without the frustrating experience of having to wait for a special tool to come in to recalibrate the blind spot radar damaged from an accident, everyone was wonderful to work with. The delay of getting the tool in was not the fault of the dealership, but rather Mazda corporate.
This was our second time purchasing a vehicle at Roberts. Both times we worked with Josh (Internet sales). He was amazing! Very low pressure and we had the deal done before we ever stepped foot in the dealership. The financing went super fast and we were in and out in less then a half hour! That is how all car buying should be!
The staff was both friendly and professional, making my car buying experience very easy. My sales associate Peter was excellent at informing me about all the features in my car and answering all of my questions thoroughly. He had a great personality and was very knowledgeable about the product. He helped me pick out the perfect car and made the buying process a breeze!
The guys from sales, to manager to financial services made the usually whole long tedious process of car buying as fun and easy and quick as possible. I was very impressed after dealing with several dealerships prior.
As always, OSH has their customers' best interests in mind.
I was informed of the need for a fairly expensive (yet not
vital) part, which I opted not to replace. OSH geri-rigged the existing part (a protective shield beneath the motor) so it
would do in the mean time and not make noise, while NOT
charging me for wither the labor or the time investigating the problem - COULDN'T BE HAPPIER!!!!
They are always friendly and willing to address any concerns. Because I bring my car there for everything, I am confident that it is in the best condition possible and was handled by very knowledgeable service pro's.
I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy.
Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.
Great selection of inventory, knowledgeable and polite salespeople (especially Dom and Jon) and a beautiful facility gave Crowley VW the edge on a day where I had already seen 2 other dealerships. This is the third car my family has purchased from the Crowley group but the first from VW. This team has set the bar way above their competition.
I recently traded in my lease for a new vehicle and Hayden was amazing! He made it painless and easy and I felt like he was really working for me. He’s personable and not your stereotypical “cars salesman .” Thanks again!
JESSE BELLOBUONO IN THE SERVICE DEPT. WAS AWESOME, I WILL ALWAYS BRING MY CAR HERE BECAUSE OF HIM AND YOUR GREAT SERVICE.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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