Used Land Rover Defender for sale near Fox River Grove, IL

I’m not much of one for writing reviews, but in the case of Infiniti of Naperville, the extraordinary and impeccable service and attention they have recently provided me must be acknowledged. Short story – I needed to have them replace the engine in my Nissan Maxima. Jon Vargas, my service rep, arranged to get an engine delivered to the dealership within the next couple of days, and then have it installed and the car ready no later than Saturday just before I was to leave on vacation on Sunday morning with my daughter for a week. Saturday came and as promised the car was ready. I picked it up, and on the way home from running a few errands, the Check Engine light came on. At first I figured it might just be a “nuisance” sensor fault, and thought it’d be OK. But once home, without going into details, more severe symptoms arose - the car would no longer start, all kinds of error messages were appearing! I texted Jon in a panic, not sure what to do as I was leaving on vacation the next morning, and the dealership was now closed. In response, Jon said he’d come right over (and also had his lead tech come over) - they drove over to my house (after their working hours – they were “off the clock”!) and personally spent 2+ hours trying to diagnose and fix the issue. Unfortunately, they could not restore functionality. At this point I’m scurrying around trying to arrange a last minute rental car that I could pick up Sunday morning (at a potential cost of $600), but Jon was having none of that. After a flurry of phone calls to the owner/general manager, they arranged for me to be able to pick up a loaner car at the dealership on Sunday AM. Not only that, Jon came and picked me up Sunday morning at 7:30 to take me to the dealership, where in short order I was able to get a loaner and be on my way on vacation an hour later. So this was a long story, but it serves to demonstrate what I feel is, in my experience, unmatched customer service. They made a promise that my car would be ready, and available for my upcoming vacation. When through no fault of their own it wasn’t, they did EVERTYTHING to make it right – coming over to my house when they were not “on the job” and had no obligation to do so, opening up the dealership on Sunday morning to provide me with a loaner vehicle, ferrying me there. These are simply extraordinary measures that demonstrate the ultimate in customer service. It would have been so easy for them to simply blow me off and say “we’re closed, have the vehicle towed here Monday morning”, and probably most dealerships would have. But not Infiniti of Naperville – the folks are the salt of the earth. I’ll never go anywhere else again.

Vel is a great sales guy. Very responsive and will work with the customer. We drove from MI with a trade in and they honored their offer. There were a couple minor things like steering wheel was more worn than we would have expected given the nice condition of the rest of the car. Small headliner plug interior for convertible top was missing. Other than that it was a smooth transaction.

Great dealership...totally customer focused. Our salesman was Paul F... tremendous attention to detail. Traded in a Velar for a CPO Velar...fair pricing for both the trade and CPO. Highly recommend.

The overall experience was nice. The sales associate was nice. But when I got home and lifted the hood. I realized I immediately needed new filters, new oil. Top of the antifreeze the windshield wiper fluid was empty. Everything was good until then. Then I was just irritated and realized I was going to be paying a few hundred dollars to get everything up to par.

Great service all around, service was attentive and complete, always kept I informed, I would recommend EJ

Im in love!!! Impressed would be an understatement. The absolute best combination of luxury & ruggedness. Not a better car out there! Drives incredibly smooth & its capabilities are endless.

A remarkable buying experience! Jackson was responsive, informative, personal and NOT pushy. I am enjoying my new ride and have already recommended Chicago Motor Cars to my friends. Thank you for the quick turn around for a memorable Christmas surprise for my wife and family!

I lived in rural Zambia for 4 years and owned a 1995 Defender 110 TDI. Mostly drove on game paths through the bush to remote villages (we were missionaries). Always got us to our destination and home again through the most difficult terrain. Rough ride is a relative term in rural Africa. Dependability is everything there.

Joe Fuentes and the staff were responsive and very helpful with our purchase — even after the sale. Joe addressed a minor service issue that arose and took great care to make me feel good about the purchase.

Easy no pressure buying experience. Service department is friendly and efficient. Salesman David, business manager and delivery consultant were all efficient. I recommend this dealership to anyone in the market for Land Rover or Jaguar vehicles.

Fast and easy. All staff was pleasant, well spoken and mannered. Made an out of state purchase with a few email and phone calls. Sales person Luke was excellent.

Ziegler Land Rover steals buyers money and cars. They sell new vehicles to you and then negligently deliver this to someone else with no any proper documentation. When you request your car or money back they simply kick you out declaring that deal is done. Then they steal your sales tax money and they try to register the stolen vehicle on your name. General manager and new cars sales manager are making at you telling to go to the insurance company. But there is no any insurance because the vehicle wears never delivered. Do not buy any cars from this fat cockroach. They are thief.

My Defender is very fun to drive. The interior is spacious, comfortable and very quiet. The exterior styling gets lots of attention and I am constantly getting guys coming over and asking to take a look. I have the P400 engine and it has lots of power and I love the growl it makes when I step into the gas. If your looking for a vehicle that feels like a luxury car on the inside but can still go off roading with ease this is the one.

I throughly they were professional, low pressure, responsive and transparent. I went to several other dealerships and found them to be lacking in follow through and rude to my daughter. Kai’s was a breath of fresh air.

UNBELIEVABLE SERVICE.They picked up and returned my car,left me a beautiful loaner. They even trew in a free oil change and tires rotation(BILL HEUSSNER arranged the whole service)Go see Bill if you need a beautiful car.I don't write reviews too often but Bill Heussner and Heritage earned this one.Ernesto Solimene

Best suv i have ever owned hands down ! The power and comfort are amazing.....Zero issues ! I've owned several high end vehicles and this one blows them away in all ways.

Had a full tire blowout and needed my car to be towed. The tow came to collect my car from my jobsite and brought it to the dealer with no hassle. I was periodically contacted about my car/service through out the day. My car was ready by the time I left work. Overall great experience for a stressful event.

Let me start by saying I love Land Rover products, have owned a few, and I love this car but... I've had more electronic issues with this car than all previous combined. Granted, it has a lot more technology than previous models I've owned, so there is that. Land Rover frequently sends software updates to the car that must be downloaded. It takes several attempts to ever get them to work/download properly. The last one I received I finally had to take it to the dealer to let them do it (after several weeks of trying). Additionally, the camera system had to be replaced for intermittent interruptions that progressively got worse over a few months time (car is a year old now). Big problem for this car b/c it's difficult to see out of the car and the cams are a necessity. Beyond the electronic issues, the car looks great and performs well on my ranch where I actually need a car that can get around in all weather conditions and on the inclines and rough terrain we have - plus I just enjoy driving it. Hoping they work out the electronics. I plan to keep the car for a good while.

Very nice dealership, kind courtesy, and knowledgeable people. Fair offers and good inventory, definitely willing to bend over backwards to earn your business. I would recommend.

Easiest car buying experience we have ever had. Great service. Would definitely recommend them to our friends.

Great experience buying my Range Rover! Very helpful. Honest! Car exceeded my expectations when delivered (bought remotely and delivered). Staff very knowledgeable and provided all information about the car without pestering me with excessive sales pressure. Will go back!