New and Used 2020 Ford Fusion for Sale in Naperville, IL

Craig & Ryan at Fair Oaks definitely deserve a 5-star rating. I've been researching Ford cars for years (yes - YEARS!) and waiting for the best time to buy one. I've been e-mailing with Craig throughout this entire time, and he has been incredibly patient and knowledgeable about the cars and promotions available. He has been extremely patient with me, which is necessary given the number of e-mails/questions I've sent over the years. :) I finally purchased a 2016 Escape, and the experience was very smooth. The car I wanted was waiting for me at the dealership (had been sent from another location), all clean and ready to go. The process was painless, and in no time I was on the road with my beautiful car. The car itself is wonderful - but the experience and wonderful salesmen will bring me back for any future car purchases. My family has purchased cars and had our cars serviced with Fair Oaks for years, and we will continue to do so for years to come. Thanks for a great experience!

Talked to service rep Ron Reynolds at approximately 9:30 explained at emissions test was told noise in car was possible tie rod problem. Brought car in, problem diagnosed as tie rod, fixed and was on my way home by 11:15. I always get immediate, excellent help from Ron. Thank you so much.

2014 Ford Mustang. I was there to get an oil change/new filter, tires rotated, besides having them check on other items that are basic-battery cranking power/status, brake pads/rotors, etc. And as usual, they didn't let me down. And a big Thanks again to Ron Reynolds. This guy is a consummate professional as far as service advisors go! Thanks Ron. Their service department, as well as having people like Ron on board, is why I came back and bought my second car from Westfield

Came in for an oil change. Nice and easy no long wait. Friendly staff and clean environment. First time coming to this dealership and will be back again

Kester is wonderful,this is what a professional is supposed to be.

I really appreciated the additional time and effort that Tyler put in on getting my truck's brakes fixed properly. Even though the final bill was higher than initially planned, the additional $200 was more than worth it. I intend to keep this truck running for a few years yet, and the staff's attention to detail and safety was obvious from start to finish. EXCELLENT JOB.

We had been searching for a Ford Edge for approximately 5 months! We had been to over 6 dealers from near and far (farthest was 45miles). I had filled putt one of those forms on Auto Trader "Find it if this car is still available". That day I remembered filling out 2 at the same time. I received a call back from Bill Kay with in 5 minutes. Frustrated, I answered anyways. I was up front and honest and said "listen, I've met with many car salesmen. I know what I want, and I'm just looking for the right price and the right trade in amoun, because I'm upside down." Little Joe was very convincing over the phone, and at first I was very skeptical but he was so personal, so honest and willing to help I HAD to stop in and see if this guy could actually help us out. With in an hour in a half, deal was made. Price was right, it was exactly what I wanted and my trade in was everything I had hoped for. He even was able to get me from 17% to 4.0%. I couldn't have been happier! Not even a month later, we returned and purchased another new vechile! Same situation, best price great trade in value and monthly payments on the dot at 0%. I'm a customer for life! No doubt about it! I'm so glad I went to Bill Kay!

Although we had an appointment for 9:30am we were not happy that it would take 1 1/2 - 2 hours to complete. However, the service counter gentleman was extremely wonderful and our vehicle was ready within an hour. He also found an issue where a screw needed to be replaced and he took care of that. If it weren't for this service guy, I would not return to this location.

I spoke to Amanda over the phone and told her what I was looking for. Charles called to introduce himself and confirm my needs and arrival time. I was scheduled to arrive at 530p. As I was turning into parking lot Emanuel called and met me at the door. He immediately began to show me a vehicle (that I actually saw on the website). When I sat with Mark he thoroughly explained everything and I signed the paperwork. I was in/out in about 2 hours with my new vehicle. I will be referring others to you. THANK YOU FOR EVERYTHING!!

This was my 1st visit at Bill Kay in Midlothian. I had a recall on my Mustang and a lot of questions. Kevin Mcglennon was very knowledgeable and helpful. He answered all my questions and provided excellent customer service (which is hard to find at a lot of dealerships) I will be taking my Mustang back here !!!😁

