New and Used 2020 Ford Fusion for Sale in Matteson, IL

Glad to see, each time I bring my car in for service, staff is still showing excellent customer service!! I hope this service continues in each department staff I have contact with. Keep up the good job!!👍🏽

I had an appointment originally scheduled for a Monday at 10am but I was told at 8am that they had to cancel it because a mechanic called in sick. I informed them that I took off work for this appointment so they offered me a loaner and told me to pick it up on Tuesday before 845p and they will work on my vehicle on Wednesday morning. I was also told that I didn't have to worry about returning it with the full tank of gas that it had in it. Melissa text me almost daily to give me an update on my vehicle. She was always very professional, helpful and accommodating. My vehicle was serviced for a whole week and when she text me that it was ready she said they cleaned it up for me and I didn't have to pay the usual $100 deductible. I also had a thank you card waiting from Melissa and a small gift. This is the best service I have ever received in the 20 years I have owned vehicles. I love this dealership and will be back to purchase another Lincoln within the next couple of years and will have all of my services done here.

I had "The Works" done. Oil change, tire rotation, brakes checked, fluids checked and topped off if needed. The Ouick Lane was busy so I used the wi-fi and checked e-mails while I waited. The staff was busy but took time to answer questions and talk to other customers and me when asked for clarifications or general questions. It was a good experience overall. (I do not see the names of the people who helped me but I think he was Bryan and the other one was a woman with a soft, high pitched voice. I see her there every time I go but I do not remember her name right now, sorry. She is always pleasant and helpful. If she is unsure or do not know an answer she will refer you to someone who may be able to help you.) I have never dealt with a salesperson at this time, I am unable to say. I dealt with a Mr. Perry in parts who helped me.

Sutton Ford has a large inventory of vehicles to choose from. My experience had no pressure. Each sales person along the process was very polite (Kelisha B internet sales, reception, Chuck Y sales, Latoya M finance, & the manager). Of the 5 dealership experiences I have had, this was the best.

I brought my 2013 Edge in since the AC was blowing hot air on the driver and cold air on the passenger side. I worried it might be an actuator motor burned out which would have cost a lot. It turned out to be a computer glitch which was fixed for less than half the price of having to take the dashboard apart to replace a motor. The service department had it fixed within a few hours of my bringing it in and leaving it. I thought it would have taken more time. Kudos for a good job!

Brian has gives excellent customer service! Very knowledgeable and patient with the customers! Jamie and Jillian are also amazing, the 3 of them are an awesome Team. Couldn???t ask for more Professional people regarding Customer Service!

I decided it was best to trade in my 1999 Ford Escort with 190,000 miles on it. The vehicle wasn't reliable anymore and I didn't want to drive my Mustang GT 80 miles roundtrip to work (fuel and mileage). I called Pete and asked what deals and incentives were going on that I would qualify for. He completely explained how to fill out a credit app on their website and allow himself, Kenny and Mark to find out. My credit was great and so I received a phone call very shortly from filling out the credit app from the comfort of my own home. I initially wanted to buy the Fiesta ST considering it was quick, fun to drive, and most importantly great on fuel economy. However Pete, Kenny, and Mark explained that Ford was offering better incentives on the Focus ST. A bigger car with more power and still great fuel economy for less ! They only had one in stock and in a color I didn't like. I then explained what the true purpose of the vehicle was. Considering I bought my 2015 Mustang GT from them only 2 years ago, they new I already had my fun car. They all suggested I look into a CPO (Certified Pre-Owned) Fusion Titanium. Not only do I love the 3rd generation Fusions, but they had almost the exact Fusion I would order from Ford. Pete showed his patience and allowed me to feel no pressure in my decision. It was obvious. I decided to go with the 2016 Fusion Titanium with only 26,000 miles. Considering they knew I'd put many miles on the car, Kenny and Mark made it very affordable to not only give me the warranty that comes with a CPO vehicle, but to get an extended service plan to cover my Fusion for 125,000 miles bumper to bumper. Not only did I get the bigger fully loaded mid-size car, I got a car I always liked for a great price and STILL getting 32.2 MPG to work today on I 294 that was $50 less per month than the base option Focus ST. Everything was smooth sailing from the min I called Pete through the test drives, financing with Kenny, and finally Mark with the oversight of the whole operation and sealed with the firm handshake equipped with a smile. I would definitely want this EXACT roster lineup for my vehicle purchase team again and again. Thank you all very much.

