Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We just bought a Certified Pre-Owned 2015 MDX and we couldn't be happier. The car has low mileage and feels like a brand new car. After a long day of dealing with some shady dealerships, including one who didn't tell us a car we wanted was sold the night before we drove an hour to possibly buy it, Center was an Oasis of Calm and customer service.
Richard was a fantastic low/no pressure sales guy who gave us lots of time to test drive 2 different cars, and after the deal was done, he spent time showing my wife many details about how to operate this wonderful technical marvel. We brought our 2 small kids with us, and the dealership was very helpful and understanding.
Center is an upright and reputable dealership with some of the best quality Acura vehicles in Southern California. It is spotless, clean and comfortable. They will be our first stop next time we need an Acura.
If you guys are looking for a new/used vehicle, come by and see Rachel Ishii. Very good, friendly and hard working salesperson. She did everything she can to help us get the best deal on our 2019 Suburban. When I found out a week later that the vehicle was missing a couple of parts that was supposed to be included in the vehicle, I contacted Rachel and let her know the issue and she help us resolve the problem. We highly recommend her to help you guys in your search of your new or used vehicle. Thanks again Rachel
I was really nervous about the whole car buying experience but the staff at Galpin made the experience quick and painless. I received the best deal and a car that was better then I dreamed. I would recommend Galpin to my grandma. I???m so pleased!!!!
I have got my last two cars at Sunrise Ford. They were not pleasent when I went back for my third lease so I went to Galpin Ford. Don Rhodes was great he and Bohdan made my leasing my new Ford Escape Titanium easy and painless. I would honestly recommend Don to all my friends and family and am loving my ride. A shout ou to Fany in finance. If you go tell Don Bert Champagne sent you. I am really happy to give this honest review.
Vasny and Beverly were a great help and great sales rep. They were able and willing to work with me and able to work out a great deal. They have been very attentive even after the purchase of vehicle. Great experience
We are repeat customers for Galpin Honda. Mr.Ali referred us to Chaudry Ahmed to work with him. Very helpful, nice, and patient. We are very happy and we will refere our other friends and family to Galpin Honda. Go to Mr. Chaudry.
The dealership and the salesman, Chris, were great and made buying my car very enjoyable.
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