Super to deal with! I shopped for a car for my sister. I've never personally dealt with a car salesman before, and I was wary of being taken advantage of, and thought it would be difficult to get a good deal. Nothing could be further from the truth! Not only was I treated more than fairly and respectfully, I absolutely know we got a great deal! I will certainly think of them first for my next purchase, even though we live hours away. I have seen and been closely connected to others who were taken advantage of at other dealerships, and boy, a dealership I can trust is more than worth the trip!
I've bought two cars from this dealership, have shopped a third car there, and have used their service department for 7 years. They're extremely helpful in every way. The sales reps are very knowledgable and helpful, the sales manager makes negotiation painless, and the service department does quality work.
I just purchased a Honda HRV from McGrath. The customer service was awesome!! Darek Smorczewski Is the man to contact. He’ll make it a comfortable purchasing experience! In addition, all the McGrath team very nice and eager to help you. Thank you!
One of the best experiences we had buying a car. We went in just to take a look at a used SUV. It was listed as the second best price with the 3rd lowest miles around. Thought it was too good to be true.
We stopped at the dealership and went straight to look at it. Very good shape for the year. Went in to ask to take it for a test drive and was approached by a Salesman Alec Polivka. Great young man, easy to talk to and polite. Gathered our information, pulled the car around, and went along with us for the drive. After getting back, we started the 'dreaded' process of negotiating a price. Not the bad experience you hear horror stories about. This is where we were introduced to the Sales Manager.
Brent Reeves came and asked what he could do for us. He wanted to close the sale. We had a little give and take, but came to a price that was where I wanted to be at for the total price. Again very polite, easy to deal with, and quick with any answers to our questions. Now I have to say at this point is where I started to get nervous. I have read other reviews that the finance department was not up to rest of the standards of sales department.
This is where George Othon came to get us to give us the low down on the final price and payments. Accurate, efficient, easy going, and funny. We didn't want any extra warranties of protection added to the costs of the purchase. I was relived when we did not get the hard sell on trying to get the add-ons at the end of the sale. Payment was less than what we were quoted before on the sales floor. This was a pleasant surprise, usually it goes the other way at dealerships and try to squeeze every last cent out of the deal.
The only odd part was the layout of the inside of the showroom. This is so low on the list I didn't even want to mention it. I don't believe everything in the review should be positive, but I needed to stretch to put in something that I didn't like. I may or may not receive the best deal around. It felt like I did and it was in our budget. Our last car was purchased at the Elgin McGrath location. That was a average experience where this was a great experience.
We went to several Honda dealerships before we found the car we wanted and were so happy that we found it here. Everything about this dealership is first rate. Their cars are great. Out salesperson, Carlos, was up front, honest and truly helpful. He showed us things about used cars that we did not know. I have been buying cars for 43 years and I am sure I am going to give Carlos the first shot at the next one I buy. But, it is not just the Salesperson that impressed me. The whole team was very professional, friendly and helpful. Best car buying experience I have had.
Bought new 2018 last week at McGrath. Alec was my salesman worked with Nate as well. Very happy with end result. Treated fairly for my trade in too. Very pleasant experience from start to finish. Professional, friendly, upfront and honest.
Went in to test drive the MDX. Carlos was great to work with! He was pleasant and listened to what I found wrong with the car. The tires they'd installed we're the wrong size for the vehicle and he eventually got London and TJ involved. TJ said he would install the correct size of brand new Firestone Destination LE2 tires as well as repair the rear cupholder. At that point, London and I hashed out the final trade-in value and I decided to buy.
I did have to wait quite a long time to see the Finance lady. While I waited Carlos found a phone charger cord for me and provided a bottle of water. The finance lady (don't recall her name) seemed a bit unsure of the paperwork and it took extra long.
The gentleman who is above the finance person noted earlier provided me a slightly better loan rate which was appreciated.
Thanks to Carlos and London!¿
My family & I had a great overall experience at MotorWerks INFINITY in Barrington. My salesman Steve Mink was phenomenal & great w kids. He and Ali Nauraiz in finance expedited the sale quickly so my family could get in and out in a timely manor. Shop MotorWerks INFINITY and ask for Steve. Not only will you get a great deal but a great vehicle & buying experience too!!!!
Born and raised in the great Chicagoland area but haven???t lived there since 1985. Motor Werks has always been a leader in the luxury car market there for as long as I remember. When I found the vehicle online I was searching for at Motor Werks in Barrington I was put in contact with Sales Specialist Mark Smith. Was I concerned about purchasing a vehicle site unseen? Not at all! Working through the process with Mark Smith was seamless and transparent. From Mark to Rashard in Finance I was treated with honesty, respect and like family. I flew in to O???Hara Airport and took the Metra train to Barrington station where I was met with a Motor Works representative. The vehicle was just as stated, immaculately prepped with a full tank. Took it for a test ride and was very happy. Paperwork was a breeze, took delivery and was on the road and home to Minneapolis for dinner that evening. Mark Smith followed up with a phone call the following day to insure my trip went well. He again contacted me a month later to make sure I was satisfied and if there was anything else he could he???ll with. I highly recommend Motor Werks in Barrington, IL. And of course, ask for Mark Smith.
We had a leased Honda Civic that was due to expire 12/18. We went into Motorwerks in Barrington to see what our options were, We worked with Bill Goggin and he walked us through what we could do. He patiently listened to what we wanted, and spent the time getting financial figures together. We finally decided to purchase a 2018 Honda CR-V LX. We would definitely recommend Bill and Motorwerks to friends and family
I was very pleased with my car buying experience. Anthony Juliano went above and beyond to help me in my decision between an Accord, CRV and other vehicles I was considering, patiently answered all of my questions, and thoroughly explained the different models and options, all without any pressure. My experience with Linda Naus was equally pleasant. She presented options to me professionally and without any pressure. I wasn't feeling well that day and she made sure that I got through all the necessary paperwork as quickly as possible. It was a pleasure to work with both Anthony and Linda and I would highly recommend both of them and the dealership to others seeking a pleasant car buying experience.
Having driven an hour to check out a car, I was immediately impressed with the size of the dealership and then from the moment I walked in the door you just feel like you mattered. Kevin has a very relaxed approach and makes you comfortable. Car was exactly as described, I purchased it on the spot after taking it for a test drive. I would most certainly return and would want to work with Kevin specifically.
Driving a couple hours to buy a car from Motor Werks INFINITI in Barrington was worth it. It was a pleasure having Kash Mirza as our sales consultant. He was very helpful by trying to get us the best deal and patient with us as we asked numerous questions. The process of buying a car was fast, stress free, and enjoyable!
Wow! What a place. I have never experienced first class service in a car dealership before. They make you feel special from the moment you arrive, Izabela did a good job, no pressure it all, The atmosphere here is comfortable, clean and no pressure. They have beautiful cars and I am so happy to be driving my new Mercedes. Thanks Izabela , I will be back!
Excellent car buying experience. I needed to buy a replacement car within few days. Anthony Juliano was very nice and helpful. He did the best to find a car I really wanted- Honda CRV 2015 with very low millage. He even got me rental for free until my new car was ready to be picked up. Highly recommend this place!!
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