When shopping for a vehicle most know it's not an enjoyable process. Well I can say Herb Michael was a pleasure to work with. He was very knowledgeable and patient. I can easily say when it's time to shop again I will absolutely use Herb.
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
Pros: Quick response. They provided CARFAX, additional car pictures and information about previous repairs. Price was reasonable. Easy to apply for financing on their web-site.
Cons: Narrow parking space. They have lots of cars and I couldn’t park near the office.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I purchased a used car from Grand Motorcars on 11/29/18 and I must admit it was a great experience. The entire staff was very friendly but I was to take time to single out Janice Curry. Janice was patient as she worked with me and provided answers to all of my questions/concerns. She certainly made my buying experience very pleasurable. I???m excited to drive away in my new used car. I???ll be back to purchase my next vehicle. Thank you!
I have done business with Mike a couple of times now. Yes, i have purchased two vehicles and if i need a third one i will go back again.
He makes it simple to buy a car. No pressure, just a great experience.
Let me just mirror what others have said. Mark Cooper(sales) and Ivan Smith(Financing) got it done!
Mark answered all of my questions on the car and took time to get some photos before I came in. The car was cleaned up, the oil was changed, and the gas was topped off prior to use taking delivery of the car.
Not only did they have an amazing deal on a 2000 mile old car, they were very professional, knowledgeable, and the car had an amazing CPO warranty.
I will be sending friends and family your way!
Thanks! Russell Owens
I highly recommend buying a vehicle from Rodney Johnson at Gwinnett Motor Company. He personally inspects each vehicle he sells to make sure they are in top condition. The customer service is excellent and the overall experience is very satisfying.
My husband and I bought a Toyota Sienna from here tonight and had a wonderful experience from start to finish! We had gone to multiple dealerships prior to this and were turned off immediately by the haggling followed by rude attitudes when we asked questions and once they realized we weren't intending to buy, but just look. Very unprofessional. That wasn't the case here. Randy was so great to work with. He wasn't pushy, he was very patient with all of our questions and/or concerns, he was knowledgable and informative when explaining things to us, and most importantly he was honest. I think that's hard to come by these days. Every employee that passed by us was extremely kind and asked if we needed help or if we were being helped already. Great customer service. We are definitely satisified customers and would highly recommend Billy Howell dealership!
I'm completely happy with my choice to purchase a 2018 Explorer. Four months ago I spoke with Pervis Reynolds regarding the Explorer and he provided inciteful information regarding body style, feature upgrades and finance options over current lease. I was torn between getting a new Jeep Cherokee Laredo and the Ford. He emailed me some specs and asked me to look them over. I later decided to not get a new vehicle because I didn't want to give up on my old jeep. After a few more months of check engine light issues and countless small repairs I had enough of watching the tow truck take my baby away.
I contacted Pervis and asked for his help again. I informed him of what I wanted. "I just want the heated seats and light interior. I don't care about the other technology features". That was my claim. He checked into the vehicle I wanted and set me up for an appointment that evening. After the test drive I was sold on the vehicle even though the interior is dark. "No denim jean residue on the dark leather". Pervis is right! I even love the technology.
My jeep was good to me for 18 years but I'm loving this Explorer and all the technical features Pervis sold me on. I appreciate his knowledge, kindness and professionalism. Pervis worked hard on my deal and I'm grateful. He's an awesome guy.
From the Service Manager, Jon, to Hunter and Stephanie who showed compassion and empathy after my having gone through a huge ordeal wiped away, at least for a short time, my pain and helped me to smile while ensuring that my car was taken care of for my long drive back to the north and caring for my safety.
Hunter left no stone unturned in his effort to help me to get the car fixed without an undue financial burden together with Stephanie's and Jon's approval. Whether it was a small gesture to getting me a cold soda to a meal and a ride to an imp appointment, it was done with speed and kindness. Eddie worked on my car and made sure it was safe right down to plugging a hole in my tire. His mechanical ability saved me hundreds of dollars due to a bad part affecting another part of my car. Kudos to him also.
Please thank you for helping me and when I told my son overseas, he wept. He got so emotional and will thank Hunter and Jon when he comes home on leave next summer.
You are all the greatest ever and anyone should be grateful for your kind actions.
Nathan Swope is Superman! The odds of being able to quality for a new car loan weren't in my favor ? Nathan was knowledgeable in handling my situation and he was extremely patient waiting for my retirement money to come through. Best car buying experience I have ever experienced!!!
Gave permission to install cabin & engine filters. They instslled a cabin deodorizer that smells that I HATE and had the nerve to charge me $14.00 for it. Was NEVER asked if I wanted!! Says they cant remove & lasts wk or 2. Thats just great. Headache for 2 wks at least!!!! Need to ALWAYS ask b4 installing that!! NEVER done that before!! YUK!!!!
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