I made an appointment, confirmed the appointment when I arrived on time it was the guys day off. So they passed me to someone I had not been discussing my wants with. I explained I had $32,000 to work with. They could have said "we cant help you" And it would have been no hard feelings and I would have been on my way. instead the kept me for 30mins. then came back with 34,500 and said they were loosing money on that. So I got up and left. First off they arent going to sell you a truck at a loss. Otherwise they wouldnt have a job. Secondly there is the sticker price, then the invoice price then the dealer cost. When they say they are selling you something at invoice they are still making $2-3,000 profit due to the dealer holdback and dealer incentive monies. I dont do games, I know what I want I know what I have to spend and I tell them so. either they can deal with that or they cant. I didnt appreciate their games.
We decided to look around for a different vehicle when we pulled into Bob Thomas Ford West. Matt Wilson was very helpful and patient with us since we didn't really know what we wanted. We finally decided on a new Ford Escape and couldn't be happier. Thanks, Matt, for all your help!
I trade cars, and have all of my servicing done, at Bob Thomas Ford West. I'd taken my 2008 Focus in for repair; it turned out that it had major transmission issues; the wonderful Service Dept Team called a halt to the repairs, said there were too many problems, recommended that I go ahead & trade it in, which I'd said I'd do if the transmission was shot. Mr. Jim Robinson then worked with me to trade the Focus for a 2015 C-Max Hybrid. He was the one who worked with me in 2008 to trade my previous Escort for a Focus.
I do not own a Buick or GMC, I own a Jeep. Whole down in Indiana from Michigan my Jeep's head gasket needed to be replaced. The jeep only has 73,000 miles on it so Mike in the service department called and was an advocate for me by calling the local Dodge / Jeep dealer to see if they would fix this problem. Jeep / Dodge would not help at all even though the car had under the 100,000 mile warranty (but was over by 3 months). Matthews GMC fixed my car and gave me a GREAT price. Even though I live out of state, they went the extra mile. They know that a are dealer just doesn't sell cars, but is a continuos relationship with the customer long after the car is delivered. If I lived in Indiana and was looking for a car - Matthews Buick GMC would be my first stop.
I purchased my Buick last week and I'm pleased with the customer service I received. The entire process was smooth and I would recommend this dealership to anyone. I'm looking forward to my first service visit!
We drove 3 hours to buy a car from Matthews. Kevin helped us with the paperwork ahead of time and the process was simply and easy. They gave us a great deal on our trade and the price on the vehicle we bought couldn't be beat. Don't hesitate to come here.
I was pretty picky about the car I was looking for I needed a 2018 orange crosstrek. We looked everywhere we did find a 2015 orange crosstrek loaded and Mark who helped us every step of the way was awesome. I will drive 4 hours again to deal with this dealership. Thanks Mark and Bob R. Lol
Justin and his team rocks! Awesome service every time! Professional, friendly & great at what they do! Ted the courtesy driver is awesome too! 50 ?????s
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