I decided it was best to trade in my 1999 Ford Escort with 190,000 miles on it. The vehicle wasn't reliable anymore and I didn't want to drive my Mustang GT 80 miles roundtrip to work (fuel and mileage). I called Pete and asked what deals and incentives were going on that I would qualify for. He completely explained how to fill out a credit app on their website and allow himself, Kenny and Mark to find out. My credit was great and so I received a phone call very shortly from filling out the credit app from the comfort of my own home. I initially wanted to buy the Fiesta ST considering it was quick, fun to drive, and most importantly great on fuel economy. However Pete, Kenny, and Mark explained that Ford was offering better incentives on the Focus ST. A bigger car with more power and still great fuel economy for less ! They only had one in stock and in a color I didn't like. I then explained what the true purpose of the vehicle was. Considering I bought my 2015 Mustang GT from them only 2 years ago, they new I already had my fun car. They all suggested I look into a CPO (Certified Pre-Owned) Fusion Titanium. Not only do I love the 3rd generation Fusions, but they had almost the exact Fusion I would order from Ford. Pete showed his patience and allowed me to feel no pressure in my decision. It was obvious. I decided to go with the 2016 Fusion Titanium with only 26,000 miles. Considering they knew I'd put many miles on the car, Kenny and Mark made it very affordable to not only give me the warranty that comes with a CPO vehicle, but to get an extended service plan to cover my Fusion for 125,000 miles bumper to bumper. Not only did I get the bigger fully loaded mid-size car, I got a car I always liked for a great price and STILL getting 32.2 MPG to work today on I 294 that was $50 less per month than the base option Focus ST. Everything was smooth sailing from the min I called Pete through the test drives, financing with Kenny, and finally Mark with the oversight of the whole operation and sealed with the firm handshake equipped with a smile. I would definitely want this EXACT roster lineup for my vehicle purchase team again and again. Thank you all very much.

I am excited to say that my experience with Golf Mill Ford was a blast! I was looking to purchase 2017 Ford Fusion - my dream car, and I prepared myself for a long day at the dealership, however our sales consultant - Andrew Kreatsoulas was truly excellent! He made the process absolutely painless, very quick and professional. Andrew was answering all our questions without hesitation and went above and beyond to make sure I get the car I want, for a price I was most comfortable with. Thank you Andrew!

Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heights Ford for my vehicle purchases. Recently, I had considered selling my 14-year-old truck. I was greeted at the door by Lonnie and instantly felt welcomed. You could tell, he wantedMy business. That is a huge plus. I ended up buying a beautiful (used) replacement and I felt everyone was happy with the outcome. The deal was done in a matter of minutes and everyone I felt came out a winner. Thanks Lonnie for your courtesy and trust. I look forward to working with you again in the future. -Kevin W

I took my mother who has needed a car for a while now to look at some SUV's for lease at golf mill Ford since we've made plenty of purchases there before. Jorge Collazo always helps us in the best way possible and we can always count on him to make our deals happen. Great service, great timing, he never fails to make us feel welcome and excited to walk out of the dealer in a new vehicle!

I had reached out to Arlington Heights Ford when I was looking for a new vehicle for my growing family. When I called the dealership, I was connected with Mayra. She was able to answer every question I had in a professional manner. She found the perfect vehicle that fit all of the needs of my growing family. She made it an easy and enjoyable experience. I am very happy with my purchase and will be recommending her to friends and family!

I was new to this dealership as the one I purchased from was on strike. I called and spoke with Wade, he was very knowledgeable and took care of my appointment quicker than I expected. He even set me up with a car to use. I have found a new service home and dealership thanks to his hard work!

Glad to see, each time I bring my car in for service, staff is still showing excellent customer service!! I hope this service continues in each department staff I have contact with. Keep up the good job!!👍🏽

I had an appointment originally scheduled for a Monday at 10am but I was told at 8am that they had to cancel it because a mechanic called in sick. I informed them that I took off work for this appointment so they offered me a loaner and told me to pick it up on Tuesday before 845p and they will work on my vehicle on Wednesday morning. I was also told that I didn't have to worry about returning it with the full tank of gas that it had in it. Melissa text me almost daily to give me an update on my vehicle. She was always very professional, helpful and accommodating. My vehicle was serviced for a whole week and when she text me that it was ready she said they cleaned it up for me and I didn't have to pay the usual $100 deductible. I also had a thank you card waiting from Melissa and a small gift. This is the best service I have ever received in the 20 years I have owned vehicles. I love this dealership and will be back to purchase another Lincoln within the next couple of years and will have all of my services done here.

Long story short, you cannot go wrong with them. I went to a car dealer for the first time in my life. I did some research online though. The communication and process were very easy. I test drove a few vehicles. I was given all possible rebates. Paul, the salesperson found all applicable rebates for me and presented the best deal for me. I also had A-Plan from Ford. From the first visit until the last moment of purchasing the car all of my questions were answered very patiently and I ask a lot. When I left the dealer I only had one question in my mind; what's holding me back from purchasing? I contacted a few other dealers afterward to learn that there is no negotiation over A-Plan discount. However, I felt more comfortable with Bredemann people. It is very obvious they want to build a long-term trust-based relationship with their customers. Here are 2 examples for that. First, after the first visit when I was just checking the vehicles, when Paul learned that I do not have a ride back, he drove me back to my place. Second, once I completed my purchase and was heading back in my new car, Paul said: "Just let me know whenever you have any question."