Tate Dodge Chrysler Jeep and Certified Used Cars Review
Brilliant Used Car; even better Brilliant Service
by Walt G, Ford owner from a Dodge Dealer from Cheverly, MD
November 5, 2018
3.1 (30 reviews)
My "new" 2013 Fusion Titanium is phenomenal: Clean, Like-New condition, Loaded. Dave Giddens, F&I manager, made this purchase the easiest and friendliest car buying experience I have ever had. Not only painless, but pleasurable. Why? Great price, great value with the manufacturer's warranty, and a clearly stated, professional, and respectful process from the time I sat down, through getting the tags on my freshly detailed car (thanks, Rick). Joe Holden, my sales rep, was as friendly and forthcoming as could be. Even Desmond, the rep who invited me into the dealership, was amazingly positive, professional, and polite. All-in-all, I'm a very pleased buyer with a car of a quality-level I did not expect I would get. Highly recommend this team.
Tate Dodge Chrysler Jeep and Certified Used Cars Review
Love my new used car!
by KaneoheCarmine from Annapolis, MD
December 3, 2018
3.1 (30 reviews)
If I could give 10 stars, I would! First of all, many thanks to my salesperson, Joe Holden, for being very patient with me. And Manager, Marty, for making it all happen. Marty made it possible for me to get the car I wanted in my limited budget. Greg in financing was thorough and efficient. The car was spotless inside and out. Thanks so much, Tate Team, I can't say enough about you! I love my new used car!
So i was looking for a pre-owned VW Golf R, and i called around and when i called Heritage Preowned in Parkville i was greeted by Mr. Michael Lanci, and he said we dont have any but let me search come to find out they just recieved 1 in on trade it hadnt even been put in the system yet, i had to see this car! It had super low miles, Was kept very clean by previous owner, and the price was right! i mean comparable 2015/2016 Golf R???s with a few thousand more miles was even 2-3K more, they were at the bottom of the KBB and Truecar Value, they were awesome and had the Sales manager Mr. Woody Batts contact me immedietly and we spoke about the car, and literally within 3 days i was there for a test drive, and then the negotiations came, and they were very fair, i traded in a 09 Civic Si, which Carmax usually gives the best prices was quoted 4K with a check engine light on, they came back said we can give you 3,500 i said well if you can match this trade in value its a deal, within less than 5 minutes my demand was met, then to finalize the deal because i wanted the car (CPO) which is $1,400 they worked with me and got 33% off of that, and doing so the car had 4 brand new tires and brake pads put on, this car is beautiful i am so so happy and they were a pleasure to deal with i would not hesitate to send anyone their way, my dad even purchased his brand new Dodge Ram 2500 from them said great things as well! Mike and Woody are stand up guys and worked with me, and we made it happen and im extremly happy with my purchase, they are even getting me a free bottle of some Tornado Red touch up paint for a little chip from road hazards so i can make her looking new again, I highly highly reccomend you give them a call and they will make you feel at home! Look forward to dealing with you guys in the future well worth the drive! Brian
I bought a 2014 new Chrysler 300 from Jones Junction. At the time they were great. I wanted to purchase a 2018 Jeep Grand Cherokee from them as I had a wonderful experience with them 3 years ago. I sat with the salesman and he showed us what he had on the lot. I wanted an all white Jeep Grand Cherokee w/black leather. The only requirement was heated seats and steering wheel. They recommended the Overland which they didn't have in stock but could locate one. Sat with the salesman, didn't really care for his attitude and his negotiating skills were terrible and so was the attitude and financing. I work near Heritage so I left work Saturday morning early and met Rodger Shea, extremely FRIENDLY and knowledgeable. Told him what I wanted and he showed me the nicest Jeep Grand Cherokee Overland High Altitude in White with Black leather and anodized metal trim with all the bells and whistles for much less than I was going to pay at Jones with more options. The only bad part was Jones was giving Yeti Coolers but I was able to negotiate a Jeep Tumbler (lol). Rodger was awesome along with CHAD and JEREMY (not the singers from the 1960's). I would recommend Heritage and all the people there to anyone. I'm not saying this because they gave me a Jeep Tumbler. Awesome experience, honestly.
