Buying a car from J&M was the best car buying experience by far! I worked with Vinny who was more than patient and accommodating with me. Being a young female trying to buy a car can be very difficult, but Vinny made my experience easy and smooth. He was honest about any and all details in regard to the cars. He dealt with me calling him multiple times a day to ask questions or even just check on the status of my vehicle being ready! He did his best to make sure I got my vehicle before the holiday. He made sure he put me and my child in a safe, reliable vehicle. I would highly recommend J&M to anyone looking to purchase a vehicle...in fact, I already have! :)
Wow...what a relief!
I was driving home yesterday in my 2014 Infiniti Q70, when I took corner at slow rate of speed, I glanced in my rearvew mirror and observed a vehicle who apparently would have liked to take turn at faster pace. As I looked forward again I heard pop...and immediately saw passenger side mirror ??? Not normal....as a car fanatic ...lol...lover I ...said ...shoot..lol
To clarify I knew ...I didn't hit people or property because had clear view as making turn.
Anyhow to get to point ....pulled over checked side of car ...looked fine ...knew I couldn't do much on side street ...so quickly decided to just use scotch tape I had in glove box, to tape assembly ...mirror (which was intact)...address nightmare...lol...I take pride in keeping my car mint...and I think most car lovers would agree ...until restored ...issue fixed
As I was driving rest of way home...seeing taped mirror started bugging me...I know just a car ...could be worse...I'm probably a little shallow...lol
And I know this is review of service department at county line Nissan ...but I think background is relavant to why I'm so thankful to have trusted dealer ...service advisor.
So obviously I'm anxious to get mirror fixed...quickly.
Now the cost to diagnose repair...could I do myself...autobody ..dealer (which is hour drive)...
Thought about whether to put in claim with insurance company ...kind of quickly ruled that out ...quite sure I have 1000 comp and collision deductible ..
Not to cry poverty but new I had very little ...64.14...lol
in checking ....and credit cards tapped
Very tired when I got home so decided to forget till tomorrow morning.
Got up early and did some research on side mirror repair...glass, entire unit etc etc...
Was feeling a little better ...rested ...and happy that glass and unit seemed to be intact...hadn't inspected fully yet but seemed better than some examples in research ...where glass and or whole unit dangling or broken....learned that adhesive ...locktite glue is used to adhere glass to plastic plate on top of mechanism ..,
Thought about buying some ...where to buy...if after further inspection I thought I could try repairing myself ....
Then self doubt set in ...lol...would I make it worse ...would glass fall off
I needed wanted professional help! For my car..lol
Without sidetracking much further ....I thought of dealer, county line Nissan ...which I have used for all maintenance ....and absolutely love.
But, as I am housesitting for friend....was about hour away.....but decided they were my best shot to get straight best course of action ...for temporary fix ...and/or options for complete repair .
All right I'll get to point!
Get there...first in line...Quinn, Service Operations Manger gives me red carpet greeting as usual ...quietly listens to my sob story ....right out of gate comforts me with best case scenario ....oh sometimes they /glass just pop off....been to many other dealers who ????
Alright I'll finish ....
So kind considerate professional ....says go relax in service area ...as he himself is peeling off scotch tape ...I'll take a look and be right in....within 5 minutes he comes in and says your all set.....
Now you know why I dragged you through all the superfluous background ...can you imagine how happy I was/am:):)
Definitely my hero...
And this is consistent with all my dealings with them...
Gary ....off the charts fabulous...Kevin ...awesome...
Not sure if I dealt with Greg ...director? Department manager but kudos to him and his team, so refreshing to find know I have trusted advisor
I recommend this dealer 100%...go there ...buy and service your car knowing they are kind considerate caring experts:)
We have been customers of County Line Nissan for over twenty years.The staff is very professional and know their business. We did not feel rushed or pressured when the salesman, Tyrone Patterson, was showing us around and explaining things to us.Scott McCann was extremely helpful in getting us what we wanted for the price we were willing to pay.
We recently purchased our second vehicle from Wallingford Auto Park, our salesman Jeff went above and beyond showing us many cars. We had a couple issues when we picked up the vehicle but Wallingford Auto Park took care of them right away and redetailed the vehicle and gave us a free oil change.
A friend of mines told me about this dealership because her son brought his Audi from them. I decided to go and check them out after work. Believe it or not they actually have some very nice high end vehicles. I did not think that I was going to buy a car that day! But from the big Hello from the staff there and the low pressure buying experience. I walked out with a 2015 BMW 535I, I love my car!!!
Tasca was great to work with. I visited back in September when they had a promotion going and Jen Robey was so patient with me. Unfortunately I did not find anything I was in love with so I did not buy anything but once I was ready to make a decision I went back 2 months later and Jen was just as kind and helpful as the prior visit. I ended up leasing another vehicle with them and left that day with it! Thanks again Tasca for yet another great vehicle!
It was a pleasure dealing with devan Infiniti. I have bought many cars in my life and have had some horrible experiences with customer service but here it was flawless. I felt welcomed there the minute I stepped in. They treated me like a friend instead of someone trying get get money from me. Unlike most dealers, I actually met and spoke to their used car manager and he made it clear that he would help me out the best he could and truly appreciated my business. I will definitely buy from there in the future and would recommend to anyone.
Have been going to Devan Infiniti since my brother and I bought our EX35s there in 2009. I have always been impressed with the quality of the service provided. They have been quite fair with their prices and the quality of the work is top-notch, Bill and Chris in service are great and know their stuff. Highly recommended.
You are crazy if you do not come to this dealer!!!
by Tami from Someplace, CT
July 10, 2013
Honest, caring, respectful and the best dealer around. I have been going to this dealership for over a year and the amazing service has never changed. They take the time to explain services without pressuring you to do it there. I would buy an Infiniti just to come to this dealership. Simply the best!
I bought a used Infiniti from another dealership. I wanted an extra key and only Infiniti can do it. On the car faxe for my vehicle the previous owner always brought it here. So I called all of the Infiniti dealerships in the area for pricing n Devan was the best. I brought my car there and told them I wanted the key as well as a few problems I noticed. The fixed a bunch of stuff under the factory warranty and washed my car inside and out!!! The also sell a package free oil change for the entire time you own the car for 200!!!! I mean come on how can you beat that!!!! I love this place!!!!
I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy.
Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.
I have a pleasant experience as a first time car buyer at Bruce Bennett-Nissan. I have found the perfect car for my daily commute. The process was done with ease and David and Sue as well are very professional explaining to me every important detail . Highly satisfied!
This is my second vehicle lease with Bruce Bennett Nissan, and my second experience working with David. I can't recommend him highly enough. David was so flexible with my busy schedule and was willing to get 80% of the offer ready via email which was ultimately the most convenient for me. When I went to pick up my vehicle David was friendly, warm and professional just as he was the first time I worked with him.
Purchased a CPO 370Z two days ago. The buying experience with Senior Sales Consultant Norbert Rivera could not have been better. He accompanied me on an extended test drive and, the next morning, picked me up at home half an hour from the dealership to take me to take possession of the car. Norbert gets 6 stars, and the other people in the dealership were friendly and helpful. Until the signing of the final paperwork with Business Manager Matthew Manuele. There was nothing complicated here. The price and the final punch list had already been agreed to, and I was paying cash. The problem arose when Matt started pushing an expensive extended warranty. His approach was an obsolete hard sell approach, and he very definitely did not want me to go home and think about whether I found it worth while. I finally had to tell him "back off," and when he didn't I simply said "No!" In the end he apologized and I accepted his apology, but that did not do much to remove the sour taste he'd created.
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