Stapp Interstae Toyota Scion is a Five Star Dealer
November 5, 2018
Please note this survey covers my response for service dates: 06/25/2014, 10/29/2014, 03/25/2015, 09/04/2015, 01/26/2016, and yesterday, 07/14/2015.
(1) Always prompt in receipt of vehicle for service appt.
(2) Always under or on their estimate of time to complete service.
(3) Staff is so courteous, considerate, and go the extra mile to ensure all communications are understood regarding my requests and the state of my vehicle.
(4) Always offer a car wash, which goes a long way to again the extra mile in my mind.
(5) I love the parts department. I always browse and chat with the counter persons there, and find things that are great accessories for my vehicle, and will extend the quality life of my vehicle. Fast delivery of items.
(6) From sales staff, to purchase process, to items offered at sales, to maintenance, the entire staff at Stapp Toyota have ensured I will be a life long customer of this dealership and service center.
(7) The amenities available while my service is accomplished: Separate work area with computer access, coffee and snack counter, nice clean bathrooms.