Jeremy Cooney was the lead of many people who made my buying experience 5 five star quality. This was my 2nd trip to the dealer as the 1st time, I needed to clean up some things in my credit. They definitely earned my trust by standing true to what they could do for me if I did my part. At no point in the process did I feel pressured or rushed. They listened to me and my concerns about ownership. Jeremy had the depth of knowledge and expertise that made my experience painless. The dealership made the process easy with quick & clear was always communication. The final price stayed within my comfort zone and there were no last-minute surprises. Every person I encountered was professional and polite. Jeremy himself was super attentive to my needs actually running to the gas station to get me a different type of soda! He stayed late to help me unpack tons of stuff during the vehicle surrender process. There were many times when things could have gone wrong but they never did. I appreciate the level of service I received and will definitely return for my next purchase😉
Buying our family minivan from Brian Perry was a fantastic experience! Brian allowed me to do the entire transaction via telephone (I never visited the dealer, not even to pick up the car). In fact, Brian personally drove my new vehicle to NYC (100+ miles away from the dealer) and we completed the paperwork in my kitchen! I got an amazing upfront price from Brian and the entire transaction (including delivery) was completed within 48 hours from our first call....even more impressive given I had been shopping/negotiating for months (and hating other dealership visits)! Brian is easily reachable via email, text and phone and he responds very quickly if you need to leave a message. You owe it to yourself to give Brian a call...you'll get a GREAT PRICE and excellent customer service.
When I saw the videos of the new 2019 RAM come out I knew I had to wait for these to come out as opposed to getting a 2018 off the lot. After searching various dealers when the 2019's just started to arrive I could not find the truck with all the options I wanted. I didn't want to buy a 60k+ truck and not have it perfect. Due to that I decided to place my first Factory Order for a car and build it to the exact specs I wanted. I was connected to the sales team at Ourisman in Clarksville, MD and I could not be happier with the end result. I live in Northern VA and the drive for me was about 80 miles but it was worth every bit of my time. I placed the order for my truck on Saturday 4/28 and it came in 7 weeks later on 6/16 when I picked it up. Through the entire process I was helped my Matt Moon in sales. Matt was super responsive with my all my questions while I was waiting on the truck and let me know the day it made it to the dealer. Matt made for a very pleasant buying experience and I would recommend anyone to him. My entire purchase was a NO NONSENSE process and it was an amazing experience. My sales price on the truck and trade in on my car were all agreed to when I placed the order back in April. There was no discussion of price when the truck came in and I actually got the truck for EVEN LESS since I could take advantage of a new rebate that I could not use before. I really got an amazing price on this truck. If you are in the market for a new truck there is nothing better on the road than these 2019 RAM's. You just have to test drive one to know how great they really are. The interior in the high end trims like the Limited I purchased are just jaw dropping gorgeous. Do yourself a favor and go check one out at Ourisman in Clarksville, MD and ask for Matt. He will be sure to take care of your every need! ~Ryan Y
I found the car I purchased on carguru.com. I clicked the "contact dealer" button on the carguru app to learn more about a specific vehicle. I received an email within 10 minutes (on a saturday afternoon/evening) from Ourisman and shortly thereafter scheduled a test drive for the following day. When I arrived, Ralph Bowen greeted me and already had the car out front ready to look at and test drive. He gave a great presentation/run down of the vehicle, we went for a test drive and he answered all of my questions. I never felt pressured to purchase the entire time, and I initiated the conversation to talk about pricing/financing/trade-in value; Ralph never pressured me into it. I was offered $2700 less than kelly blue book value for trade in (selecting "average" for my vehicle condition and "trade-in" opposed to "private seller" or "dealership seller." ). We were able to negotiate an additional $500 to the trade in, but that was still $2200 short of what the KBB trade-in value predicted. (My old vehicle is already listed for sale on their website with a $5200 profit margin for the dealership; $14,500 trade in value, listed now for $19,721). I am only including my specific numbers to help others in their decision making. The price of the vehicle I purchased was at least $1500 lower than any other nearby dealership, so I decided to just accept the trade-in value figuring I would be hard pressed to get another dealership to beat the overall price anyways. Plus, I work 70 hour weeks and don't have time to hop around from dealership to dealership. Overall, the experience was pleasant and I would recommend this dealership to anyone.
