My Jaguar came from another dealer. This was its first service and I was concerned about servicing at a different dealer. I was delighted to find the service advisor, Joe Simoules, took time to explain the Jaguar warranty and service programs and provided advice on a few use items. Everyone there was welcoming and helpful.
Great sales experience from MO and the entire Land Rover of Alexandria staff. Mo showed my wife and I approximately 3 vehicles total and we switched one after signing the paperwork the next day for a different color. Not even a compliant. I highly recommend this dealership. Look at their leasing option if you are like me and like to change vehicles every three years its the best bet. I always tell me wife that we are only renting the vehicle.
Khalil is a terrific Land Rover/Range Rover Sales Consultant. He is professional, experienced, and has a soft/no pressure approach to the vehicle purchasing process. I strongly recommend him for a personalized buying experience. Most notably, after the sale was made, he followed through with me on several different matters. The buying process took way too long partly due to the fact that they had a relatively new financial officer, and partly to the fact that their office technology looked to be very dated.
Willing to work with me;
Honest about my options with them or another manufacture;
Honest about the vehicle disadvantages (of course, they were very strong about the vehicle advantages);
It was very important to me to dialogue with someone about the New Discovery and whether it was the right vehicle for me. Bottom line, I felt I could have a real conversation without the sales spel/pressure. I will note that I talk to several other dealerships and my experience varied but Alexandria Landrover was, hand down, the one willing to work with me. I highly recommend them.
The staff at Jaguar Bethesda location are the best. Randy and Jon made the entire process pain free from start to finish. I really appreciated their attentiveness to my needs and ensuring that when I walked out I was completely satisfied. Raul did an amazing job of showing me how to utilize the features inside of my F-Pace. Overall I'm satisfied with my purchase and thankful for the assistance I received from the Jaguar Bethesda staff.
Just bought my Discovery Sport this week. Although the process can be stressful at some points, Alton was an amazing sales associate. John, the sales manager came in to help as well and turned out to be a gem.
Both of these guys made the overall experience pleasant and I'm happy to have bought my car through them.
But seriously, if you want great service, ask for Alton when you walk in.
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