Came in with my wife and we were treated with the utmost respect. The staff is very friendly and understanding. If we had any concerns they fixed them for us. Would absolutely recommend elite imports to someone looking for a car!
by Sportsfan222 from Upstate Ny
January 14, 2019
The honda pilot is a great car, one of the best I have owned. Great in the snow and great on the ice. The seats are comfortable.
We had a TERRIBLE time at other dealerships on the only weekend my wife was able to go with me to purchase a new vehicle. One dealership that was 1hr + away from our home said they had the vehicle we wanted, "on hold" for us. Come to find out, only AFTER we arrived at the dealer, the car had been moved to another dealer the evening before. No call, no letting us know... so we drove that far for nothing. After keeping us there for 5 hours telling us they'e be able to get us a nicer vehicle, down to what we wanted to spend per month, we finally left (they couldn't come close to our preferred monthly payment event though they kept saying they'd be able to). Fast forward; I called Brant at Lebanon Ford and he was awesome. We got there an hour before close on a Friday - and within an hour, he had done as much work for us as the other dealership had done in five hours. Brant worked to get the car we had found and wanted, transported to Lebanon Ford (closer to us), and by Saturday afternoon we were happy "new" car owners! Brant and the rest of the team we dealt with, worked quickly and worked very hard to get us in and out in an amazingly short amount of time, while also making sure we were well taken care of! I can't say enough good things about Brant and his team. They were very busy the weekend we went, yet we didn't wait long and we felt comfortable and assured the whole time that we were being well taken care of. Thanks guys!
by Lucky Luc from Athol
December 23, 2018
This car has more leg room of other models I've tried. The ride is very comfortable and feels very stable going around corners. Haven't had a chance to tow with it yet.
Easiest buying process ever. I’ve purchased about 30 cars over the years this was by far the best experience I’ve ever had bar none. No car dealer BS - no 4 square crap none of that back and forth trying to extract every nickel it was just really professional.
Reliable and spacious SUV - excellent value!
by PaulinIllinois from Buffalo Grove, IL
December 26, 2018
We bought this car brand new and have enjoyed it for the past 5 years. We no longer need the car but, otherwise, there are no problems with the car. The 2013 Honda Pilot LX is an excellent SUV - very spacious, comfortable to drive, super reliable and handles the Chicago weather. Would readily buy this car again.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Pilot Mike from Macomb, MI
December 30, 2018
What can I say, this is my third Pilot. I traded my 2006 in on the 16. For me, there is no other. Go Pilot!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Been awesome So Far!
by jrich from Dayton, OH
November 20, 2018
is not fully loaded. its perfect for our family since it has just even to feel happy with the car. My kids love it as well since it has features they can use
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
by Darcie from The woodlands, tx
January 13, 2019
I love my pilot. This is my second one! It drives great, is reliable and is very comfortable. I would recommend this vehicle to potential buyers.
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Comfortable, good fuel economy, spacious, quiet
by Mac from Freeport, Maine
January 6, 2019
This car is extremely well made. I drive it back and forth to Florida with a full load. This last winter, I averaged 31 MPG for the entire trip down, back, and 5 weeks in the city. With a 3.5 Liter V6, this mileage is awesome. The car has a great ride, with options to make a long drive comfortable. The Honda Pilot is very reliable, and can take 8 people comfortably when needed.
The team at Honda was great. Paula and Ted made the process a great experience. Paula, my salesperson was very knowledgeable and attentive to my car purchasing needs. I would highly recommend you go see her for the purchase of your Honda. This is my very first Honda and I can???t wait to get on the toad with it. Thank you Honda!!!!
So far so good.
by slesh from Hartland, WI
December 13, 2018
Too soon to give a good review, but so far so good. I like the towing hitch being standard. I wish the wiring was also included.
I was very impressed with Jake Sweeney West. Andrew McGarr helped us out, answering any questions we had. There was no pressure, and he helped us get the best deal possible. Thanks again Andrew.
A very reliable, stylish and cost effective SUV
by Dipankar from Pittsburgh, PA
January 12, 2019
Super comfortable, Powerful, Huge space, nice mileage(20-21 mpg), very reliable SUV. It was my first car and loved it from day 1. In 2016, Honda completely changed the Pilot design to be more sleek, which is amazing. I love the big rear view mirrors, hand rest, huge space. One is bound to fall in love with the car.
Paula Morrison proved outstanding professional service during our visit to Germain Honda in search of two new vehicles. Her honesty and sincerity allowed its to purchase one vehicle today and initiate a search for the right color of the second one which will hopefully arrive in a few days. Scott Cassidy provided excellent financial service. We were highly satisfied with our service experience.