My experience with purchasing/ordering a Jeep Wrangler Unlimited Sahara from Ourisman???s of Clarksville was simple and easy because of salesperson, Jason Kerr. Luckily, I had a model and build in mind before I arrived at the dealership, but Jason was able to provide me with more detailed information to make my decision-making that much easier. I worked with three dealerships before deciding on Ourisman/Jason Kerr and the basis of my final decision to proceed with Ourisman was mainly due to final invoice price and Jason???s willingness to answer any and all questions I had about the purchase. He even provided me with additional guidance about my build configuration by making sure I thought about the long-term effects my decisions can have (e.g. re-sale/trade-in values). When Jason placed the manufacturer order, I was happy with the estimated 6-8 weeks delivery timeframe. While Jason kept me aware of the status of my build throughout the ordering process, I was pleasantly surprised when my new Wrangler arrived in 3 weeks (20 days)! Upon picking up my new ride, Jason guided me through the features of my vehicle, helping to set up certain defaults, easing my comfort about driving off the lot. In addition, he informed me to contact him anytime if I have any problems or need any assistance understanding my new vehicle. Knowing that I more than just a checkmark in a box made me respect both Jason Kerr and Ourisman.
Excellent saleman and very friendly and efficient staff
by Cat and Matt from DealerRater.com
November 6, 2018
4.5 (985 reviews)
We were coming out of 2004 F150 and really didn't know if we wanted another truck or if we wanted to switch to an SUV. Ourisman was the first dealership we decided to go to in order to evaluate our options. Jason Kerr responded quickly to my online request for a test drive and met us outside even when we were about 15 minutes early. Jason took the time (almost 2 hours) to take us around to the various vehicles and styles in order to help us make our evaluation and pointed us towards a model that I hadn't been considering that best suited the options that we wanted. There weren't any high pressure sales tactics and Jason was supportive of our desire to evaluate other brands before making a decision. In the end the Orisman Ram Big Horn offered us the best options with the bonus of nice 2017 model pricing incentives. We worked through final numbers and trade-ins the next day quickly and had a very fast and efficient final processing. The General Sales Manager, Jeff and the Business Manager, Dana, were both very helpful and efficient. Overall this was probably the best purchasing experiences that I have had at a car dealership. Please ask for Jason Kerr when you decide to visit, you will not regret it.
Our Awesome Experience with Ourisman Chrysler Jeep Dodge Ram
by Steven Ritter from DealerRater.com
November 6, 2018
4.5 (985 reviews)
My wife and I coudn't be happier with our new Pacifica purchase through Ourisman. My last Ourisman new van purchase was in 1971. I promised the dealership we would be back sooner. From John Treat to Justin Chenowith, the sales department gave us a great experience as we utilized the Costco buying program. Not only did we get the best deal as offered through the Costco program, we we given an additional $1,000 off on the day our Pacifica arrived from the factory. That was a pleasant surprise, and totally unexpected. John Treat went the extra mile and answered all my questions...even at 2 in th emorning! Customer service is his forte! Sales mananger Justin Chenoweth was so friendly in putting our new car purchase concerns to rest. He detailed every question I had and made my wife and I feel extra special! We search for the safest van in the market as we have twin boys coming at us in September and th Pacifica has the most technological safety features that will help protect our family. I would highly recommend this dealership to friends and family.
This rating is for Ralph Bowen, the salesman who I worked with in ordering my car. 10 years ago I purchased a 2007 Chrysler Sebring from Ralph at an agency in Rockville MD. I spent the next ten years having it taken care of by "Tate Chrysler" in Frederick, MD closer to me and I trusted them to give me the best advice. My son Chris only buys his Jeeps from Ralph and so the family tradition began. Ralph has a quiet, and sincere manner and is very knowledgeable of his cars. There was no high pressure (which would have had me running for the hills)!. When I went to the agency to pick up my new car Ralph patiently walked me through the paperwork and expertly programmed my car to my needs and wishes. I was back today to swap the temp tags for the permanent ones and have the pin stripping done. Once again Ralph took care of everything and even came out to say goodbye and good luck when it was leaving, We shook hands and I thanked him for everything!
