Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Great buying experience and excellent customer sev
by Phil M from Indiana
September 17, 2018
Worked with Ed and purchased an expensive car sports car. I was unable to come out to Vallejo to view it, but had faith and trust in Ed. He arranged a video and photos, and again, placed my faith in Ed.
Deal turned out great for me, car was delivered and all worked out to my satisfaction. I would not hesitate to work with Ed or AutoLinx -Vallejo again to but another classic car
We are new parents, with an eight-month-old baby, looking for a reliable car. Our experience at Diamond Auto Sales has been exceptional. Julian Jones showed us around the lot and was incredibly friendly and knowledgeable. When we came upon on a 2004 Mercedes Benz E320 Wagon, it was in the midst of getting the suspension repaired. We were impressed by the low-mileage and spotless interior. The price was just above blue book, but it was in beautiful condition. We had auto financing set up with our credit union. Julian jumped through all the hoops the bank required and worked patiently with us throughout the process. The truly exceptional part of the experience was when the airmatic suspension system was showing signs of a leak. Diamond Auto Sales replaced the entire suspension system. We also had a list of small repairs that had been recommended by another local repair shop. And while the mechanic at Diamond was fixing the suspension system they also took the time to take care of a few of these small adjustments (just because we had asked) and at no cost to us! We were overjoyed and so grateful. Julian took pride in making sure that we were truly happy with the vehicle. We really appreciated the integrity, responsiveness, personal care and attention we received at Diamond. Thanks, Julian!
Great dealership to purchase a vehicle from! Everyone from the sales staff to the finance department was professional and created a non stressful car buying experience. I would highly recommend this dealership and will be definitely going back there when I am in the market for another vehicle in the future.
They were great to deal with able to buy the car within 5 TXT messages and they were on there way to deliver the car within 2 hours and a I live an hour and a half from the dealership. Great buying experience.
Already recommended to a neighbor who also bought a car from the Hanlee's.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Fast car inspection and replacement of the battery
by PhilDC from San Francisco, CA
December 1, 2018
My battery failed after owning my KIA for two years, a month and a few days. My car was towed to Hilltop Ford/KIA under warranty and the problem identified: battery was replaced at cost of $154.40. I had thought something more serious was the case. Mr. Danny Roque, Service Manager, was very concerned, attentive and helpful in my obtaining a refund on additional towing charges, due to the fact that Oakland KIA, the nearest KIA dealer to San Francisco, could not store and inspect my car for eight (8) days after I contacted them. Hilltop KIA was able to inspect the car, replace the battery, wash my car and transport me to and from a BART station, all within thirty hours after I first contacted them by telephone. I greatly appreciate his assistance and the good service I received.
So far they have been great, they are in the process of finding us the perfect car, will keep posting through the process.
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