I had a 13-year-old car to trade (very sad; love that car) and cash to spend on a new used car. Matthew was excellent to work with after searching online, finding one I thought would work, confirming its availability and then finally arranging an appointment and test drive. I felt listened to, understood and absolutely valued as someone important to him that day and the dealership overall. The whole transaction was smooth ??? and I wasn't the only one. It seemed to me that day that all of the sales people and customers were having good experiences. They must be doing something right! I would recommend Matt and Shortline without hesitation.
very nice car
by RM from Valencia,CA
December 11, 2018
good family car . 3rd row has lots of leg room. Apple Car play is awesome and 360 car view very helpful for back up parking
I was impressed with the sales people's desire to be transparent and give me as much information as quickly as possible. They had the extremely competitive rates and were willing to explain everything. No hidden fees! thank you it was a pleasure working with you even though I decided to buy the car closer to home.
Most reliable car I have ever owned
by Maryu from LaCrete, Alberta
November 5, 2018
This car has met all of my needs, it has plenty of legroom,the seats are great heated and cooling both front and b,heated steering wheel,I love the power it has !!!! it has USB ports and the lights are awesome I can see far and wide!!!
The dealership worked really hard at meeting my needs. Everyone was friendly, and overall made the experience an enjoyable process. I would recommend this dealership to anybody looking for a new or used car. Hanock did an excellent job.
Dependable and Classy
by MommaLeisure from Maryland
August 9, 2018
A lot of perks for an affordable price. Lots of leg room and storage from front to back. GREAT warranty and a very classy looking vehicle. (Mine is white with black leather interior)
I inquired about a car online. It had just came in so there was no pictures or information. Attila Immediately reached out and took the time to shoot a personal video of the car so I could have a virtual tour. We set an appointment the next day and his outstanding customer service didn't stop there. He let us take a test drive while he Worked out the numbers and evaluated my trade in. When you buy a Car usually you expect the price to keep going up, it in fact was the opposite in my experience. The price we originally expected actually ended up cheaper after they ran the final numbers. The fact they disclosed this and made the adjustment AFTER they knew I was willing to pay more was a very honorable thing. I complexity trust they put the customer first and never felt like they were trying to haggle or GET ME for the most they could. Overall it was Fast, trusting, and and great experience. I recommend going here for you next car!!!
When bought, had the best safety features.
by Hyundai Fan from Jackson, Michigan
August 28, 2018
This car met all my needs, has plenty of power, the ride is great and has third row seating. Great safety features and lots of room inside.
I have been doing business with Len Lyall for about 12 years and I highly recommend them. From the buying experience to service, the team and Len Lyall has always made the buying part fun and by providing great service at a great value, the service end is painless as well. I would not think of buying a vehicle anywhere else....but Len Lyall. Their tag line is true, drive East and pay the least, and I have friends who come from several other states to also buy from Len Lyall. Dan Johnson, the GM knows how to take care of the customer.
This SUV is all we asked for.
by TLStenzel from Pemberton,MN
January 9, 2019
Our SUV gives us the option to use 3rd row sitting when needed or more cargo room. Love all the safety features this SUV has.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Chattn215 from Chattanooga TN
August 27, 2018
I luv this suv. It runs good and handles well. Gives good mileage. Its a good family car . Both the driver and passenger seats are adjustible (by height and front to back ) which I luv.
This is the second time I have used the service department for my Sante Fe. Each time the team members that I have had contact were professional and very helpful. On this visit a small request was overlooked. And b I mentioned during final review of the service the service manager immediately sent my car back in and had the issue resolved in less that 10 minutes. I have been very pleased with each interaction.
Stay Away From Hyundai
by SayNo2Hyundai from Huntsville, AL
August 22, 2018
I am extremely disappointed by the way Hyundai USA decided to handle my handsfree case. This issue was present since day 1 of us purchasing the vehicle in 2017. I spent a lot of my time at home and away from work troubleshooting and sending several audio recordings to the company and have been able to re-produce the issue with every single phone call, however the dealership kept the vehicle for several hours and returned it back stating "we don't see a problem". I purchased a new phone, and switched 3 different carries, however the problem never went away. I am extremely saddened by Hyundai's lack of ownership of the issue. The least Hyundai could do is try to replace the radio or the microphone to eliminate the issue, instead Hyundai decided to close the case. If you do a quick google search, you will realize that this problem is all across Hyundai brand. This problem is also prominent in US and Australia. However, after this experience, I will be taking my business to a company that stands behind their customers. It is such a shame for the entire Hyundai team that they won't stand behind the customer and fix something that is still under warranty.
These guys are amazing. So helpful, honest, and always a great deal. We have bought 2 cars here now and tried going to another dealer in between to our great regret. We will never go anywhere else!
