I brought my car in for a level 4 service. It was scheduled to take 4-5 hours. I was able to use a loaner car which was a lifesaver. The checkout process to get the loaner was quick and easy. The service ended up taking less time and I could bring back the car when I was done with my errands. Very accommodating. Lisa, the service coordinator that helped me was very pleasant and helpful. Overall it was a good experience. Satisfied with the service.
I went to your company with an appointment. When I walked in I was left standing there before I was acknowledged. I was left standing there while they finished their paper work. I think they should have stopped what they were doing to help them they could go back to what they were doing.
I have too say, being a little skeptical of buying a used car from a dealer I was quite surprised when I stopped by Mastria Subaru. The salesman Ron C. couldn't of been any better. He is a true professional. He was easy to talk to and discuss the car I was interested in and walked me through the whole process. He as well as Chris D. the Sales manager gave me a very good price on the car I purchased. I when the time comes to purchase another car will be going to them again. Dan C
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
Thanks Bill! These guys in Brockton are great! I was running behind the morning of my scheduled appointment but was greeted with a smile and a hearty breakfast - love the diner! Had me back on the road and track of my day - thanks again!
Bill Devine, as always, greeted me as I entered and got my car ready for service. He provided excellent information. In addition, the communication is top notch as is the quality fo work. My car was ready exactly when he said it would be.
Great service and an honest assessment that my Soul???s brakes were fine and did not need replacing yet. I know plenty of dealers where service will push customers to do replacements ahead of when they???re needed.
Buying a car can certainly be a hassle, but my husband and I had a great experience @ Prime. Our salesman, Phelan, worked hard to get us the vehicle we wanted at a price we were happy with. He responded to our questions via text and email promptly and was extremely personable, even agreeing to a Fortnite danceoff with my 9 year-old. Although we live over an hour away from the dealership, we will certainly look to Prime when purchasing our next vehicle.
Purchased used GMC Terrain. Very pleased with vehicle ,Sales Staff and the buying process.
I wanted a little more for my trade in but it was a great experience otherwise.
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