Super to deal with! I shopped for a car for my sister. I've never personally dealt with a car salesman before, and I was wary of being taken advantage of, and thought it would be difficult to get a good deal. Nothing could be further from the truth! Not only was I treated more than fairly and respectfully, I absolutely know we got a great deal! I will certainly think of them first for my next purchase, even though we live hours away. I have seen and been closely connected to others who were taken advantage of at other dealerships, and boy, a dealership I can trust is more than worth the trip!
Saved Me In An Accident
by NiVoo from Berkeley
December 27, 2018
I am so grateful for this car. I met an accident today and luckily I did not get super injured. I was hit from the back and the seatbelt kept me in position. The other car behind me got totally smashed but my car was only damaged in the back. If it wasn't for a strong car like this I wouldn't be alive today.
I just purchased a Honda HRV from McGrath. The customer service was awesome!! Darek Smorczewski Is the man to contact. He’ll make it a comfortable purchasing experience! In addition, all the McGrath team very nice and eager to help you. Thank you!
Best Car I’ve ever owned
by Meaghan SC from Charleston, SC
December 6, 2018
This car is awesome and drives really smooth. It’s carrying capacity is great and completely meets my lifestyle needs and desires. I constantly get compliments about the look and design of my car.
Sujit Shah was very nice and personable. We bought a used Avalon that we are pleased with. We don’t buy cars often but I would consider them for my next car.
Brake failure almost got me killed!
by Eileen from Boynton Beach, Florida
January 10, 2019
Controls difficult to access. Very poor visibility. Great gas mileage and then the brakes failed and I was almost killed. Stay away from this model Honda which is usually reliable.
I also had issues with their service department.
This guy Mike Malak helped us. Easy going. We will be back. Waiting for the 0.9% fiancing on our model. Cannot wait to drive new Honda
Perfect size for me
by Nts from Birmingham
December 3, 2018
I love it! Plenty of room inside but not too big outside. Good dashboard layout. Comfortable ride and heated seats. Fits my needs perfectly. Great choice between the Fit and the CRV, both of which I have owned.
One of the best experiences we had buying a car. We went in just to take a look at a used SUV. It was listed as the second best price with the 3rd lowest miles around. Thought it was too good to be true.
We stopped at the dealership and went straight to look at it. Very good shape for the year. Went in to ask to take it for a test drive and was approached by a Salesman Alec Polivka. Great young man, easy to talk to and polite. Gathered our information, pulled the car around, and went along with us for the drive. After getting back, we started the 'dreaded' process of negotiating a price. Not the bad experience you hear horror stories about. This is where we were introduced to the Sales Manager.
Brent Reeves came and asked what he could do for us. He wanted to close the sale. We had a little give and take, but came to a price that was where I wanted to be at for the total price. Again very polite, easy to deal with, and quick with any answers to our questions. Now I have to say at this point is where I started to get nervous. I have read other reviews that the finance department was not up to rest of the standards of sales department.
This is where George Othon came to get us to give us the low down on the final price and payments. Accurate, efficient, easy going, and funny. We didn't want any extra warranties of protection added to the costs of the purchase. I was relived when we did not get the hard sell on trying to get the add-ons at the end of the sale. Payment was less than what we were quoted before on the sales floor. This was a pleasant surprise, usually it goes the other way at dealerships and try to squeeze every last cent out of the deal.
The only odd part was the layout of the inside of the showroom. This is so low on the list I didn't even want to mention it. I don't believe everything in the review should be positive, but I needed to stretch to put in something that I didn't like. I may or may not receive the best deal around. It felt like I did and it was in our budget. Our last car was purchased at the Elgin McGrath location. That was a average experience where this was a great experience.
Love my new car
by ikaylor from alger ohio
November 29, 2018
The HRV is everything I was looking for..the added feature of the sunroof made my day..I'm 53 years old and this is my 1st car purchase, I've always relied on my husband to be with me and secure financing. However this time I did it on my own.
The service department is simply the best, the service Manager Ben, Joe service advisor and the rest of the staff are profeesional with years of experience. Wouldn't go any where else more matter which vehicle I would have serviced
most miles per galon
by vivi from wanaque, NJ
December 27, 2018
It is a good size vehicle for small person- since the driver sit is small- not comfortable if driving more than 25 miles per day. It is not smooth when driving.
Salesman Mike Houston was very nice, personable, knowledgeable and patient. We first went to just test drive and he was very helpful and not pushy, and did not apply any pressure. When we returned to purchase, it was a very pleasant experience. They worked well with us to get a deal made without the constant back and forth to get where we needed to be price wise. The process of paperwork went rather quickly and smoothly. The business manager going through all the paper work explained everything well. He was sure to explain the offers and warranties in detail so we understood but was not overly pushy to purchase them. I???ve had buyers concern before with purchasing a car, but this time I was nothing but super excited and confident in my purchase.
The most comfortable car I have ever owned
by Deb from Poughkeepsie, NY
November 28, 2018
Having bad knees I had to have a car that was easy for me to get in and out of. I test drove and tried to get in and out of over 50 cars before I bought my HR-V. It is perfect and truly the most comfortable car I have ever owned.
Excellent all around
Fantastic buying experience
Salesman Gary Cotshott was extremely good and listened to what I had to say
I purchased 8 cars from Brilliance Honda and I will keep purchasing and referring to my friends
We really enjoy this vehicle immensely.
by Charles from Staunton Virginia
November 28, 2018
This suv meets all of our expectations and then some. Roomy, stylish, economic, and extremely practical. Fits in the garage perfectly. It handles well on turns and feels very safe. Love the two tone aluminum wheels with the green paint. Oh did I mention SiriusXM radio! Very cool!!
by Shirley Coen from Lake in the Hills, I'll.
