Used Ford Explorer for sale near Santa Cruz, CA

Quick, Friendly, and appropriate explanation for the purchasing. Only one minor issue was taking longer time to receive copy of agreements after purchasing.

Driving experience is great. Either engine is plenty of power but even the base 2.3l is very fast. Rear wheel drive bias is noticeable in driving dynamics making it fun to drive. The new Google based infotainment system one of the best in the industry in my opinion.. Almost don't even need a phone with how smart it is. Blue cruise is very convenient for long monotonous highway drives if equipped

Susan was my service advisor. She was attentive to my needs and concerns. She answered all of my questions and made me feel at ease knowing my car was in good hands in its repair and maintenance and even made sure I had a rental that was fit for me as I don?t live in San Jose but in Gilroy but because of the customer service I receive is why I keep going back to Mercedes of Stevens Creek. Susan kept me up to date on my car and the service and repairs that were being done. Susan engages with her clients and makes you feel comfortable and confident in everything she is explaining to you especially when it comes to signing the service agreement. From working in the retail management industry for 10 years I can see that Susan enjoys what she does and helping her customers and She has a positive attitude especially at 7:20am. Susan shows dedication and commitment.

Best car I’ve ever owned. Does everything I want//need it to do. Always starts in the morning. I’ve been camping with it and slept inside the car. Plenty of room

Wow! Wow! When you talk about service and professionalism, it doesn?t get any better. My sales representative, Dean, was the absolute best! He was engaging, honest, accommodating, and efficient. BMW Mountain View is now my home for purchases. The facility has been updated and is absolutely beautiful. Every individual I came in contact with was welcoming and helpful, making the entire experience seamless and enjoyable. Highly recommend!

Wife's car ,working at home not many miles low 20k as of2024 June. Still I wonder about trans fluid because of time. Problem that bugs me is the radio. Static in AM off and on ,and of course the business station 1220am about the market. UGH!! Third lease of explorer, so low in miles ,made it a purchase. 🤞👍

Imad Mashni & the North Bay Ford team were fantastic! Helpful, courteous, and made buying my car a breeze. Highly recommend!

I love my ST all except for seating. I’m just not a fan of European style seating soo we had an upholstery shop up grade them. Sooo much fun to drive! Great gas mileage considering I’m a lead foot. And when needed you can put a full 4x8 sheet of plywood in the back.

Have only had vehicle for 3 weeks but really like it. I’ve had F150’s for the past 12 years and thought I’d miss my truck, but I’m really enjoying this explorer. It’s more comfortable and fun to drive and the gas mileage is better.

This place is amazing! They have so many cars to choose from. Plus they have an exotics lane which is really cool, they have everything from a Benz to a Porsche! The whole buying process is very quick, I bought my car in two hours and drove home. In comparison to the Mercedes of Stevens Creek, which literally took me 8 hours to buy after I picked out my car. The only knock is the service department, which doesn’t do paint repair for scratches, even though they told me that the scratches on my car would be fixed, they only used touch up paint, which looks like I did it myself and not professionally done like I wanted. But it was a used car, so no big deal. Overall I highly recommend!

Quiet, comfortable and powerful car. I have the twin turbo that puts out 400 hp. General gas mileage is 19-20 city and 24-25 highway. The only thing that I would change on this vehicle is that I would like to be able to turn off some of the automatic operations on a semi-permanent basis.

I was searching for an Ecosport on Cars.com and found an awesome deal at Watsonville Ford. I live 400 miles away, so I was wary of bait and switch which some dealers practice. But, we negotiated a deal and arranged financing online, I flew into san Jose (about 50 minutes away), they had a nice young man pick me up, I test drove the vehicle I was buying to the dealership. The paperwork was waiting for me, I was in and out of the dealership in less than an hour. No games were played, the process could not have been easier. I would feel very comfortable buying from them again.

I love this vehicle. My 2022 Ford Explorer XLT far exceeds my expectations. Handling is great. Performance is far better than expected. Gas mileage is 26mpg combined average for the 16,500 miles I have on the vehicle so far. The interior fit and finish could be better and the original tires...not holding up very well. The vehicle is comfortable and always a pleasure to drive. I always get compliments on the exterior style. In my opinion, it's one of the better looking SUV's on the road. The rear biased drive train give it superior handling, better than anything I test drove. Chevy, Subaru, or the Kia.

they were fine, let me do a test drive. will follow up with them later.

This is the first explorer that I have owned in nearly 30 years. I am coming from a ram 1500. I am surprised how comfortable this explorer is I’m really enjoying the gas mileage between 21 to 23 in town. I have not taken a trip on the highway yet.

Elias and the team at Normandin get high marks for our purchase. All involved were courteous and went above and beyond to get the purchase completed. In a process that can be lengthy and even stressful was made much easier with everyone's professionalism. A much appreciated experience.

