Very satisfied with the SUV, staff, and dealership
November 5, 2018
Me and my husband are first time car buyers. After doing extensive online research, my choice came down to the Kia Sorento, Honda CR-V, and Toyota Rav4, and on paper, the Kia Sorento won. We went to the Safford Kia and was greeted by Tim. He was very polite, courteous, helpful, and above all, patient, with all of our first-time-car-buyer questions. When we sat in this Sorento for the firs time, it was screaming "choose me!", and we just couldn't say no. This SUV just felt right, and it was love at first sight. Most salespeople would have steered us to the most expensive model with the most options. Tim, however, was different. After assessing our needs and temperament, he recommended a model that fit our needs and experience, which was NOT the top of the line model; but rather, one near the base-line model, with the options package that suited us perfectly. Then, Betty explained the financing options and walked us thru all the paperwork, explaining all the warranty options, which we chose the complete warranty package, so that we are covered bupber-2-bumper for 10 years/100,000 miles. The EVU for the life of vehicle, the first-time free oil change, free inspections for life, etc. are added plus's of buying from Safford. All-N-all, our first-time car-buying experience could have not been a better one. If I had to fine one complaint, it would be that Kia doesn't offer enough colors for their vehicles. I wanted a very bright LOUD electric blue, but most of the colors tented to steer towards the darker neutral colors, and we chose a very beautiful dark charcoal color, which everyone says really looks good with us and the Sorento itself. Also, the dealership could have had a little better in-stock selection, without having to resort in pulling one from another dealership. The showroom was very clean, open, comfortable, and the smell of the showroom reaped of that new car smell. I highly recommend Safford Kia, and the Sorento over the Rav4 or CR-V.