Jane Namkung is amazing!!
December 3, 2018
Jane Namkung Is the most amazing person ever! She went above and beyond, literally, to help me lease a Hyundai Elantra. Unlike the other salesmen/women at Hyundai, Jane actually kept in contact with me throughout the whole process and worked with me and for hard on my behalf until I was able to get a vehicle. She apologized for the bad customer service of the other employees at Win Hyundai and definitely turned my experience with Win Hyundai from extremely poor/negative to an amazing experience. I would come back just because of her. I was trying to purchase a vehicle for my veteran husband and had submitted an online application to see if I was approved for the vehicle. Throughout the weeks following the application submission, I received multiple calls/day from various different Win Hyundai employees asking when I would like to test drive the vehicle. When I asked about if I had gotten approved for the vehicle, they would tell me that they didn???t know but would immediately call me back to check up on the status of the application. None of them ever called me back. None. When Jane called, I was already done with Win Hyundai. When I answered her phone call, I expected to be given the run around all of the other Win Hyundai employees gave. However, instead, she apologized for the poor experience I was having and told me that she would immediately get to work on finding out about my application. I was expecting to not hear from her again, but I was wrong. She not only called me to update me on the status of the application but she also texted me as well. She finally told me I had gotten denied (I had just purchased a brand new vehicle 2 months earlier for myself). Instead of just giving me the bad news and moving along, however, she continued to work hard on helping me finance a vehicle. I told her about my situation and about how I was trying to obtain a vehicle for my husband who is a combat veteran and served our country for 8 years, and had no vehicle to get to and from work. She went through 10 different banks and I got denied by every single one of them. However, she did not give up! She did not give up even after I had. She was eventually, after super hard work, able to get me a vehicle! A new one at that! She is seriously so awesome and I cannot thank her enough for her hard work and for her determined motivated attitude of not giving up. She is sweet on the phone, over text message, and even more so in person. She is so outgoing, friendly, and down to earth. She gave me hope when I had none and I ended up driving off the lot with a brand new Hyundai Elantra, ALL thanks to her! Nobody else at Win Hyundai was able to do any of what she did for me, not even close. You should have seen the joy in my husband???s eyes when I brought him his brand new car, he was so grateful and thankful. Seriously, Jane is a boss! She deserves to be promoted to the very top, she is that awesome in every single aspect!