-Brake cut wiring harness, garbage tires only lasted 17k miles, massaging seats malfunction, rear lift door works when it wants, the wind shield dressing left and right side cracked and they replaced it. Today the driver side window dressing flew off on the highway at 65 mph. Back fires when I punch it, transmission slips while going up hill. They did some recall repair while getting my oil changed and now my airbag light goes on and off. This was supposed to be a great SUV and it's completely garbage. This is the 2017 Limited 3.5 Twin Turbo model LEMON.
GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE.
ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY
Have truly enjoyed driving this SUV.
by Gus from Providence Forge, Va
December 20, 2018
It was a solid - well made vehicle. I enjoyed driving this on long trips. I felt save and a good vision of traffic - ahead.
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