November 27, 2018
5 star rating. Very satisfied . Eva very knowledgeable made my buying experience great.
by past honda fan from aloha, oregon
November 19, 2018
Purchased HR-V EX. Engine lacks enough power combined with the CVT transmission. It lugs when going up any kind of hill. You can see the gas mileage fall rapidly as a result. The lack of storage behind back set is small. Honda needs to add 6 inches to length and two inches to wheel base for a better ride. Gas mileage should be 30-35 instead of 26-29. The dash has to much lights and distracts. Honda needs to revamp this car for the 2020 year.
11 years ago I purchased a BMW from Anderson. It was a very pleasant experience. That brought me back for round 2 and I bought a Mazda CX-5 Grand Touring, which they had to bring in from a dealer in WI so I could get the color I wanted. I got a solid deal, and the service I received and always have received is what brought me back again. I highly recommend Anderson BMW, Mazda and Volkswagen.
It was nice to meet with Steve who has a lot of knowledge about the vehicle and also his experience let us know more about the car. So glad that you have such a wonderful people working in the dealer. It is. Nice experience
Best car i have ever owned!
by LEELEE15 from Layton, Utah
January 5, 2019
This car has everything from AWD to navigation! It has lane assist and not to mention 3 differently angled back up cameras! I've never drove a car that handles so well in the snow. I would recommend this car to anybody. It had great leg room in the back (trust me i checked, i have very long legs) and they fold flat if you need the extra space. I dont have a single bad thing to say about this car. Honda's are amazing cars!
My family & I had a great overall experience at MotorWerks INFINITY in Barrington. My salesman Steve Mink was phenomenal & great w kids. He and Ali Nauraiz in finance expedited the sale quickly so my family could get in and out in a timely manor. Shop MotorWerks INFINITY and ask for Steve. Not only will you get a great deal but a great vehicle & buying experience too!!!!
by Quesada's Limo from Saint Francis, WI
January 10, 2019
Impressive exterior and interior vehicle. Gas saving. Cameras actually help rear parking. Seats customize as I prefer. Running day lights great. Rear window wiper helpful. Interior air adjusts very well. Leasing now. Purchase is probable. Safety features get five stars.
Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
Best Value Compact SUV For the Money
by Allie from Ann Arbor, MI
December 17, 2018
This vehicle was priced fairly compared to other SUV's. Although compact, it has plenty of space. The seats will fold down giving even more trunk space.
Born and raised in the great Chicagoland area but haven???t lived there since 1985. Motor Werks has always been a leader in the luxury car market there for as long as I remember. When I found the vehicle online I was searching for at Motor Werks in Barrington I was put in contact with Sales Specialist Mark Smith. Was I concerned about purchasing a vehicle site unseen? Not at all! Working through the process with Mark Smith was seamless and transparent. From Mark to Rashard in Finance I was treated with honesty, respect and like family. I flew in to O???Hara Airport and took the Metra train to Barrington station where I was met with a Motor Works representative. The vehicle was just as stated, immaculately prepped with a full tank. Took it for a test ride and was very happy. Paperwork was a breeze, took delivery and was on the road and home to Minneapolis for dinner that evening. Mark Smith followed up with a phone call the following day to insure my trip went well. He again contacted me a month later to make sure I was satisfied and if there was anything else he could he???ll with. I highly recommend Motor Werks in Barrington, IL. And of course, ask for Mark Smith.
I wish I never leased this car!
by Supernova from Lebanon, NJ
December 28, 2018
I had a 2015 Civic and needed something with more interior space, so I thought the HR-V would be the answer. The seats in this car are the most uncomfortable seats I have ever sat in. There is no lumbar adjustment and the lumbar is far too pronounced to sit against without causing pain. I contacted my dealer and Honda customer service and have gotten no assistance from either. I caution anyone not to purchase this car! Do yourself a favor and get a Civic.
We went to several Honda dealerships before we found the car we wanted and were so happy that we found it here. Everything about this dealership is first rate. Their cars are great. Out salesperson, Carlos, was up front, honest and truly helpful. He showed us things about used cars that we did not know. I have been buying cars for 43 years and I am sure I am going to give Carlos the first shot at the next one I buy. But, it is not just the Salesperson that impressed me. The whole team was very professional, friendly and helpful. Best car buying experience I have had.
by Karen Cambo from Memphis
October 23, 2018
This car has been totally reliable, has great mileage, 30 mpg on highway. Handles well and turning radius makes it very navigable in parking lots. First time I've had heated seats, which are a dream. Only feature I wanted but wasn't available was Sirius radio.
Bought new 2018 last week at McGrath. Alec was my salesman worked with Nate as well. Very happy with end result. Treated fairly for my trade in too. Very pleasant experience from start to finish. Professional, friendly, upfront and honest.
great fuel mileage, handles very good
by jjtwo from Jeff. City, Tn.
August 29, 2018
We decided to downsize 1 car. Test drove a few different cars. The Honda HRV has more interior room and a lot of cargo space compared to the others. We are getting better fuel mileage than the other we drove, performs very good hills and for a smaller car rides and handles great.
Went in to test drive the MDX. Carlos was great to work with! He was pleasant and listened to what I found wrong with the car. The tires they'd installed we're the wrong size for the vehicle and he eventually got London and TJ involved. TJ said he would install the correct size of brand new Firestone Destination LE2 tires as well as repair the rear cupholder. At that point, London and I hashed out the final trade-in value and I decided to buy.
I did have to wait quite a long time to see the Finance lady. While I waited Carlos found a phone charger cord for me and provided a bottle of water. The finance lady (don't recall her name) seemed a bit unsure of the paperwork and it took extra long.
The gentleman who is above the finance person noted earlier provided me a slightly better loan rate which was appreciated.
Thanks to Carlos and London!¿
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