Joe Murray,service manager, Joe is such an asset to Firkins because he makes each customer feel that he is there for them he does his best to meet each customers needs and makes it a pleasure for you to be part of the Firkins family.
I got my truck back Quick. Everyone was friendly and went out of the way to help. But, the repair wasn’t fixed properly and I had to bring it back the next week where they discovered several things wrong. Why not the first time?
My Service Adviser Ken knew why I was bringing in my Pacifica.
He explained to me that the problems I was having were probably software related and he was right.
Knew I wanted to wait for my vehicle; I explained that they could have it for the day since I knew that they would be working on two different items.
I had been going to Sunset but was not impressed with their service, maybe you can say I was depressed with Sunsets service.
Your people seemed to be on top of things which was nice.
Had fun buying my 3rd car. Jack helped me select my new truck. Will keep coming back for all of my automotive needs. Thanks guys.
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