The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
We had been to 5 other dealers over the last 6 months. Each one said that I would have to "give up" one of the selected features...that the van I was looking for couldn't have everything I wanted. Jarred found one within 15 minutes of sitting with us....color, package, and a dvd player! He was kind and so helpful and never once made us feel pressured! We were done purchasing the van within an hour. I've been to other dealership where I've spent the whole day. The business manager was very thorough and personal. Made sure he went over everything and we were still out within an hour. I love the new van!
I would like to relate a positive experience that I had at Central Jeep on Friday Nov 23 of this year. I was looking to buy a new vehicle and Sales Rep Nathan Jolley assisted me in finding the exact vehicle that I was in the market for. Nathan was able to get me a good price and worked tirelessly on getting all the paperwork processed in a timely manner. Nathan answered all my questions with patience and knowledge and made the whole experience of purchasing a vehicle a lot smoother. Central Jeep provides a clean and pleasant atmosphere with a wide selection of vehicles on a spacious lot. If thinking about buying a vehicle I would recommend giving Central a look.
Luis was great from start to finish. Kept things simple and easy as I needed specific add-ons for my Ram, which ended up being a factory build. I would recommend anyone heading into First again for a seemleas transaction. Thanks again
Top notch experience buying/leasing Jeep from Frank Sorrento @ Grava. I've been buying from Frank for the last dozen years and its always easy and efficient experience start to finish. Its also backed up with Joe D in the Service Dept and James Murdock in the Body Shop Dept. Dependable support makes purchase decision easy.
While living in Boston, I visited Grava Chrysler and the entire team was extremely helpful when it came to making sure my vehicle was serviced properly. I called to book an appointment and their service team worked efficiently to find a time that worked best for me since I was a student with a busy class schedule. Upon arriving, I received a friendly greeting and was offered coffee while I waited for my vehicle to be serviced. Everything went smoothly! I had a great experience and would certainly come back to Grava!
Bought my Chrysler 300S a year ago and could not be happier with any part of my experience. I went in for an oil change and service this week and was reminded of the outstanding support from Service and Parts Dept! My unscheduled Saturday drop reminded me why I am long-term customer based on the assistance of the Grava brothers. Whenever I mention the Grava name all I heard is how they roll out the red carpet for anyone who walks in their door. I can't wait until my lease is up so I can trade in for a Grava Jeep! Keep up the great work for each and every customer!!!
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
I just want to say today I had the best experience ever! My salesmen Greg hands down top notch! He was very professional, had lots of knowledge of the car he sold to me. Took the time to show me every assett of the vehicle. He made sure I was all set and my car was connected to all my gadgets! I give him 100% customer service hands down! Shout out to you Greg Souza!😁 Hanover Ma!
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