Exceptional customer service
November 5, 2018
My overall experience this time (my 3rd lease w/ IOC), & all times reaffirms there are still places / companies focused on exceptional customer service. Infiniti On Camelback gets the true meaning of customer service / service delivery which makes them stand out, builds incredible loyalty & enhances the entire experience. Everyone I've worked with consistently demonstrate the customer comes first, are extremely genuine, have over the top follow up, but also appear to love their jobs, are happy when you go there which is so important as that is the basis of where it all begins. This industry has one of the highest ratings for employee turnover & all people I adore have worked there as long as 15 years. Rare to see & says a lot about them & the organization. Clearly I highly recommend! :) They are creative with out of the box thinking to again set them apart with only the customer in mind. ??? One example: they have dedicated employee, Lon, who comes to your home, sits in your vehicle w/ you & goes over every single feature your vehicle has / does. With the way Technology is evolving and I'm tech savvy, I wouldn't know what to do in my car without Lon's visit yesterday. Lon is SO knowlegable, proactive, knew every single answer to all of my questions, and sometimes finished my question before I did, already knowing what I wanted to know, as I was a little overwhelmed. He knows those cars inside & out, was SO PATIENT, and isn't just that person who is "techy", but possesses all around skill set of that & phenomenal customer service. The last time Lon came to my house was a prior lease approx 4.5 yrs ago & had the best memory on certain things that I remembered but never expected him to because he goes to so many people's homes. One thing that stood out, when I was getting ready to leave the dealership, Lon appeared out of nowhere, ready w/ his calendar to schedule. I had no idea he was working, knew I got a car, & just shows the outstanding internal teamwork and flow while I as the customer have no idea the flawless communication / coordination. Lon is a true asset to the company in addition to having that dedicated role. Lon is the best, he didn't pay me for this, I was suddenly offering to pay him to fix my phone / laptop ! :) Thank you so much Lon ! Also, thank you, Tom, Polly, Rich, & Kurt.