Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
I choose Lexus for reliability.
by Dwight Russell from Medina, WA
November 2, 2018
Dash board remains the same each year - easy to use. I have had Lexus suvs, but return to the LS series for comfort , ride, and reliability.
The dealership is very impressive - clean, well-lit and modern, with a fantastic refreshment area. Mark Malak was our sales rep and he was fantastic. Honest, fair and a genuine pleasure with whom to work - I will be recommending him to anybody who needs a Lexus in the Western suburbs. We closed our deal in less than an hour. Unfortunately, we must have arrived at the busiest time of the day because we had to wait over two hours to meet with the finance person. Joe Castillo was pleasant, but I was more than a little disappointed that he tried to tag me with an interest rate that was more than 1.5% over market - and was not even going to point it out before having me sign the final contract. When I threatened to walk out and obtain my own private financing, the rate magically dropped 1.4%. Joe did do a good job of explaining the other "finance" options - e.g., extended warranty, prepaid maintenance, gap insurance, etc. and was not overly pushy.
by Car hoarder from Philadelphia pa
December 21, 2018
First Japanese luxury car It's a commuter vehicle for daughter to get too and from school. So far the car itself is acceptable. The dealership ducked but cars is ok
Felt welcome as I entered the door. Staff was available and when I asked for the sales person that I had been communicating with, salesperson was waiting.
Overall best car value
by KenHeron from Phoenix
May 28, 2018
This is the fifth Lexis I have owned and the second LS. I have also owned a variety of other high-end vehicles. This includes the S 500 Mercedes and the seven series BMW. I have also owned a handful of Cadillacs and Lincolns. While each of the others may have had individual points that I liked very much this LS overall is the best vehicle I’ve ever owned. It is remarkably smooth riding and quiet as a tomb. The interior is comfortable and elegant and I can’t say one negative thing about this car. I can see driving this car for much longer than I typically keep a vehicle !
Stopped in to make an appointment and was very pleased the Adviser said if could handle an hour and half they would do it fight now. First time I’d ever been taken as a walk-in. It saved a ton of my time since I live 17 miles away. Kudos to the service adviser.
Smooth soft comfortable that’s ls 460
by Mike123 from Ellicott City,MD
October 15, 2018
Great luxury vehicle. Best vehicle I have ever owned. Ls 460 AWD. Drives great in all weather conditions. Soft,smooth,comfortable best of the best with low maintenance.
Great customer service and knowledge base of the repair team is superb. The sales team is also great to work with.
Outstanding Luxury Machine !!!!
by DaddyRich from Harrisburg N C
June 8, 2018
I brought the First LS-400, kept that one 10 years , Sold it And Brought the LS- 430 , Kept That one 8- years !! Brought The LS -460 2008 and kept that 10years !!! Never had a Break down just Tires, battery, And Oil changes , kept up with all the service Intervals , You can’t find a Smoother car than this one I got now 2014LS -460 L , nice !!!!
The process was very thorough. Everyone was friendly and helpful. My sales associate Hassan was wonderful! Made sure my visit was perfect from the moment I walked in the doors to the moment I drove off.
Full SIze Ultimate Luxury Most Reliable Car ever!
by NIRANJAN from LOS ALAMITOS, ca
November 29, 2018
I have always owned Lexus LS car. This LS460 still drives like new and looks new. It will last for many more years. And you will get a lot of compliments when people see you driving this luxurious car. Totally quiet car and amazing technology like Soft Door Closers and much more!
Anytime I take my Lexus NX200t in for servicing everyone is fantastic to work with and I must say you have the nicest waiting area of any place! Tony is exceptional and keeps me informed on what???s going on and I recommend Lexus of Orland Park to all my friends and family!!
That Lexus feeling of reliability
by iPoorsha from Wi
December 3, 2018
Every time you get in and drive you don’t worry or think about anything going wrong. Ride is so smooth and quiet even with over 120k on it. Great value for a used car.
Excellent customer service. Addressed all of my needs and smooth purchase process
Wow, best car I've ever owned
by LoveCarsMoreThanMoney from Raleigh, NC
January 2, 2019
It was perfect, smooth, quiet, powerful, reliable, luxurious, prestigious and quite affordable. I highly suggest giving this car a go. The only problem you'll have with this model is the air suspension and the brake actuator, I replaced both and I bet it'll run forever.
Once you go to a few dealers you start to see a trend of how they just want to sell you a car. This was one of my last three places on my list to visit but it easily became my last. The salesman, Bryan Garcia I believe, was extremely helpful and broke away from that role of a pushy salesman. He answered all my questions and made me really feel like he actually cared I left happy. For all future car purchases I will definitely be coming to Bryan first for help before anyone else. I could have hoped for a better experience.
My second LS460. As great as usual.
by MTLPYRON from Olympia, WA
June 22, 2018
Need a comfortable, safe, reliable, luxury, quiet, and powerful car. This is my second LS460. They met all my expectations and has been a pleasure to drive.
Great styling, performance and drivability. Technology package is second to none and the Mark Levinson sound system is unbelievable. Overall, this FSport LS 460 is the true competitor to the Mercedes S Class.
I have always been impressed with the style/looks of the Lexus LS460. I recently bought my first Toyota product (2016 Rav4) two years ago and am very impressed with it's reliability ! So, I had no qualms/problems with purchasing a second (2015 LS460) Toyota product and am equally, if not more, impressed with this vehicle! Online searches were very helpful in deciding what price was a good value as well. Thank you!
Very Easy Access, no headaches, was in for a 40K service which was performed with no issues & done timely. Also I found that if in need of parts after calling around Planet Toyota had a better price on what I was looking for & had advised on other related parts on sale. Would recommend!
Great Car! So comfortable and quiet!
by Skyhound from Columbus, Ohio
September 26, 2017
Great Car! Gas milage could be better with 24 MPG. Never had a better riding car. King of the road!
The front desk was so kind and a pleasure to greet each visit. Mark Sarros was patient and very knowledgeable. A pleasure to work with.
Best Interior design
by Faramarz Asgharzadeh from Baku, Azerbaijan
September 17, 2017
The 2016 Lexus LS adds more confident styling and new tech features to its staples of excellent refinement, build quality and comfort. I bought it in 2016 and I'm happy with elegance interior design and performance.
This is the 4th Lexus we have purchased from this dealership. We did venture out and test drove other brands this year, but none came close to the Lexus. Lexus is unparalleled in its quality, smooth and quiet ride and striking design!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Roomy and comfortable yet sporty
by Dave from Casper,Wy
June 28, 2017
I have never had anything but minor service done to my Lexus LS 460's. This is important when the closest dealer is in Denver or Salt Lake City, Utah.
Excellent setting and no hassle purchase and dealing with Edgar. Very surprised to experience such a smooth handling of vehicle purchase at an EXCELLENT dealership in this day and age. Mike in Finance was superb and so easy going gentlemen! Came away with excellent customer experience so much so that we would visit this dealership again for vehicle purchase even though it an hours way away!!
Best car overall I’ve owned
by BirdistheWord from Savannah,Tn
December 8, 2018
This is top of the line vehicle inside and outside very reliable,sound and solid the ride and driving is unbelievable also pretty much incomparable to any other car on the road
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