I came here looking to replace my 2002 Cebu Trailblazer with a 4Runner that they had on the lot. The salesperson I dealt with was Frankie Cox. She was professional with a great bubbly personality and made my car buying experience pleasant and enjoyable.
Came in to look at a used Landrover LR3. Left with a Landrover LR3. Should I need another vehicle in the future this is definitely one of the first places I'll be going.
Working with Jason Gingras at Tysons Chrysler Dodge Jeep Ram was the BEST car experience my husband and I ever had!
Not only did Jason make this purchase extremely easy, he worked within our budget, provided us with our options, educated us on the package AND to top it off had the vehicle delivered to us in Pennsylvania! I would recommend this dealership to anyone looking for a new or used car no matter where you live and ask for Jason Gingras. He will take great care of you!
I did my entire deal o we the phone. Laura was a pleasure to deal with, she kept me up to date on when my vehicle arrived on the lot, sent me pictures, made the whole process flow smoothly. I had no problems driving 170+ miles to make my purchase, and I would do it again!
In regards to my recent experience at Koons Tysons Chrysler Dodge Jeep Ram:
"I feel truly blessed that you (Laura Allen) approached me as I walked in the door asking how you could help. I appreciate all the time you spent with me and how you took the time to educate and inform me on all of my options and show me features of the jeep etc. You made this experience painless, efficient and it was actually fun! From my past experience searching for a car is something that I dread and between my experience with you, Patrick, Rob and even Jeff keeping me company in the lounge I must say my opinion of car shopping has changed.
In regards to my accident, I want to tell you that I was extremely proud of my first Jeep Renegade, she was a trooper and took a hit at 50 mph like a champ. My mother and I were heading home one day when someone ran a red light and plowed in to my driver side. The side curtain airbag along with the seat side airbag deployed, the engine shut off automatically and the emergency brake turned on. While completely shaken and having no clue what had happened I remembered the red 911 button on the console and pushed it, within seconds I was connected to emergency personal who already knew where I was and asked me to confirm my location. I recall my father mentioning, after seeing the scene, that he was surprised we didn't flip or get put in to a spin, we simply got pushed with the impact. Come to find out, after meeting with you, Jeep has improved brake systems that compensate for forces being put on certain areas of the car. While we did take a good hit we both were able to walk from the car to the ambulance. I recall telling my mother within days of the accident that I was impressed with how secure I felt in my seat, I hadn't realized there was a seat airbag until a week later but between that and the seat belt the car held me firmly in my seat throughout the accident.
While I loved my Renegade, I knew I didn't want that particular one back (as it was also deemed a total loss), given my experience I was confident, without a doubt, that I wanted another Jeep Renegade. Thank you for helping me find another great Renegade and allowing me to stay in the Jeep family!
It was a pleasure meeting you and working with you. I will be sure to send anyone interested in a car your way!"
If you are interested in a Jeep be sure to work with Koons Tysons! The were friendly, fun, timely and efficient to work with, I couldn't be happier!
I was in the market for a new Jeep Wrangler; I wanted something with low miles that was lifted with 35 inch tires. I had a lot of questions, received a spotty information from friends, and needed a little handholding… Matt and DTO customs was an absolute pleasure to deal with. They were patient answered all my questions and provided information above and beyond what I was looking for. In terms of my deal; I live inside the beltway and taking the 30 minute drive out to Gainesville was absolutely worth it - saved over $10k and got exactly what I was looking for… 2016, low miles, the color I wanted, Showroom to Street!!
My son had been pestering me about lifted trucks since joining the military and hoped to have one soon after training. He constantly sent me pictures of possibilities and I usually objected for one reason or another - high mileage, too expensive, little options etc. Good thing for having patients. Because when he heard of Dealers Trade Outlet, with their wide selection of lifted trucks, this was a now brainer. He found exactly what he wanted and took an initial trip there to check it out. So when me and my wife went with him to test drive, we were really impressed with not only the 2015 Chevy Silverado but surprised on how efficient the place operates. The transaction went smoothly. All documents were provided on a USB drive, minor scratch buffed out and oil pressure switch replaced. Matt, Nathan and Bill were extremely friendly, knowledgeable and very helpful. We definitely would recommend this place and look forward to future business.
Safford Chrysler Jeep Dodge RAM Fiat of Springfield Review
Gary is the best!
by Jules from Springfield, VA
December 3, 2018
4.4 (137 reviews)
Gary was terrific! I was early for a scheduled service appt and Gary said “No problem, leave the car now and I’ll text you when it’s ready”. Great service!
Safford Chrysler Jeep Dodge RAM Fiat of Springfield Review
Wrangler repair work
by Jeff from Gainesville, VA
December 6, 2018
4.4 (138 reviews)
Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
Safford Chrysler Jeep Dodge RAM Fiat of Springfield Review
Recall work on 2013 Dodge Durango
by George from Springfield, VA
December 3, 2018
4.4 (137 reviews)
Great facility. Easy check in procedures and prompt assistance. Love the waiting area. Clean area with amenities. Professional and friendly staff. Safford will definitely continue to be my go to dealer for service!
Safford Chrysler Jeep Dodge RAM Fiat of Springfield Review
Good service and clean location
by Luski from Alexandria, VA
December 3, 2018
4.4 (137 reviews)
I was there for 3 hours with two small children so I appreciated the cleanliness of the facility and the kid zone. There was a seperate space for kids with a TV on Disney channel .
