I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Jake was fantastic! Excellent communication. He did what he said he would do, which is rare these days. The entire team was great, but if you’re going to buy a Jeep make sure you ask for Jake in sales!
Jamison was very friendly and knowledgeable. He knew the ins and outs of the car very well. Did a great job demonstrating the features on a test drive. He was very helpful breaking down the financing and what was/wasn???t included.
This is our second BMW that we have purchased from Rod at BMW of Denver. I wouldn't go to anyone else. I trust him implicitly and he got us AN UNBELIEVABLE DEAL on my new car! From start to finish, the entire process was PERFECT. Thank you to Rod for always taking such excellent care of us! A special thank you to Craig, the Sales Manager, Edward, the head of the place, Ryan, the 6 ft 7 inch finance guy that was a joy to deal with and lastly, really EXCEPTIONAL customer service from Laurel that showed me all the intricate functions of the new car. Thank you to all of these wonderful people and we will only come back to Rod and company for future BMW purchases.
Not only did they go above and beyond in all measures to make sure I was satisfied with the car, but you can tell they actually care about you and aren???t just trying to make the sale! I would highly recommend this dealership to anyone/everyone! Great sales managers too!
The best car buying experience I have ever had hands down. I will never buy a car anywhere else! Great environment, everyone was friendly and an extremely fast process. Drew Phillips was friendly, knowledgeable and made the entire process enjoyable! Thanks to everyone involved!
This is the second time I have used the service department for my Sante Fe. Each time the team members that I have had contact were professional and very helpful. On this visit a small request was overlooked. And b I mentioned during final review of the service the service manager immediately sent my car back in and had the issue resolved in less that 10 minutes. I have been very pleased with each interaction.
We did a lot of research and new what we were looking for. The associate (Dan) made us feel that he was buying the car with us, making sure we were comfortable with our decision and no pressure. My one gripe overall is that cars that require a fob in lieu of a key need to come with two up front or the other one sent later to us (at my expense) rather than me having to make another trip to have another one made.
The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car
Good experience, but double check the offered warranty
by New2CO from DealerRater.com
December 5, 2018
Dean made the purchase of a used vehicle as painless as possible. It was s fairly quick and easy purchase and Dean was pleasant throughout. Pablo in finance was also helpful. We never felt any pressure. However, we at first opted for the extra warranty. We were not told until The final signing that it is a 50% (them) 50% (us) coverage. Also, it is advertised as a three year/100k mile, and much of this period was already covered by the manufacturer at 100%. In the end we purchased the vehicle without the extra protection. We are happy with our minivan!
After driving my car that I got when I was 16 for the past 13 years, I was a little rusty on the car buying experience. With friendly salesmen who weren’t pushy, I was able to make a deal in a relatively short period of time and felt great about my experience.
I bought my first new truck here. I was walked through the entire process and felt very good about the purchase. Everyone was extremely pleasant to work with! Extremely happy with them and how easy it is wot work with them. Dennis was very nice and reassuring. Q was informative and helped me make good decisions. Dave was a great point of contact. The team is great and I love my new F150
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