I was very satisfied with the service that Adam rendered. It was the first time that I had him as a service supervisor for what's needed for our Odyssey car. It was done in a very timely fashion, and very professional and kind.
I was not looking forward to buying a car because it is always a tedious process. But to my surprise this experience was the complete opposite. The staff was friendly, patient, and knowledgeable. They answered all of my questions and was very helpful with the process.
I went there to buy 2013 Kia Sorento and I met some lady her name is Debbie, she is a very smartest underwriter and salesperson.
She is a very friendly person like my sister and works professionally with amazingly quick.I arrived there at about 3:30 PM but I could pick my new car up at 4:30 PM, it took only 1 hour!! test driving/all paper works with loan processing.I strongly recommend this dealer and Debbie and you will be happy~~Thanks, Debbie.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Always available and straight forward. He is an experienced dealer that gives honest recommendations. Not only is he trustworthy but he is patient with your purchase.
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