We purchased a 2018 Jeep Cherokee at Lustine in Woodbridge,VA yesterday. What a great experience from Nino Sam our salesman to Azmi Sabah our Finance Manager to Dan Kahn Lustine???s General Manager. What can easily be a stressful experience was a very positive and rewarding experience. Sam was very knowledgeable and personable; no sales pressure in the least. He quickly understood our needs and helped narrow down our selection. I highly recommend looking for Sam to help find the right car for you. While negotiating our price, Doug from the Service Department came over to say hi to us. We bought our 2015 Durango from Doug when he was in sales. Azmi was very helpful and efficient in developing and finalizing our finances. Azmi was also very personable and treated my wife and me with understanding and respect. Actually treated us like family, I guess since this was our 4th car we purchased from Lustine. Azmi introduced us to Dan the General Manager who thanked us for our loyalty. Dan also offered a credit to update our GPS on our Durango. What a nice surprise. I could go on about our great experience, but will close with my highest recommendation for the Lustine Team.
It's A Puppy!The great reactions for a Service Dog.
by Shannon Brinson from DealerRater.com
December 3, 2018
4.2 (1053 reviews)
I want to thank you,Doug, for the professional courtesy and excellent customer service that you showed me and my service dog Roxy 😁 Shannon Brinson SWA Disabled Veteran Army Retiree Owner/Handler of Service Dog and part time unicorn Roxanne Happy Owner of Dodge Durango ;-)
Navigation System not Working -- Service Rep Braynt Jones
by pkupman01 from DealerRater.com
December 3, 2018
4.2 (1053 reviews)
2014 Ram 1500 Add on: Navigation System Backup Camera Trailer Brake It is extremely rare for me to write reviews but my experience with Lustine Chrysler Dodge Jeep Service department is by far the best experience I have ever had trouble shooting a problem. I took my truck in because the Navigation System was not working, Bryant got me in as soon as I arrived and had the technician to start trouble shooting the problem. Bryant came back to me about an 1 hour later and told that they think it was the radio unit needed to be replaced. So they put one on order and sent me home. Bryant kept me updated constantly of the status of the order. The radio came in and we scheduled a time for me to drop my vehicle off and they got me a rental for the day. Couple days later Bryant called and said that my truck was ready. I picked up the truck and on the way home tried the Nav System it was still was not working. So I turned around and went back to the the dealership, Bryant was very remorseful and apologetic and ensured me that we would get to the bottom of it. It was the holidays so I decided to schedule another time to drop my truck off after the holidays. I dropped the truck off and got another rental car for about a week, they replaced the Navigation antenna and that didn't work. The only other thing to do was replace the radio again. But in order to do that the Chrysler Regional Technician would need to validate the issue. So they had to schedule a time to bring the truck back to when the regional technician was there. Bryant kept me informed weekly while we waited for the Regional Tech to be available. Finally, got a call from Bryant and we set a time for me to drop the truck off again. The Service Manager wanted me to drop it off a day early so that he could come familiar with the issue. During his evaluation he found that when the Back-up Camera was disconnected that the Nav System worked fine. So they called Lustine Toyota, right next door, to schedule a time for the technician who installs all the after market back up cameras, unfortunately the technician was on vacation. They put me in contact with the Lustine Toyota Server Lane Manager Thomas Ramey to schedule a time for me to have the technician who installed the Backup Camera. All in all Bryant kept me well informed of the status of everything that been going on with my truck. He truly wants his customers to happy with their service. I would highly recommend this service department.
Get Todd when you consider buying a car. Such a good salesman. He is very professional, knowledgeable knowledgeable, and has such a great personality. He was honest and respectful of my wishes and need throughout the process of buying my Jeep. Thank you Todd😀
Safford Chrysler Jeep Dodge RAM of Warrenton Review
Excellent experience - again
by Redwranglerman from Aldie, VA
November 5, 2018
4.2 (71 reviews)
Just picked up a Jeep Wrangler I ordered. Really appreciate all the help Lori Hertig and the entire Safford team provided with this purchase. Extremely helpful every step of the way without being pushy or exceedingly high pressure. Lori really knew the product well (she drives a Wrangler) which helped immensely since I already own one and wasn't interested in having to teach a sales rep about their own product. Wanted to make my purchase at Safford/Warrenton based on a very good experience when my wife purchased a new Cherokee there last year from Sam Mingle (who recognized her when we walked in), but not necessarily at the cost of a better deal elsewhere. Not to worry -- used a buying service, and Safford/Warrenton came out as the best deal anyway. That was pretty affirming of my initial inclination. As a Wrangler owner I also really appreciate that they "get" and support the unique Jeep (especially Wrangler) lifestyle. Not just lip service, either - they support the local Jeep club, and stand ready to help with customization that can be a Wrangler owner's obsession. Very nice that John Stapleton in finance (another Wrangler driver!) tailored his presentation to our lifestyle (he remembered from the earlier purchase), saving us time and potential angst as a result. This place has the "old school" family atmosphere that encourages a long-term relationship with their customers, not just one more sale toward a monthly quota and done. Have been pleased with my dealings with the service department, as well...enough to drive out of my way to use them. Highly recommend Safford Jeep of Warrenton!
Safford Chrysler Jeep Dodge RAM of Warrenton Review
K9 Traveller
by J Haveles from Centreville, VA
November 5, 2018
4.2 (71 reviews)
I have to say that I had no idea that a car dealership could be so professional, trustworthy and competent. From start to finish of purchasing a new/used car; Pascal in sales is the man; personable, detailed in follow up and dedicated to my satisfaction not his, Jc in the business office is calm, not pushy, honest and efficient. I even worked with Dave for Auto Armor and he was dedicated, accommodating and thorough. Brendan, the GM sees over them all and it is obvious that the "trickle effect" works. Besides, everyone there loves dogs so how can you go wrong with that?! Well worth the 30 min trip to Warrenton.
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