I walked in after looking through several trucks over the past few months. I was greeted at the door by a nice salesman. Cody who let me take the time to look over the vehicle I had in mind. Most places I have visited over the past few months you could feel the rush or pressure like they didn't want you to take the time to pick your vehicle they just wanted to get you to sign anything. Not the case with Cody and Carolina Auto great place to look great people and even took the time to help me work out some things to make me more happy with my purchase. Cody and Jeff worked very hard to get me what I wanted.
Eddie Johnson was great, they even fixed my radio that was out of warranty. Sue McCloskey. I would highly recommend them to a friend. Eddie Johnson called and followed up after the sale at least twice to see if everything was ok. I have never had a car dealer do that.
i was referred to this dealer by a patient who purchased an automobile of same make and model as I was looking for. I found several jeeps online and realized this dealer only sold vehicles in superb condition....meaning there wasn't a car on the lot that looked like it couldn't sell. I phoned them and got Stan Miller on the line. He got the Jeep I was looking for to be shipped over from another store location to save me the trip. We scheduled a time to see vehicle, and the rest is history. I had spent the previous month shopping around at car dealerships and quite frankly, it is my least favorite thing to do. These guys at Carolina Auto Direct are professional and efficient and I would recommend them for anyone seeking to buy a used car. If they don't have the car you want, they can find it for you. I also worked with Manager James Stems who was fantastic as well! Overall A+ experience.
Service Manager, Chett Boschele, from my initial call to the time arrived was cordial, patient with answering my questions and very informative. The shuttle driver (I'm sorry I can't remember his name) was friendly and fun to converse with during my ride to and from work! Thank you for a wonderful first time experience. I will definitely utilize your services in the future as needed.
I went in there with the goal of buying the charger that I have literally been reviewing for the past three weeks. Mark in Sales did a great job helping me with that. James the Finance manager also was great, very friendly and professional. Michael with management had great customer service and helped me as well. Kaleb and Austin were just nice and courteous salesmen in general. Very polite and just really cool, made me feel comfortable being there. I'm very big on customer service and they did an awesome job. By the end of this experience, I drove out in my brand new 2018 Dodge Charger that I walked in and said I wasn't leaving without. Oh and to add, I definitely did my price searching on 2018 chargers all around the Carolinas north and south and it had one of the lowest prices with the color and model I wanted! I recommend this dealership out of all of them, and I don't even reside in the Gastonia area. They have a huge variety so your choices are endless. If you want GREAT customer service along with a team of Professionals I suggest this dealership 100%. You guys did an awesome job, Thank you again!
Took my car in for an inspection. Got a free alignment check. Was in and out quickly. My service rep Tommy was great. Kept me informed. Even the service manager Mr. Jenkins met me before I left to ask about my visit. Great Experience
Came in to buy a car. Worked with Tristan and Mike.. seriously nice guys! Made the buying process enjoyable and fun! Then we left and realized hours later we left our garage door opener in our trade in. I emailed Mike to let him know I would swing by .. within minutes he replied that he had it and to drop in when I could. When I finally made it in neither Mike nor Tristan were there but another staff member knew exactly where it was etc. Talk about communication!! Great service and great guys! Oh and we love our new car!
Very professional and trustworthy. Environment was clean. Mike went out of his way to buffer out a scratch on the car before I came to buy. Worked with me and my dad to figure out the money/banking situation on a Saturday. VERY helpful!!!!
by John W Funchess from 701 Short Spoon Circle Rocky Mount NC 27804
August 1, 2018
They were very polite and courteous and funny at times . Also very understanding and sensitive to our needs as buyers. I love the atmosphere. Very first experience with this consignment dealership. Indeed awesome and the savings was great.
I found my car online, and started the financing process before I even set foot on the lot. Once I arrived, the car was waiting for a test drive. The staff worked as team to get all of my paperwork ready and out the door as quick as possible. Thanks guys!!
I got hassled everywhere I went, Came to carlotz and dealt with Mike he was very pleasant willing to work with me he wasn't rushing or overcrowding my decision to get a car. I am happy that I came and got a great deal and leaving with a new suv!!!!!!
My salesman Logan was the best ! he is extremely knowledgeable, he understood what i was looking for ! he answered all my questions with precision and ultimately got my new Jetta ! i would recommend him and this dealership to anyone !
Richard Albino was incredibly easy to talk to, and explained things (more than once!) to make sure I completely understood the process and so that he understood exactly what I was looking for. I have a disability and so I was so very worried that going in by myself, I would be confused. I was so anxious walking into the dealership, and Richard put me right as ease and made this car leasing process seamless. I would recommend him to anyone looking to buy or lease a car!
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