Most frustrating Hyundai that I’ve ever owned it a
by M&l from Massachusetts
January 9, 2019
Ever since the day that I purchased this car I’ve been getting contacted probably about once a year for some sort of an update or some BS that Hyundai says needs to be done to the car although it may be free never had a new car need so much stuff done to it I put down three stars and reliability because they have known mechanical issues that don’t rear their head until just after the drivetrain warranty is up! I personally brought the vehicle and had the timing chain tensioner is changed and it was actually a cam phaser problem and now it’s 2600 miles over the original warranty and I will probably have to pay for it out of my pocket
We did a lot of research and new what we were looking for. The associate (Dan) made us feel that he was buying the car with us, making sure we were comfortable with our decision and no pressure. My one gripe overall is that cars that require a fob in lieu of a key need to come with two up front or the other one sent later to us (at my expense) rather than me having to make another trip to have another one made.
car very comfortable and reliable.
by AndersonMatos from Windermere/FL
January 8, 2019
car very comfortable and reliable, good response on the road, comfort, spacious, desing bold, economical for a 6 cylinder motorcycles, easy and intuitive command, good car for all occasions.
Not only did they go above and beyond in all measures to make sure I was satisfied with the car, but you can tell they actually care about you and aren???t just trying to make the sale! I would highly recommend this dealership to anyone/everyone! Great sales managers too!
Great vehicle, good value and high quality.
by Joe W 240 from Hudson, FL
November 26, 2018
This vehicle has all the bells and whistles that a luxury SUV has at an affordable price. It has more safety and hi tech features than I had in a previous owned luxary SUV.
Suzanne was excellent to work - very professional, knowledgeable, and attentive. This is our second transaction with Suzanne and she goes out of her way to be helpful.. We also worked with Alex and received excellent service with him.
I like it!
November 13, 2018
The car is comfortable, handles well, lots of storage space for luggage or groceries. I especially like four-wheel drive for winter driving as we live in the mountains.
Suzanne Dumont was very helpful and knowledgeable. She provided great customer service. She met all of my needs and wants. She also went above and beyond what I expected. I have always had good experiences with McDonald Hyundai, and this one was above par.
Is the best vehicle I have ever owned
by Concheeta from Cobble Hill, BC Canada
October 25, 2018
There are so many extras that I love and it is so roomy and easy to put in a car seat and transport my granddaughter when I have her.
Suzanne Dumont was amazing. Provided great customer service. Met all of my needs and wants. Went above and beyond what I expected. Will continue to do my vehicle dealings with the McDonald automotive group and the team there. Great job Suzanne. You get an all around 10
by JL from Hinesville, GA
October 13, 2018
Purchased the Santa Fe Limited ultimate. The package comes with some pretty neat features. I commute a lot, and put a lot of miles on my car. The ride is very comfortable.
Was smooth, easy, honest. Satisfied with my new(er) car. :)
All over the road and no pick up.
by Andrew Goldstein from Davie, Florida
June 27, 2018
Acceleration was horrible when getting on the highway. Interior was too small. I felt like my head was touching the ceiling. I am 6 foot tall, and felt cramped in this vehicle, especially in the back seat.
I went to "just look" at some Minis and ended up so impressed with the vehicles and how I was treated that I ended up buying one.
Run and hide from it.
by Brent from Grandview,MB
January 10, 2019
Engines recall-material left in engine during the build. Hyundai and their dealers are no help to you. Stay away from hyundai. Did not get any straight answers about the problems. Called customer help line and was on hold for 45 minutes and i gave up.
Great service top to bottom. From the moment I walked in to buying a car they treated me with respect and consideration. Only dealership I will be recommending people to. If you can, get Kieffer. Guy is very inclusive.
Can not believe how many repairs it’s required
by MichelleE from Toronto Ontario
November 21, 2018
I purchased this car 1 year ago, with only 60,000km on it. It now has just over 80,000km and has given me SO many problems. I’ve spent about 7000 fixing this car over the last year, doing everything from replacing the rear differential to replacing the struts to replacing the ball joints. I can’t seem to go a month without a hefty repair. I drive the car about an hour a day MAX and have hardly put any kilometers on and it’s still a piece of trash.
I bought my first new truck here. I was walked through the entire process and felt very good about the purchase. Everyone was extremely pleasant to work with! Extremely happy with them and how easy it is wot work with them. Dennis was very nice and reassuring. Q was informative and helped me make good decisions. Dave was a great point of contact. The team is great and I love my new F150
by MC from San Marcos
November 7, 2018
It currently meets our family need . Comfortable for transporting children and sport equipment. Comfortable and fuel economical for long distance travel. Comfortable smooth ride.
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