I received a call from Pete concerning my 2012 Ford Focus in November and then I received the special events email in December for the one day Ford Sale. It started me to thinking about purchasing a new car, so I searched out the inventory online, called Pete, made an appointment just ??? to talk??? 😊 With no pressure and simply talking things out, he allowed me to experience my dream of getting into a brand new 2018 Ford Escape!! The financing was better than what I had, the car payments were soooo affordable and without the Ultimate Protector and Extended Warranty, my new car payments were $7.00 less than the current payments. As a single female and very skeptical of handling business whereby I make a decision at that moment, I was very secure and at peace with the decision I made. This is the second car that I???ve purchased with Pete and each time he has been a blessing. I referred my nephew to him earlier this year and he purchased his first car with him too! I will continue to refer family and friends to the Currie Motors Family. Dominick in financing was phenomenal and Al with the Ultimate Protector Service was superb. This DYNAMIC TRIO ( Pete, Dominick & Al) not only exemplify the Currie Motors Motto, individually they demonstrate integrity, ethics, honesty and professionalism and it was NICE DOING BUSINESS WITH EACH OF THEM😊

I went in with my wife to trade in my 2014 Ford Escape SE and lease a 2017 Ford Escape Titanium. To say that the process was simple, is an understatement. Jim (sales) made an otherwise time-consuming ordeal, into a professionally time-managed experience. We were explained in detail what was new for the model year we were buying and what the payments were going to look like, moving forward. Jim also took the time to make sure we downloaded Ford Pass to our phones and explained how to use the app's features. Furthermore, he helped us SYNC our phones to the car, to make sure we are able too take full advantage of the car's technological advancements. Jim's humor and overall genial personality fostered a positive learning environment where I didn't feel stupid for asking questions. This no pressure buying experience is one that I hope to have again when my wife buys/leases her own car in 2018. Jim patiently ushered and introduced us to Ken, who would be responsible for all of the business side of the car buying experience. Having bought a car before at Currie, I know there is a fair amount of paperwork that needs to be read and signed. Like Jim, Ken was consummate professional who offered a strong handshake and was exceptionally efficient when explaining and add-ons that we might be interested in. Moreover, he had two working pens at the ready when we sat down and guided us through all of the signatures involved. Ken made the tedious task of going through a fair amount of paperwork a simple one by offering a quick smile and being generous with his time. Overall, Currie Motors offered a clean modern showroom that I and my wife felt very comfortable in. We were greeted promptly as we exited our car in the lot upon arriving at the dealership and we wished luck as we left with our new Escape. We hope to buy a third vehicle through Jim with the help of the rest of the staff in the coming year. Thank you. Aaron

Jim is a fantastic salesman! He is upfront, honest, and will work to get the best deal for you that he can. Jim's knowledge and experience made the car buying process smooth and pleasant for us! He walked us through all of the details and made sure that any questions we had were answered. He helped us download Ford Pass onto our phones and took it one step further by syncing our phones to the vehicle. Jim did a wonderful job and we would highly recommend going through him to purchase your next vehicle! We went to Ken to sign all of the paperwork that comes with buying a new vehicle and he made a tedious task a breeze. He had everything (including pens) ready to go when we stepped into his office. He made sure we knew what we were signing, offered and explained the add ons, and answered any questions we had. Ken was friendly, knowledgeable, and got us in and out without a problem. Definitely recommend seeing Ken for your finance needs! We had a great experience! The look of the dealership was modern, well organized, and clean. The atmosphere of the dealership was upbeat and the staff was friendly! When you go into any business you want to walk into an environment that is welcoming and friendly and that is what we experienced on our visit! We love our 2017 Ford Escape! Thank you and keep up the great work!