Bought a Dealership Loaner Vehicle Here - GREAT EXPERIENCE!
by 64ourisman64 from DealerRater.com
November 5, 2018
4.5 (985 reviews)
I placed a call to confirm the used vehicle I was interested in was still available on Sun morning and it was.Finding a dealership open on Sunday is hard to find! My wife and I traveled ~3 hrs from Richmond VA and arrived at this dealership by ~ 2:30 pm. In just 2.5 hrs, we test drove the vehichle, had all our questions answered, completed all the main paperwork etc. If I every buy on a Sunday again I will remember to make prior car insurance arrangements to have the vehicle listed on the policy! My wife and I worked with Mitchell Stainback who was very professional and knowledgable. He answered all of our questions and we had a list of them. I strongly recommend this dealership as the process was streamlined and to my enjoyment stress-free. This dealership has become my dealership of choice (even though 3 hrs away from where we live!
Jackie Pressman and Jesse Catron are the best!!!! Jackie has gone above an beyond for me and I appreciate it so much! I had just been in for service and a week and a half later while taking my daughter to work at 6:30 am, my car overheated, etc. I called Jackie early that morning, and right away Jackie wanted to know where I was, etc, and I told her I had to go home, get dressed, and take the dog home. She told me to come in right away, she would have a loaner car ready and get me on my way..and she did! Both Jackie and Jesse are super super nice, and to me go above and beyond (even though Jesse would not let me have the Corvette on the lot as a loaner, LOL!), have made these unexpected car repairs/expenses not as bad by getting me in a loaner, so that I could take care of everything I had to over the last few days! I will always come to Ourisman for service....you both are the best!!!!!!
I found Ourisman Clarksville on truecar.com and in a matter of minutes after I filled in my contact info Jared Specht was calling me to find out exactly what I was looking for in a car. I went to look at what Jared had found for me two days later and I fell in love with a 2017 Jeep Grand Cherokee. I drove it twice to make sure it was the right fit and about four hours later I was going home in my new heated seat, sunroofed, black-rimmed Jeep. From start to finish Jared made this process very easy for me and I am so grateful for that! The only negative comment I have is that the navigation feature wasn't added onto my truck as it should of been when I purchased it so I have to go back for it to be installed. But other than that, this dealership gets a 5-star rating from me!
I recently traded in an SUV I had for a brand new 2017 Chrysler Pacifica minivan. Jason Kerr and "Ace" were excellent salespeople who were some of the most professional I've ever met. They made the process quick, easy, and no pressure. I love the new vehicle, and I will be back to Ourisman for service and future purchases. Thanks guys!
DARCARS Chrysler Dodge Jeep RAM Silver Spring Review
Very straightforward process, with no surprises or pressure
by mbatley from DealerRater.com
November 5, 2018
2.3 (16 reviews)
Did pretty deep research online and landed on a car that was (according to cargurus.com) a great price. Also visited the dealer web site and saw an "ad" for an additional $750 off used cars. When I called they told me that "ad" was for their Used Car Outlet, but to print it out and bring it in as this was the VW dealership in their chain no the Outlet. Went in, worked with Arnold Silverberg. Car was exactly as described, drove well, no pressure sales. They took half off the with coupon (which they probably didn't have to offer). They also threw in a free additional key valued at $300. In the process I specifically asked about any Dealer Fees and was promised there was no additional fees. Then when we were almost finished they told me there was a $300 Processing Fee. I asked, based on what was said, if that could be waived. Arnold went to bat for me and and, while they couldn't eliminate the fee, they reduced the price by $300. Boom! I would definitely recommend these guys and Arnold.
Heritage Chrysler Jeep Dodge RAM Owings Mills Review
"I Went to Jared"
by J. Sabb from Owings Mills, MD
November 5, 2018
4.8 (2083 reviews)
Jared was awesome. He was upfront with us about everything and worked with us to get exactly what we wanted. I would definitely recommend this dealership, Jared and his incredible personality
Heritage Chrysler Jeep Dodge RAM Owings Mills Review
"I Went to Jared"
by Auggii T from Owings Mills, MD
November 5, 2018
4.8 (2083 reviews)
Today was my first time at Heritage Chrysler Jeep Dodge Ram Owings Mills. I was in hopes of trading in my vehicle for a more reliable vehicle. Jared Wright was very professional and a pleasure to do business with. He made my experience at Heritage a great one, and an added bonus is that I will be leaving today with a new JEEP!!! ;-) KUDOS!!! Thank you again Jared as well as the other employees!!!
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