I was pleasantly surprised over my experience buying a used car. Theses folks made it painless. No pressure selling! Thank you Todd, Gabriel & George. I will recommend you to my friends.
Will only ever own Honda CR-V
by lexspe from New York
January 2, 2019
So reliable, so comfortable. I briefly switched from a CR-V to a Chevy Equinox and IMMEDIATELY traded it in for another CR-V. This car looks great, drives well, and makes me feel safe and comfortable on the road. No issues. Before the 2013 I drove a 1997 CR-V for well over 15 years. Very trustworthy, low maintenance vehicles.
This vehicle is a great SUV, good on performance, liability vehicle and great gas mileage. I can’t complain at all about this car. I been going to multiple dealerships & to be honest with you guys, It’ll not be easy for me to try another dealership anymore.
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
by Jojo from MA
December 23, 2018
A classy car with power leather seats, marble looking dashboard with a Navigation system unbelievable reliable!! Smooth ride and you need to double check your speed bec of the smooth ride.
Russell and Smith has given me great customer service since the first day I walked in looking at cars two years ago. They take care of their customers who are just walking in or who have made an appointment and the wait time is always reasonable. Beat dealership in Houston
Comfortable and easy to drive
by spatinskas from Manchester, NH
November 27, 2018
I purchased this car used, and have had a great experience with it. Going from a small beetle to an SUV was an easier transition than I had thought.
Adan was very polite knowledgeable and professional He made the experience very nice Had a appointment and it ran very smoothly A very nice and polite atmosphere
An amazing vehicle
by Richard Tracy from Detroit, MI
January 14, 2019
We were shocked by the economy we got from this Honda CR V LX. We were getting nearly 34 miles to the gallon. And the car tracked really well in the snow and rain. GREAT engineering job! Really like this car!!!
I was there during my lunch for some repairs to get done. I was supposed to get a rental car and it took me almost 2 hrs to get one. I was very very upset, but thanks to the sales manager Ammar Sheikh that saw my frustration on my face, he was the only one that seems to be concerned about my issue. I try to talk to the service manager, but he said that he was too busy to talk to me. That was very rude of him to say that, when I know that he was not busy at all. I just wanted to say that you should have more friendly staff like Ammar Sheikh working there in your company. Also, Mr. Rene was very nice to me.
Most Reliable Car I’ve Ever Owned
by Betty Wells from Silver Spring, MD
January 12, 2019
This car met all my needs and more. The new technology and comfort and reliability is unsurpassed in my opinion. And it’s beautiful and fun to drive!
by Satisfied lady new to Honda brand from DealerRater.com
November 29, 2018
Service was wonderful and quick and I was kept informed of all that was done. Darnell quickly took care of everything I requested to be done, checked for all additional needed maintenance and notified me of the cost. Very happy with his assistance and the dealership
I love my Honda CRV
by Tracylb50 from altoona
January 12, 2019
This car is amazing, very comfortable with all the features we were looking for!! And the price was just right.. Thank you Altoona Honda I will not be going anywhere else to buy my vehicles from now on.
I talk to one of your Sales Manager who was quite helpful in discussing couple of Toyota Corolla in your show room of 2017, however, I have postponed for a month to purchase and will definitely contact if I am ready to purchase.
Thoughts on a nice 2012 Honda CRV
by Alex N. from Chandler, Arizona
January 14, 2019
If kept in like-new condition, you simply can't beat it for an economical option. The comfort and convenience, for the price, is outstanding not to mention the resale value!
Although the whole process took 8 hours to finish but eventually calvin and the whole spring branch Honda staff got it done. Calvin was very patient from the beginning till the end. I felt like calvin was never looks discouraged although the process had a lots of up and down moments. God bless Spring Branch Honda.
Keeps on Humming Like New After 165,000 Miles
by Your Servant from Las Cruces, NM
December 19, 2018
This was the last year of what I call good CR-V design before it got hit with the ugly stick. It has been amazingly dependable, experiencing only an air conditioner failure and a driver's -side power window failure. No oil drips and no oil usage between 5,000-mile changes. Brakes have held up great. My only complaint over the years has been the driving range; after about 275 miles, you'd better start looking for a gas station.
