Made offer over internet. Put down small deposit. Would purchase pending test drive. Was done in less than an hour.(counting test drive). Joe was the salesman I worked with. Very conscientious.
by Momof5 from Belleville,IL
December 18, 2018
I believe this car, if taken care of properly and purchased from a reliable source would be a fantastic SUV for any family. If buying used definitely have it checked by a trusted mechanic before forking over the money.
Happy with the efforts of everyone involved in my deal.
by Denali from DealerRater.com
December 5, 2018
Adam, Gregg, Ryan and the rest of the team at Star really put in time and effort to make me happy in the truck I wanted, with a rate, payment, and ext warranty that I expected. This is my 5th vehicle from Star, and I will continue to deal there, as well as send my friends.
Worst costumer support
by Dctt101 from Plain City, Ohio
January 8, 2019
This is a nice truck except for a few problems 1. The paint is cheap and scratches fairly easily for the price of the truck. 2. No rear heat or a/c in crew cab 3. The worst costumer service ever. (Let me explain) I took my truck to two different dealerships for the same problem multiple times for the drivers assist warning. They replaced the sensors under the seat at least twice and now saying they need to be replaced again @ $658. I keep asking why the problem is always intermittent with no answer. I suggested they check for a short, but was looked at like I was stupid I am over my warranty by a little over 600 miles and GM says they won't help me. You be the judges
Dave went above and beyond to make sure the entire buying process went as smooth as possible. He worked hard to make sure we got the very best deal, the very best service and the very best over experience we could have hoped for. He strives to put the customer first, recognizing the hard-working individuals and families behind these purchases and helps you save as much money as possible without sacrificing EXCELLENT customer service! Rob Eddinger was a pleasure to finalize the process with and made the overall experience the best I've encountered thus far. Wouldn't want to deal with anyone else, these two were the best!
Annoying noise from plastic rear bumper on highway
by Retirement Purchaser from Memphis, Tn
November 7, 2018
Wish more attention was given to comfort of cooling and heating rear passenger seating. No rear vents in back at all. This was overlooked during my purchased but became very apparent when I was a back set rider during a hot summer day being transported home from surgery.
I wanted to update my truck so I reached out to Adam. I contacted him over Thanksgiving while he was off, but he still got back to me right away! I was extremely impressed with the fast and courteous service and will definitely go back to him next time I need anything!
Love the GMC brand
by James VanRaden from Moorhead, MN
December 26, 2018
I’ve had the vehicle for a short while. Thus far it’s smooth sailing except for the Driver’s side seat warmer.
We’ll see how much of pain in the patootskie it is to get it rectified but overall I’m happy with the vehicle.
I’ve received a lot of compliments on it and am proud of the image it portrays for my General Contracting company.
I???ve bought 7 cars from this dealer and never had any issues. Would keep on buying in the future. Great experience and would recommend Adam and Ryan to anyone that wanted to buy a car from Star. I give it Five stars.
At age 55 my first ever new vehicle
by Denny the old grump from Brazil, IN
October 25, 2018
I've had midsize SUV's before and I like the larger door size, cargo space, and so forth. So the Terrain seemed to be a logical model to test, and I was impressed with the test drive and bought it. After a year I've been pretty happy with it but a couple of things stand out. The back seat does not fold flat to increase cargo space and this seems to be kind of ridiculous and to spoil the whole idea. And recently I had to have the fuel pump replaced under warranty, because of using E85 fuel, which the service manager told me is not good for the fuel systems despite this being a flex-fuel vehicle. The other thing is that while I was happy with the 4-cylinder engine at first, I now wish I'd opted for the V6 as the car is kind of out of its element in highway driving. Don't get me wrong, it will get you there, but my foot is on the floor a lot more often than I'd prefer. If I trade this one off in the next few years I'll definitely opt for the V6. Overall I am very pleased with it.
Thank you Greg and everyone for the perfect buying. Experience! Couldn???t be happier and you guys are awesome. Would certainly recommend you to everyone I know.
by Choppers101 from FLORIDA
November 1, 2018
Overall I really like it and enjoy it but the little things annoy me terribly. Re: cracks in dash and rear door window motors and a/c relay, when they know something is bad and put it in anyway. I think of the challenger space craft??
Best customer service ever. Everyone was so helpful,especially Adam. Drove my brand new car home in one of our worst snow storms. Never slid once. Had no problem passing cars that were stuck and going uphill. AWD is great!!!
A very comfortable, quiet ride.
by GregO27 from Sussex,WI
December 26, 2018
Very nice truck. Comfortable, quiet, and very good gas mileage for a V8 engine. Have not had any service problems since owning, which is 34000 miles.
