Was not greeted when I arrived! With two people (employees) standing in a office to my left. Just "shootin the breeze" After oh say 6or7 minutes service advisor returns and treated me and my wife very well! The individual in the office apologised stating they did not know I had not been helped. Over-all a good experience!
We were traveling from Chicago back home to Minnesota when we discovered a major oil leak, they were extremely knowledgeable and helpful! They fixed the issue at no change because of the warranty and recalls I didn’t know we had! We were back on the road and was able to get home before a major snowstorm hit! I’ll only buy a Kia when it comes time for a new car because of the service and warranty with this one!!! Thanks again
I was treated courteously and quickly. This is an absolutely great service group. The people are friendly, helpful, and knowledgeable. If they don't have the answer they will find it. They are always willing to go above and beyond the call!! Vehicle was in and out sooner than expected and done properly. I have the greatest regard for Service Rep. Alisha, Manager Sean and Scot the OPS manager. They all go the extra mile.
The last time I bought a car was back in 1997, so when I finally decided to give up that vehicle, I started online. I had no idea that, when I would look at the websites of car dealerships, someone would call me within 5 minutes. When I was looking at the Prescott Brothers of Rochelle website, the phone rang. I just waited for a message on voicemail because I was not sure I wanted to talk to anyone yet. After a few minutes of chatting with my boyfriend Glenn, I decided to give Rob Jasper a call back to talk about test driving a Ford Edge. Like I said, I only planned on test driving the car.
I ended up buying the car because I totally enjoyed it, and Rob made the whole process go smoothly. I even had some uneasy thoughts about what I was getting myself into and he was always patient and understanding. Everybody there treated me with great respect so I would highly recommend anyone to shop for a car at the Prescott Brothers dealerships.
We would recommend Prescott Brothers Ford dealership! We would buy from them again. We also have had our truck repaired by them and was treated very good. Talked to two salesmen, Rob and Jason. Both seem like hard working guys that want to help match you to the right vehicle.
Super to deal with! I shopped for a car for my sister. I've never personally dealt with a car salesman before, and I was wary of being taken advantage of, and thought it would be difficult to get a good deal. Nothing could be further from the truth! Not only was I treated more than fairly and respectfully, I absolutely know we got a great deal! I will certainly think of them first for my next purchase, even though we live hours away. I have seen and been closely connected to others who were taken advantage of at other dealerships, and boy, a dealership I can trust is more than worth the trip!
I was looking for a very specific Mustang GT. After hearing that Kunes specialized in Shelby’s, I knew this was the right spot to shop. After seeing the exact car I wanted online, I made the trip down and purchased it. Great communication, process, and Alex was the best salesperson I have worked with in a long time. Can’t wait to do business with again!
This is a perfect dealership with perfect service. David is the best sales I never seen. The car is amazing and everything is perfect. This is not my first or only car but this is my best experience from dealership.
Johhny Fernandez is the best!!! Friendly. Confident. Knows his stuff. Takes care of buisness and customers. Answers all questions honestly. Makes an anxious customer like my wife a little less anxious. He doesn't push cars on you. He truly try to help find what works for you in your price range. We will definitely work with him again and send family and friends his way!!
Drove to buy a car for 2 hrs and they took care of us. Always let us know what was happening during the whole process. Also made sure we were happy with car and understood everything.
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