Comfortable and extremely reliable!
by TexasFan from Belton, TX
December 23, 2018
I absolutely LOVE this vehicle!! I just need to get rid of a car payment for now; but I definitely will buy it again! It is the best vehicle I have ever owned! I love the newer crossover body style!
The salesman did a great job making us feel comfortable, and explaining our options. After the deal was made it took quite a while to actually get out car so we could leave. Other than that it was a very positive experience.
Most excellent to drive and own this car
by I Mohammadaiyob from Frisco texas
December 6, 2018
This car meet all i need for my family. My kids love this car and it easy to understand all the features and very spacious
Seth is a new salesman, but very professional and knowledgeable. Great buying experience. Would go back for next vehicle. Love My CRV...
Great safety features
by Snowbird from Parma, Ohio
January 11, 2019
Bought this car after my Accura was in a bad accident. Did not want to spend the money again on a new Accura instead opted for a comparable car without the luxury tag. The Pilot has met those requirements. Large and roomy interior, wonderful updated safety features like the lane departure stutter in the steering wheel, the improved back up camera, the freeway pacing while on cruise control, the four cameras sensing approaching objects, and more. I would highly recommend this vehicle. My only complaint would be that captains chairs be available for second row seating without an upgrade to the touring model. It makes access to the third row more easily.
Helpful crew here made easy work of alleviating our fears and questions with accurate representations and quick responses and actions. We came in window shopping and left with the right price car for our needs. Paula narrowed down the choices to 3 with our input and they were dead on what we were looking for. They were not pushy and took time to answer each question. We choose out of the 3 and left today happy.
Most problematic Honda car I have.
by Honda Fort worth Tx from Fort worth Tx
December 6, 2018
I had 42,000 miles in my Honda Pilot 2016. Since then , I only travelled 2x for out of state and most if the time just in the place. But now I heard some cracking sound when you turned and brought to to dealer to fix it since I still have warranty on it. I brought like 10 times like every after repair , still the problem occurs. The radio fm are very poor sound balance system, start up are poor too, sticking break pedal so I have to used remote start engine. , 1st year of owning it, the battery’s was dead. Now I brought all this attention to the AH M but they regret and denying the problem so they have to protect from damaging their reputation. Thats what all the business is. We are silent but being consumer we should do something about it. We have the right to question since we are paying and buying this brand or product. We are your reasons why your business exist.
Jay England was our salesman. He was all prepared when we arrived, pulled the car I had in mind from looking online and we went for a test drive right away. He knew how much I wanted the car, but also knew i wanted to be careful with my spending because of college. He worked very hard to get us both a good deal and I so appreciate it. Working with Jay was very easy, he was friendly and made good conversation. We worked with Scott on the financial part. Again, very quick and easy. He had us out the door in no time. The only thing I would say that could have been better was the detailing of my car before I left. There was trash and old water bottles left in the glove box, streaks all over the windows, and cleaner left spotted all over the cloth part of arm rests. For an almost brand new car (2018 with 3000 miles), this was surprising and disappointing.
Very reliable car and good in gas
by Sulena from Downey, CA
December 3, 2018
I love the gas mileage for an SUV
Very comfortable to drive
Very spacious and lots of leg room.
3rd row is a plus
I love it!!!
The buying experience was a pleasant one, our sales rep Stacy was very helpful and found us the car and price we were looking for. From a scale of 1 to 10 I would rate Stacy and the staff at Germain a 10 out of 10.
Least reliable Honda I’ve ever owned I’ve had many
by Jay Bono from Powers Lake, Wisconsin
November 28, 2018
Bought the 2016 Pilot new to replace our 2009 that my son inherited with 180,000 miles. At 40,000 miles the Pilots reliability went from I Love this car to what the xxxx is going on! Dash light illuminated and the vehicle slowed to a crawl. My wife is a Sunday slow driver. Highway miles mostly. Kenosha Honda reset the computer,
Replaced catylatic converters vehicle spent over two weeks in shop. Got the vehicle back all the lights were back on again. Vehicle brought
Back to Kenosha Honda, got it back a week later unwashed,with it ’repaired’ again. Drove it straight to a Toyota dealer the next day and traded it for a new 4 runner. 2016 Pilots are no good. I have a 2009 Pilot with 205,000 and a Accord with 120,000.
I was looking for a specific used car they had in their inventory. Took it for a test drive and they didn’t pressure me to buy right then and there. It was an easy buying process and at a good price.
by Honda from Lowell Ma
January 11, 2019
I just love this Honda shape no major issues, I’m still keeping it ! Just god oil change when it’s due and I’m god to drive
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