Although pricey, this truck is awesome to drive . Very sharp looking and runs fast! I highly recommend ! We went from a Flex to this car and it was a seamless transition.

Sales person, Manny Garcia was genuine when talking with him. He was nice and professional with my interaction with him. I recommend seeing Manny Garcia if you are looking to purchase a vehicle.

In the last 6 months I bought two vehicles from this dealership they exceeded All my expectations on the buying experience I would recommend this dealership to anyone looking to purchase a car or truck or truck

2017 Ford Explorer. I love my car. It runs great but I have had battery problem and trim has blown off my car on freeway. Have not had a lot of problems with it.

Ahn was very helpful and referred me to Samson. He made financing my car very easy was in and out of dealership! Would definitely be returning and referring people! I don't know what the bad reviews were about I was in and out with a new car in less than 2 hours. Thanks again guys!

Love this vehicle!! Went from 2013 Chevy Malibu to this 2019 fully loaded Ford Explorer. Love the navigation, hands free phone, auto bright lights and Windsheild washer, remote start, sun roofs, back up camera, luggage racks, hitch andtowing capabilities, 3rd row seating and stowing, the Ford app, the Ford warranty, leather heated seats and steering wheel, and all the safety and other luxury accessories.

I have been to most of the Ford dealerships in the bay area. Hands down this is the best that I have been to. I came in because I could not pair my phone. A manager I have not seen before came out and took a look. He figured out it was my phone causing the concern. He updated my phone and rebooted my SYNC and problem solved. Outstanding customer service.

I recently applied for a car from thrifty auto Sales In Westfield, Massachusetts, I received a call back from Mike. He wasn't a pushy salesman. He just actually was. I still interested in a vehicle which I was I've held off for six months without a car. I took a chance and I AM totally satisfied with the service Mike kept Istrate open and honest and I walked out with a 2021 Toyota Camry. I am very pleased with them. I would recommend them to anyone. I have troubled credit but they still worked with me. Thank you, Mike.

On 1/27/25 took my 2015 Wrangler in for a check engine light and the code I provided was for a faulty thermostat. My Service Advisor Michael gave me a price quote of just under $800 to replace the thermostat and housing which is after a $220 diagnostic charge. I was told that the part was on back order and would be a month or more before they could get it, "Sorry thats all we can do, we'll call you when it comes in," was their only reply. I took my Jeep to Firestone in Watsonville, they ordered the part from Santa Cruz Dodge and had it installed the next day. Watsonville Chrysler Dodge Jeep Ram also at the time quoted $270.42 plus labor for a power steering flush that they said "failed." I called the Santa Cruz Dodge dealership and they quoted me $150. I purchased my vehicle from the Watsonville dealership and this is not the first instance of very poor customer service and price gouging in the service department. I have spoken to the service manager before who was responsive at the time but at this point I felt others should be forewarned.

I recently purchased a 2022 Jeep Wrangler Rubicon 4xe. CDJR Morgan Hill took the time to understand my needs and made me a deal I could not pass up. The Morgan Hill package is worth ever dollar consisting of a complete exterior/interior protection application and coverage package, 1 year LoJack coverage and a nitrogen tire roadside coverage package. Thanks Brandon and Jose.

I often drive to the Michigan upper pennisula in the winter. This SUV has never disappointed me. One time I was driving up to Sault Ste Marie early in the morning. The road was slippery with blowing snow. The outside air temp was MINUS 41. i was alone with hardly ever seeing another vehicle. I kept thinking "trust this vehicle" because my life literally depended on it. I had no problems. And everything was on high - the defroster, rear defrost, heated steering wheel, heated seat, radio and keeping my phone charger plugged in. And in case you wonder why I would venture out in these conditions - I was called for jury duty and made it on time !! It has also gotten me out of deep snow.

Staff were welcoming and well informed. We felt we were in good hands. All our questions were answered.

Overall experience was excellent. Customer service was over the top with sales, management, and finance. Highly recommend this dealership!

Bought this car in 2019 as my daily driver. It has enough space to transport my large and was very reliable until about 160,000 miles. Gasket seal and O2 sensors failed causing me $800 in repairs. Not super expensive, but like the previous review says check to see if there are any open recalls. Currently at 230,000 miles and still driving. If you follow the suggested maintenance schedule you'll be fine. If not, you'll be in for some trouble.

They were great. I’m in MN and they are in Cali. They took care of the shipping aspect. Very happy

I am happy with everything about my explorer. Get good gas mileage and is very comfortable ride. Traded my 2020 for this 2022. Love the color and have gotten lots of compliments.

Process was smooth and straight forward and I would do business again when I?m ready to purchase another vehicle when the time comes thank you

Looked at many different vehicles, very happy with 2022 Ford Explorer. The Explorer vehicle is very roomy with all the comforts of a luxury vehicle.