The absolute best car buying experience in my sixty eight years of life. I was treated in a wonderful manner and they took great care of me I would recommend this place to anyone. I called them yesterday and when I got there I was greeted by name and everything was ready to go.
by Car buff from Ft. Myers, Fl
December 9, 2018
One owner - non smoking - 22 inch wheels. 3rd row seating. Beautiful color. Soft leather. Great ride. Navigation is up to date. Envy of the road.
11/18, After many visits to other dealerships, I finally found a Bill Vince's "internet preowned SUV" my visit there was welcomed by Domenick Cirianni , he turned out to be the " BEST of salesmen" in my pursuit of a purchase. My purchase turned out to be a very smooth experience. I can only hope that all car salespersons will one day follow his lead. Vic
Best Pickup I Think in its Class five star rating!
by GMC Lover from Washington DC
December 25, 2018
This Pickup drives Wonderful I Truly recommend this vehicle to anyone interested in buying a Pickup truck, good on gas suspension is sound good power! Plus Great Look, The people at Capital Auto was very Professional!!!
Anthony was an awesome help in obtaining our new Jeep! He was easy to work with, friendly, not a typical salesman! He was able to get us to where we wanted to be with payments and we appreciate his efforts! Love our new Jeep Cherokee!
Does anyone really read this? Lol
by Lovnicandjoe from Buffalo, NY
December 22, 2018
I originally had a 2015 terrain which was AWD and loved it. After leasing my current 2017 Terrain - which is FWD -I feel the car is tailored for a man. The finger holds on the steering wheel, for example, are sized for a man - my hand just doesn’t grip properly. My next vehicle I would like to find something that rides a little less like a “truck” and the Bluetooth has never worked properly which was used by Gavin as a selling point.
Great all around service and people. Facility is very nice, Advisor was very good and the service was completed in a timely manner.
Two week review
by SC_Trucker from Fountain Inn, SC
January 6, 2019
I have only owned my 2016 GMC Terrain Denali v6 for two weeks now but I absolutely love it! It has a comfortable ride and plenty of room for 4 adults. It can hold 5 people, but to get three in the back I'd think they would have to be slimmer adults, or kids, to sit comfortably. The middle console is really deep, up to your elbow deep. I'm tall and with the seat back you have to reach for the door controls. I'm constantly letting down the back window by mistake when I'm trying to let down the driver side window. The remote start and heated seats are wonderful on cold days! There is a slight vibration when turning the wheel from park. I took it to a dealership where they told me this is a known issue with the V6 Terrain (the 4 cylinder doesn't have this issue apparently). Other than that, so far so good! It has back up camera, blind spot monitoring, lane departure warning, collision warning with brake assist and other safety features. My other vehicle is almost 15 years old so it's taking me a while to get used to all this new technology!
Friendly and courteous staff. They took their time to explain the process and went above and beyond to meet our needs in buying a vehicle.
Very comfortable but MPG is terrible.
by DMJ60 from Endicott, NY
January 1, 2019
Very comfortable. Many usb, 12v receptacles. Very large storage space. Nice being a bit higher than other vehicles. Rear window tint is great for night driving. But only 14.0 MPG.. Mileage is way worse than expected.
Great service; taken on time; introduced to the person servicing my Jeep. Have been a customer of Kelly Jeep since 1997! I do miss Don Pryor on the Sales side. He is the person that kept us coming back. Wish him well in retirement.
by Michele from Sandy Creek NY
November 19, 2018
This vehicle exceeds all my needs and wants. Has more standard "extras" on it than expected. Roomy for family vehicle. Rides very smoothly and handles great. Excellent power and acceleration.
I recently purchased a truck at Kelly Dodge/Jeep. Their sales staff were very knowledgeable, helpful and please take to do business with. The price of the truck I purchased was on the low end of the Kelly Blue book price while the trade in allowance they gave me was on the high end of the spectrum. I particularly like the low pressure approach of the sales staff and friendly atmosphere. Thanks Mike!
The 4 cylinder is a low maintenance SUV
by Serginho from Killeen
December 31, 2018
The past 4 years with this vehicle have been reliable. I've been able to save gas while having the space to move around with family or to other cities, the interface is simple and straight forward, so knowing when a oil change is coming to maintain the vehicle to good performance helped me a lot.
The power steering is electronic so there is no need to check for fluids there, the wheel is always soft and easy to drive.
Nick made buying a car at a dealership super easy and less stressful. He was consistent and was very knowledgeable. I would reccomend buying a vehicle at this dealership
Most reliable truck
by Abumalack from Tigard
October 31, 2017
Best truck ever, will buy another one if I can afford it. Gmc 3500 hd with long bed .
Everything a man need
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