I had a wonderful experience taking my car in for some long overdue service. I was made aware that it would take a couple of hours to complete, and I didn't want to spend all that time at the dealership. Not being an app savvy person that uses Lyft and/or Uber services, I had asked my son to take me to the nearby mall while the car was being worked on. Unfortunately, he wasn't available. He did mention to ask the dealership for a courtesy vehicle. After dropping off my car and before I even had the chance to ask about a courtesy vehicle, Jessie had asked if I would like to be taken to the mall. This made my day, much easier than filling out paperwork for a loaner. On top of taking me to the mall, they called to let me know when the work was done, and where they would pick me up. I'm so happy I purchased my car at Ziegler Ford.
Ken was fantastic. He was very upfront about everything and explained everything perfectly. I felt extremely comfortable here with him! I have had very bad experiences with car dealers in the past and this was nothing like those. I am walking out totally satisfied with a new car!
Very knowledgeable and patient sales staff. Open and honest on pricing for new car and on my trade in made for a hassle free and enjoyable experience. Much easier to work with than any of my previous new car purchases and would definitely come back again for my next vehicle.
I had a great experience with Mike Swanson and Matt (finance mgr.) at Infiniti of Naperville. Mike worked hard to find the right car and coordinate the terms of the lease that worked for us. I would confidently refer people to him and his team.
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