Sean was excellent in taking care of my needs in an emergency situation. Going so far as to provide transportation to my home after the deal was made, which was an additional hour for him. Matt was very quick with the paperwork as well.
Due to an unfortunate circumstance I needed a car in a hurry. Bob searched the used cars available to find a vehicle in my price range, that I actually liked! He rushed through the paperwork so we could get the information to my insurance company before they closed for the Thanksgiving weekend. I truly appreciate his efforts to ensure I wasn't carless for the holiday weekend! PS: I love the real Xmas trees in the showroom!
Every call was responded to and on a personal level, Customer Service from all was top notch. Sales associate Lynda was very totally involved in my satisfaction and was very personal and was willing to go the extra mile to ensure my satisfaction. Very trustworthy service.
I have brought my father's care in to Franklin Ford twice for safety recall repairs. I felt like I was treated like a person who just purchased a brand new car. The people in the service department are genyine,happy to help customers and you can tell it is a place they are proud to work there. Thank you I will share my experience with people to let them know of the class act Franklin Ford is!
This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.
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