by Michael J Giglio from Charlotte, North Carolina
January 17, 2018
I found a 2014 Lexus GS350 online at Andrews Cadillac that I was going to get for my wife's birthday. Thinking the car would be perfect for her, I flew to Nashville from Charlotte, NC to inspect and test drive it. For many reasons, I decided it would not work for her and I was prepared to leave fro the airport empty handed.
After discussing what her needs were and our budget Scott Levine suggested I test drive a 2014 ATS Performance with same miles and extended warranty, way more bells and whistles than the Lexus and better comfort for me (6'4"). We arranged to have a transporter pick up the vehicle the next day and waiting for me in Charlotte when I returned.
From day-one, Scott went out of his way to provide all the info I needed to make an informed decision in a completely pressure-free manner. I ended purchasing this vehicle from them because of the comfort level I had in our dealings. I WILL BE BACK WHEN IT'S TIME FOR ME TO BUY MY NEW TOY.
Bishoy Rizk is one of the nicest car salesmen I have ever dealt with. He was very genuine and straightforward and was eager to ensure I was comfortable with the truck I selected as well as the terms of the deal. Doug Hammond showed me many accessories available for my truck, but was not pushy at all. Austin Evans was easy going and straightforward when it came to signing papers. It was a very refreshing sales experience. Would absolutely recommend him and Nissan of Cool Springs for your vehicle needs.
Gil made sure my vehicle was handled with care from start to finish. He was very patient with helping me understand the process and kept me informed about every step. I highly recommend going to Gil for your regular service needs!
Everything and everyone at this dealership was awesome, I never felt like I was being pressured or forced to make a decision. They were very patient with me, and even when I got back to the finance department there were no tricks up their sleeve???s or hidden costs, perfect car buying experience definitely going to be my first stop next time I need a vehicle
Evan was awesome! We drove 3 hours after finding the car online. The Sonic Price made it simple - I knew it was a great deal and I didn't have to waste my time haggling to get the price where it should be. Because of the drive, we got in a little late but Evan, Kurt & Anita stayed to help us get everything taken care of. Everyone was friendly and welcoming and Evan was a pleasure to deal with. I could not be happier with my car buying experience!
The staff was so wonderful! Knowledgeable, friendly, patient, really wanted to make sure you were getting the best car for you and your family. I was treated with respect and staff was very courteous ! I want to let everyone know that I would not hesitate to come back to this dealership in Cool Springs.
I submitted an online request for a price after finding the yukon I wanted from DW GMC, and within minutes Teresa contacted me initiating the process. She was a pleasure to work with and after what I would call minimal hassle and back and forth, I drove three hours to complete the deal for my vehicle. Nico made sure I was comfortable in doing so and made sure there were no surprises once I arrived. Anthony completed the paperwork and made sure my new vehicle was in perfect condition, detailed and filled up with gas before I left. All in all, this was an outstanding transaction and I would recommend anyone to take their business to DW GMC!
Great place to get a vehicle! They greeted me timely and made me feel welcomed. They took their time with me, didn't rush or push and helped me find a vehicle for my lifestyle, budget and one I loved. I will forever be a Jeep driver.
We had a great experience at Darrell Waltrip when buying our new Yukon Denali. Bob and his team were friendly, helpful and knowledgeable. They let us try out several different models to see what would work for our family. Overall, it was an easy, pleasant buying experience.
I love this place and people I???ve never had such a great easy car buying experience until I went here today to purchase my new 2019 Dodge Challenger. Outstanding customer service very knowledgeable friendliness the whole team Spencer Fernando Stephen some more of there sales team all work together to get me exactly what I wanted. I left a extra happy customer and I???m highly recommending this dealership for your next purchase.
My Jeep needed an Oil Change and Tire Rotation. Tonya the service rep was as always wonderful, greeted me with a smile and quickly took care of me. The process was quick and painless. Franklin CDJR is a 5 star experience!
I called about a Toyota Highlander on the website. Spoke with Keith to make sure it was still there. When I got there, he showed it to me, gave me the Carfax on it. He ask me about taking it for a test drive. Put a plate on it and said to keep it for the day. I fully checked it out. He wasn't pushy. The car was in great shape inside and out. They have a great staff and have a great lot of cars to look at. I'm extremely thrilled with my purchase and highly recommend them.
Everything was excellent but the total price to fix my car labor was 5 times the price of the parts. Grant it we had the money but just weeks before Christmas we spent almost 900 dollars there goes Christmas but thanks for fixing it in a timely manner.
Randy Tant is an outstanding service advisor and experiences at this dealership have been very positive always very attentive to needs and try very hard to achieve customer satisfaction
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