I can Honestly say I have never seen such amazing customer service from a dealership ( on a used car !! ) in all my years of owning cars. I live in the city and its an 1 1/2 hr ride to the dealer. people thought i was crazy going so far. But once I meet Mo and his team (Ali and Jeff O'brian) I felt like I was a long time friend. I guess you can say I was a "tough customer". my needs were difficult, but they understood my situation and really went to bat on getting me what I had to have to get a deal I could live with. At times I thought I'd just have to walk away...but Mo just kept trying,and some how,some way I'm in a great ,used 2007 Lincoln MKX. Thank you Mo,Ali and Brian for everything you have done. I hope my situation turns around and I can return for a "New SUV" ! I am sure you will extend the same customer service you provided me this time. GREAT JOB GUYS !! It was worth the drive !! Jimmy

We had been searching for a Ford Edge for approximately 5 months! We had been to over 6 dealers from near and far (farthest was 45miles). I had filled putt one of those forms on Auto Trader "Find it if this car is still available". That day I remembered filling out 2 at the same time. I received a call back from Bill Kay with in 5 minutes. Frustrated, I answered anyways. I was up front and honest and said "listen, I've met with many car salesmen. I know what I want, and I'm just looking for the right price and the right trade in amoun, because I'm upside down." Little Joe was very convincing over the phone, and at first I was very skeptical but he was so personal, so honest and willing to help I HAD to stop in and see if this guy could actually help us out. With in an hour in a half, deal was made. Price was right, it was exactly what I wanted and my trade in was everything I had hoped for. He even was able to get me from 17% to 4.0%. I couldn't have been happier! Not even a month later, we returned and purchased another new vechile! Same situation, best price great trade in value and monthly payments on the dot at 0%. I'm a customer for life! No doubt about it! I'm so glad I went to Bill Kay!

Although we had an appointment for 9:30am we were not happy that it would take 1 1/2 - 2 hours to complete. However, the service counter gentleman was extremely wonderful and our vehicle was ready within an hour. He also found an issue where a screw needed to be replaced and he took care of that. If it weren't for this service guy, I would not return to this location.

Talked to service rep Ron Reynolds at approximately 9:30 explained at emissions test was told noise in car was possible tie rod problem. Brought car in, problem diagnosed as tie rod, fixed and was on my way home by 11:15. I always get immediate, excellent help from Ron. Thank you so much.

2014 Ford Mustang. I was there to get an oil change/new filter, tires rotated, besides having them check on other items that are basic-battery cranking power/status, brake pads/rotors, etc. And as usual, they didn't let me down. And a big Thanks again to Ron Reynolds. This guy is a consummate professional as far as service advisors go! Thanks Ron. Their service department, as well as having people like Ron on board, is why I came back and bought my second car from Westfield

Got ride home - fixed it same day! diagnosis was correct....all good and back in business! Thanks!

my problem was a quick fix of a turn signal bulb that failed--your team took little time to fix, and get me back on the road--enjoyed a cup of coffee while waiting--was certainly worth the drive to your plfd.service ctr.--note--have had 3 bulb failures on the rear of my ford 500 recently. could there be a heavy duty lamp to use ??---the whole light fixture has to come out to access lamp--not user friendly !-ha

Came in for an oil change. Nice and easy no long wait. Friendly staff and clean environment. First time coming to this dealership and will be back again

I was there with my family and we were treated well! I have to autistic 5yr old twin girls and we didn't feel anxious or awkward while we were there. The kids play area was nice although my kids weren't very interested. The manager Fred was very nice and helpful. They worked out a great deal for our new family vehicle. I recommend this dealership to anyone, but especially to families who have special needs kids. With the worries of feeling out of place it's nice to go to a place and not get the awkward stares.

Craig & Ryan at Fair Oaks definitely deserve a 5-star rating. I've been researching Ford cars for years (yes - YEARS!) and waiting for the best time to buy one. I've been e-mailing with Craig throughout this entire time, and he has been incredibly patient and knowledgeable about the cars and promotions available. He has been extremely patient with me, which is necessary given the number of e-mails/questions I've sent over the years. :) I finally purchased a 2016 Escape, and the experience was very smooth. The car I wanted was waiting for me at the dealership (had been sent from another location), all clean and ready to go. The process was painless, and in no time I was on the road with my beautiful car. The car itself is wonderful - but the experience and wonderful salesmen will bring me back for any future car purchases. My family has purchased cars and had our cars serviced with Fair Oaks for years, and we will continue to do so for years to come. Thanks for a great experience!