I had a very wonderful experience with spring branch Honda and Calvin Tran. Very professional and straight forward with the whole buying process. Calvin's took the time with the process and was very patient with us and very knowledge about the cars.
by Steve from Media, PA
December 20, 2018
This is a good car for a small family in the suburbs. Its not too big but has enough room to carry things. Good gas milage, good on interior space too.
Well, I didn't know what to buy when I came in but gladly I meant Calvin, he was a wonderful salesperson which make my overall buying experience fun and easy. He took the time to over all the models and trim level, and answer all my of questions in a nicely manner. At first I was hesitate to come to spring branch Honda after reading the reviews online, but I took a chance on them, surely it definitely the best decision i have make this year.
My First Honda
by Skipper from Toronto, ON
December 17, 2018
I drove mostly Dodge Caravans until kids grew up and at which point I wanted a change. Now, I get that the CR-V is more of an SUV than minivan, but couldn't help noticing some trade-offs.
There is less leg room that I expected and I don't find it as easy to jump in and out, despite the telescoping wheel. The seat feels a little snug and not very comfortable, although this may be the EXL's leather making it a firm comfort level.
The city fuel economy is most disappointing, I can't seem to be able to get more than 17.5mpg despite all my efforts. The mileage greatly improves on highway though at 33mpg.
I also can't get used to the road noise and bumpy ride. You feel every bump in the road and listening to music on the highway or speaking to someone sitting at the back becomes a challenge that I never had before.
The rear view is also limited and the small backup screen doesn't help much on a rainy night. I almost bumped into my son's car relying on it.
I will try a different car next time, although the CR-V looks cute and appears very reliable, two months into owning it.
We worked with Ty Stanfield on the purchase of a Lexus. He was great, very helpful and knowledgeable. This is our first experience buying a Lexus, and it went great! This may be the first of many we drive! Thanks, Ty!
Its a Honda
by Double B from Rhinelander Wi
January 14, 2019
Absolutely one of the best choices to own living in snow country. All wheel drive and it travels very well on trips. Plenty of room and one of the most comfortable cars we have ever owned. Rated one of the top ten cars to reach 250000 miles.
Staff at Lexus made it so easy and exciting when it came to purchasing my car! Steve was so helpful, knowledgeable and patient. We appreciate all the help!
by MKG from Baltimore, md
December 13, 2018
Maybe I got a lemon, but if you look on Honda CR-V forums you will see others with the same multiple issues that I encountered all within the years I owned the SUV. Here's the list of everything I encountered, this is not in the order the issues happened.
-Fautly Tpms light always going on.
-Grinding noise for 2-3 when starting it in the cold sounded like it had no oil (VTC problem).
-Multiple types of annoying Vibrations while at idle and driving around 20-30mph and sometimes at 50 mph.
- A harmonic hum/wine coming from up front between 40-55 mph would sometimes be heard over the radio.
-Rotors needing to turned or replace every 20,000 miles sometimes less.
- Vehicle seemed to never stay aligned
-Rims leaked from the inside out
-Lug Nuts seemed to not fit right at times.
-Head lights were never bright enough.
-Compass always needed to be recalubated
-Vehicle had a miss or hesitation at times that always needed the computer to be flashed or updated.
There was some more things but I don't want to bore you with them. Honda used to be very dependable but with all this going on I couldn't see owning it when it was going to be out of warranty. Honda has slipped up the past few years, to me it's just another car manufacturer nothing special anymore, very overrated and over priced. I replaced this problematic 2014 CRV with a 2019 Buick Encore which has been a wonderful delight and very underrated by multiple review places. So it you considering a 2012-2014 you better research and make sure you don't go though all the problems I had. Not highly recommend if you don't want to see the service department on a regular basis.
Smooth and easy, love the text messages when job is complete
Most reliable car I've owned
by Cathy from Lockport
January 7, 2019
This car has met all my needs, especially the driver's seat being comfortable. I have severe back problems and getting something that was comfortable for me was a priority. You do have to get power seats, though, to achieve that. Manual seats in the CR-V were not good for me. So far, it has been a nice driving vehicle and heats up great in the winter.
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