Ford for Sale in Albany, NY

I had found the Ecosport online at a special of $139 for a lease so I went in to check it out. After chatting with the salesman who was very nice, he came out with the price of $290, a far cry from what was advertised, to say the least I left with a semi-bad taste in my mouth, false advertising to say the.least, unless you can actually read the obnoxiously small print. So a couple days go by and I get a call wanting me to go in to meet with the manager, who explained the false advertising as something else, but still the same to me. I was then offered a car with low mileage which was part of their loaner program for a decent price which I took. After getting the car home we noticed two dents, we took video so we had a time stamp, and tried to call our sales rep about it, he never returned my call, which is upsetting, because within a couple of hours of the sale I felt like I was scammed. It does not seem like they care about having happy customers, it is over a week and still no returned call. Thanks DePaula I appreciate receiving a damaged car that I will be blamed for the damage on, too bad your stock pick shows the dent in the hood if you look.

Crystal my sales consultant worked magic to get my car fixed she truly looks out for the customer - my car looks great! THANK YOU

Came in ready to leave without a car, but the staff went above and beyond my expectations to help me leave with a great car and a great payment plan. Thanks to Josh, Dave and everyone who assisted me while I was here. The store manager was very welcoming, and I appreciate how understanding he was about my two extremely active kids!

Nicole Ballanger was patient with me and wife late black friday. We did not feel pressured and paid a fair price for our new vehicle and trade in. She gave us space and let us drive the vehicles alone

JT and Vince were extremely helpful! They made sure all my needs were met and got me into the vehicle i wanted at my price range! I couldn't be happier!

Part out of warranty, raised price drastically. Possible bad tires on 6 month used vehicle with supposedly new tires. No assistance from dealership obviously trying to capitalize on out of warranty

Great work. I don't trust any other place . Jay always takes great care of my car and I. People are as o friendly. Genuinely friendly.

Troy and the whole crew in the service department are excellent. They go out of their way to make certain that everything is done correctly and they are very conscientious about cost to the customer.

Drove from 2.5 hours away to complete a new car purchase. I've bought and leased over 20 cars in my lifetime and this was by far the best experience ever. Rob was upfront, wasn't into selling but earning my long term business. Very happy overall and LOVE my new car.

Needed warantee service. They ordered parts, called and set up an appointment at my convenience, and fixed my F150 quickly. Check engine light has been out ever since. Good job.

Had the vehicle I was looking for at a reasonable $.

October 3rd 2016 I have to tell you how impressed I am with the way Crossroads Ford handled the problem I had with the Ford Edge I bought. After just three or four hours after I picked up the new car I noticed two small door dents in my right rear door. I was was not very happy to see this problem. I called Rob Hussey the sales manager about the problem. I thought I might have a problem but to my surprise Rob was concerned about the situation and immediately responded that a person would come in the next day to fix it. He would remove the dents and because there were two small chips in the paint the OWNER would probably take care of the paint damage himself. I was told he has experience in this kind of paint match. He offered me a loaner car because of my forty-five minute distance to the dealer. When my car was returned to me one day later I found the dents were completely gone. The next day I cleaned the door area that was fixed and found that paint work was excellent!! I know quality work when I see it. I have to say a true test of a car dealer is when you have a problem and it is handled the way I was treated. I can not speak highly enough on the great service I received!! A big THANK YOU to everyone that was involved in the repairs, Art Malta N.Y.

If you looking for a no-pressure Salesmans use this company and go to Mike Bollinger he is very polite and educated when it comes time to talking about buying your vehicle . I've been in business for over 35 years and I've driven and purchased my Ford trucks. I own a Ford Fleet of trucks for my own company. Dealing with many Fords since my first 1979 Ford pickup truck . I highly recommend him for your first or any purchase of a vehicle.

Well, we all know that shopping for a vehicle - in my case, a truck - can become very stressful and/or frustrating. However, after "dealing" with two other bad dealers in IL and AL, I was lucky enough to come across Crossroads Ford located in Ravena, NY. Fact is, they had the very awesome truck I'd been searching for. So, I asked for the internet Sales Manager who happens to be Mr. Mike Gollinger and let me tell you that he is one of the very best "few" salesmen that I've ever dealt with! Mike was great right from the first email I sent him inquiring about the truck I wanted. He is very patient and best of all, never pushy. Mike really is an outstanding professional something that in the sales industry is almost impossible to find nowadays. Hats off to the complete staff at Crossroads Ford. Everyone, from the receptionist to the salesmen who took my messages to the owner is great! I strongly recommend buying your next vehicle at this dealer! BTW, I bought my beautiful truck from Florida. I didn't even have to fly over there because I could tell I was in good hands. Mike set up everything for me including transport as I did not want to put so many miles in one shot on my new rig driving from NY. I do wish I met Mike in person though. Maybe next time I buy another truck. Thanks to all at Crossroads Ford!!! Best regards, SB

I was looking for a vehicle online and came across what would have been the perfect vehicle for me and so I contacted Morris. They got right back to me and informed me the vehicle had just sold. They were very responsive and helpful even though I was not able to purchase a vehicle from them. They have even offered to try to find a vehicle that would fit the description I am looking for.

Very pleased with the services provided and the time the service was done. Very good customer service.

in & out quickly for 5000 mile check.great service.

Adam Rodick and the rest of the Morris Ford staff made buying this certified pre-owned Escape an absolute dream! Taking the car home and through my first few 45 minute commutes made me fall in love with the driveability and comfort of the car. Thanks so much!

I saw a car I liked and the people at Morris Ford were able to make it happen for me. They gave me a good deal on my trade and a good price for the vehicle I wanted. Thanks.

Our sales person Zach was helpful and never pushy and as always the owner Jim was friendly and helped made our transition to a new vehicle painless. This is the 4th vehicle I have bought through this dealership and I would not go anywhere else.