Used Ford Explorer for Sale in Santa Cruz, CA

Just simply amazing. This gentlemen knows what he is doing. He was kind and curtious. He went out of his way I be the course of MONTHS to help me. He needs a bonus or something to show for his dedication to customer service.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

Giovanni really knew the car, it’s capabilities and attributes. A real pleasure to shop with a bright and engaging salesperson. He made car shopping fun.

I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.

I was able to get in next day service (awesome) on a 30k mile service on my 2016 Subaru Forester. Tons of available times to choose from, which is rare with other service departments. Josh was awesome. Went through my service history, explained what needed to be done thoroughly, and was spot on with the wait time estimate. I even asked him "is it REALLY going to be 2 hours? Or is it going to be more like 3?" He said no, his estimates are usually spot on, and what do you know, he was right. Just 4 stars for the small waiting area, but it can't be helped. There's free wifi, popcorn and coffee, and terrible TMZ on TV to entertain the masses.

I love that this car fits all of us and has extra room. I was worried there would not be enough room behind the 3rd row, but it works. I do my navigation was set already, but should be a simple fix!

Awesome experience! Drove away with a great car. Great customer service from Gerald, friendly and informative.

This car is reliable, comfortable, and best SUV all around. Very comfortable for long car rides and best value for what you're paying! Get the best of both luxurious and safe driving.

Great service, everyone was courteous & friendly. It was a pleasure going to Capitol Ford!

Have had it a couple of months and on the highway at 75mph with strong wind the windshield molding flew off !! This made me look online at the part and it shows more than 34 complaints of this happening.why in the world has this not been fixed! My car sounds like a window is down on the highway and rattling the dash ! Super sad about this . 40,000 miles on it .

Chris was friendly, knowledgeable, and provided excellent customer service. He answered every question we had and went above and beyond what he needed to! I highly recommend Capital Chevrolet and see Chris for all your needs!

This car looks 'classy', has lots of 'bells and whistles', lots of horsepower, very 'cushy' inside. Sadly, had to say good bye to our Jeep Sahara; she was not well. We'll miss her looks, but we'll enjoy the smooth ride, and cush of our Explorer.

Capitol Ford is an amazing dealership whose customer service practices are top tier! Bought my 2018 Ford Edge Sport yesterday and it was a flawless experience. I have bought new cars before and it has been a painful process like you wouldnt believe. Capitol Ford, in particular the salesman we worked with Thomas, was so professional and wanted to make sure all my needs were met. Thank you for working with me and making the car buying experience smooth. I will recommend this dealership to friends looking for Fords. Thanks!

roomy, sharp looking, comfortable and affordable, great value for my money spent. has all the traits of a more expensive suv but at an affordable price

I started up my car when my car made a strange noise. It sounded like rocks in a blender. I was completely panicked and I knew I couldn't continue to drive it. My first thought was take it Rick in the service department. I remember him from the excellent service he provided previously. He must have noticed I was worried about my car and how much the repairs would cost me. He quickly gathered information, noted my concerns and provided me with a loaner so I could make it to my job. Just like that I didn't miss a beat! Rick worked with his manager to work out a great deal for the repairs and was flexible with the date I picked my car. He mentioned loyal customers are important to them. I will need new tires soon and Rick let me know they'd beat the competition. In my mind there is no competition. I know when I take my car to Ford's Service Department, my car is in good hands. The staff is professional, knowledgeable and efficient. Rick goes above and beyond to work with you. He is the reason I continue to show my loyalty and return for car service. Need service? Go see Rick!

This car does everything we need it to do and the AP for remote starting and vehicle health report is incredible.. the only fault we found in this entire car is the built in garage door opener needs major improvement we had to have it replaced the first week we owned the car and even after replacement it still is very intermittent and you must literally be in the drive way if it works at all. But outside of the garage door opener this car is incredible.

Great service, and easy buying. Went to check out a truck the other night and the customer service was amazing. Next morning I got there as soon as they opened and started the process. After all negotiations were over I drove away with a clean vehicle. From 11am to 2pm, start to finish, to to bad if you ask me.

bought this one to replace my old 2003 explorer 4 cyl turbo should be able to tow my bass boat ok drives smooth has good pickup

These guys were great to work with. Service was a top priority and making sure the buyer was comfortable during the process was high on the list. The negotiation was quick and painless and within a short period of time we were out the door with a brand new car. I'd highly recommend Capitol and Pedro Benitez.

Great SUV inside and out! It exceeded my expectations, and I like it a lot better than the Lexus GX460 I just got rid of.

I consider myself lucky to be talking and dealing with Josh Pourkhorsand ; because couple days earlier I called and salesman on the phone did not seem too helpful and acted as if my sales was not important. This was back in February (Presidents day weekend). I took a chance to request quote from their online service on the same truck and I was put in contact with Josh. I went to Stevens Creek Toyota to see and test drive used 2016 Toyota Tacoma. The truck had little scratch and the bed liner had scratches and you could tell it was used to haul rocks. Talking to Josh regarding used trucks and features he asked me if I have considered NEW truck. I told him that I have not and probably will not. Price is just too high. He took his time and gave me my options, comparing features and also showed me the difference of used and new Tacoma. I ended up going with the NEW Tacoma. I had to order and wait 3 months because the color I wanted was not available at the time. He kept in touch with me for any questions or concerns while my truck was getting build/manufactured. I even tried to see if other dealers can beat their price and none could. My truck got delivered yesterday (05/11/18) and I went in test drove it and having them add two more accessories. Just got a text earlier today; from their service manager that truck is ready for pickup. Will be picking the truck in next couple of days. Josh even offered to pick me up from the train station when I go to pick up my truck. Even after the sale we were still talking. Usually salesperson don???t want to waste their time once they have your sale. Please see and give Josh a chance if you are reading this and are in the market for purchasing car. He is honest, kind and loves helping people. I felt really comfortable dealing with him. Sunil Singh the finance/DMV processing person was super knowledgeable, nice and kind person. He has been working at Stevens Creek Toyota for over 17 years and understands the financing, protection and to my surprise about my truck as if was the salesman. He broke down the numbers and explained me thoroughly regarding maintenance and protection. He will lay it out for you and leave it up to you to make decisions. Not pushy at all. Answered all my questions as well. He even went outside me after the paperwork was done because I brought up a question regarding wheels. I was in car financing business and Sunil totally went above my expectation. Made my day. Josh Pourkhorsand (Fleet and internet sales manager) and Sunil Singh (Finance/DMV) are the best combo to have when purchasing vehicle.

Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!

Your Service department from the lady who made my appointment down to the technician and desk service people were outstanding in their fields. I am most appreciative of all these people who understood, when a lot of people don't, how hard it is to make appointments and contact someone through email to conduct your business, I am deaf and these people were absolutely outstanding in the way that they handled communication with me, I am forever grateful, and the service on the truck was nothing short of work well done, even though it was a recall part and no money involved, these folk treated me exceptionally well, and might I add, my shuttle driver was super nice, with a big smile. Thank you all for your wonderful service!

I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.

I have always had an excellent response to any concern I'v had about my auto

love my new explorer, easy to use, drives great, upgraded radio is user friendly with the navigation, radio, cd, and satellite. so much room the seats fold in many ways depending on what type of room you need

Staff was very helpful. I brought 2002 Ford Mustang in for Oil Check/Maintenance with Ford coupon 15% off. Making appointment was very easy. When I got there I parked on street and did not know where to go. Young guy inside Service Center came up to me and asked me what I needed. He explained everything clearly and what would happen, and I drove car to correct location and service manager came out to car to meet me and talk about car and what needed to be done. Then we went inside. Service manager was extremely helpful. I don't know that much about cars. When he heard I recently had 4 new tires, he asked me to call him from home with info from tire receipt to see if tires had been alligned because he didn't want to charge me if it had just been done. I got a ride home from Frontier Ford.....thank you so much for that service..I am the only driver in household. I called service manager and gave him invoice from Tire Purchase Invoice. Service manager called back around 2:30 pm to say car was ready and sent car to pick me up from home. My appointment was 11:00 am. I got to Ford and paid bill. Bill did not charge for tire alignment which was excellent in my opinion. I felt the car was safe and had been checked thoroughly. Safety was my first concern and that is why I chose Frontier Ford because I thought they would do a good job. Everything about appointment was good. Service manager even said do this check again at next 50,000 miles. This was very good statement because I wouldn't have known when to bring car in again. Thank you all.

Wonderful car to drive. My wife had a computer failure which did not let her drive the car. Failure was "Auto Park Assist Failure" disabled power steering. We had to have it towed to the dealer. Car has only 200 miles on it. WEIRD!!

Good people, friendly, not a typical "used car lot". No hassle very straight forward.. I passed by saw they had a older Chevy 1500 truck stopped in 1 week later it had sold but the Manager let me know details on it. Honestly I was going to leave right after that but the sales manager started a conversation with me and I ended up looking at his Ford Rangers they do have like 4 or 5 there. They do show carfax you do not need to ask for it. Test drove 2 of them, drove really nice. I now will turn my attention to getting a truck for my son that is why I looked at the Rangers. If the sales manager does read this TOLD YOU I WOULD WRITE A REVIEW!!!

This car is a great ride and met all of my needs! Great for commute or traveling. Offer plenty of leg room as well as head room.

The clutch on my 2014 Fiesta was slipping and stuttering. I discussed the problem with your team and within a day was set up for an appoint to fix the problem. I brought my car in and got a courtesy ride back to my home. The car was ready for me the next day and the problem was resolved. While my car was in service your techs did a check-up (brakes adjusted, fluids etc.) and the oil and filters were changed under my maintenance contract. I'm very pleased by the courteous and fast service your team provided. Thank you

More car for your money, Test drove Mercedes, Acura, and Audi. The Explorer has a smooth ride and more conveniences than the rest we test drove

Intially service rep was reluctant to take vehicle stating it was too late (1545) in the day to change & mount new tire. After requesting to speak to service mgr was able to buy new tire, have it installed and was on my way to work. Thx for the quick service greatly appreciate it given I was somewhat stressed and in need of getting to my flight on time.

This vehicle is excellent. It meets all of our needs. Very comfortable. We will definitely purchase this vehicle again. We recommend this vehicle to everyone who needs reliable transportation and comfort.

Our car (Ford Fiesta 2015) went through the 7,500 miles maintenance service and the staff was really helpful resolving any doubts we had and the whole experience was very positive, since booking online to car delivery after the service.

has a great look.handles well.plenty of room.a lot of electronic fetures.really like the sync feture.got good views from front seat.great explorer.would recomend to a freind

I was in the process of buying a car and reached out to this place for an emergency car. I did have the option of buying a car and currently negotiating on an toyota corolla, the negotiation process is tedious and time consuming. I'm hoping to have a car by end of the week.

This car met all of our family needs. We have enjoyed it. It was comfortable for transporting adults in all of the seats as well as children. The TV made the entertainment on long trips seem short and more enjoyable.

Prompt service. Friendly and competent staff. Willingness to apply current promotional discounts/coupons when asked... even when I forgot to bring the coupon with me! THANK YOU!!!

Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.