I've come to this dealership before due to a recall on my 2007 Mazda. I've always had good customer service in the maintenance department, so when it was time to finally buy a car I decided this dealership would be a good start. I'm SO happy I made that decision because the customer service and atmosphere here is excellent! Joby was super helpful, listened to all my ridiculous requests and made sure I was happy with my purchase. I would highly recommend working with Joby if you have the opportunity to do so. Shane was super helpful explaining my finance options and made sure to explain the process while we waited for my information to come back from the bank. Jeremy went through the paperwork thoroughly and quickly and made sure to stop and answer any questions I had, in detail. I was even there past closing time (I try not to be that person -seriously!) and no one even batted an eye about having to stay late to accommodate me. Overall, excellent customer service. I would highly recommend the Mazda brand and the Kent dealership.
After 2 years of service at Brunswick Auto Mart it was time to replace our 2012 Toy Sienna. I was guided through the process by Dominic Diliberto. He made the time available for me prior to the official opening of the sales department and met with me again for test drives. We bought a 2018 Toy Sienna XLE. He made sure the car was ready to go and had been prepped to our expectations. The deal was signed and delivered by Teri Mateo the Sales Manager. We received a great offer for our trade and were shown several ways to finance the deal. She is one of the best informed Sales Managers I've dealt with in 50 years of buying cars. Brunswick Auto Mart is a top notch auto dealership! Looking forward to working with Rich in service for the life of this new car.
Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
Sent them a email about a vehicle I was interested in on Cars.com and they got back with me almost instantly. Even though the car had been sold that I was looking at they still sent me other vehicles to look at . Very friendly
Great experience at Mazda of Bedford! I contacted them ahead of visiting and the salesman test drove the used car for me and gave me honest input about some of the imperfections that weren't noticeable in the online pictures.
I am VERY satisfied with my sales experience and would highly recommend Mazda of Bedford. Leased a new Mazda this week. Knew my price point, but not exact car I wanted. Thought I had settled on a vehicle, but changed my mind overnight before taking delivery. Everyone at the dealership was nothing but gracious about my change of heart. Cannot say enough good things about Sean in sales, Scott in management and Ray in financing. They helped me get into a car that was a better fit for me without pressure or reminders that my flip-flop caused them extra work.
I am very happy with the purchase of my 2016 Mazda 6. Philip Cohen was the sales person and worked with us to get the price we wanted to purchase the car for and I did not feel like I was under any pressure. They found the color I wanted and called me when the car arrived at Mazda of Bedford made arrangements to be at Mazda of Bedford at 9:00am on Saturday to do the financing and go over the car. Jim Kueber took a lot of time going over all the features of my new car and he did an excellent job at explaining everything. I would buy another Mazda at this dealership. Thank you.
by Buyer from Broadview Heights from Broadview Heights, Ohio
October 3, 2018
When we walked into the Mazda dealership we were immediately greeted by Matthew Radeff. He was very professional and friendly. He patiently listened to our needs and showed us exactly what we wanted. We did not do a lot of research prior to coming but Matt explained all the different models to us. He stayed almost 2 hours past closing to finalize our purchase. We are beyond satisfied with the experience.
Before we walked into Mazda we initially went to Volvo next door and were not even greeted by the sellers. One walked up to us without even saying a word. We had to greet him. After the seller made it clear he had no interest in spending even a minute with us we left and went to Montrose Mazda where we met Matt.
We started the day considering purchasing a Volvo and ended it with purchasing a 2018 Mazda CX-5 Touring with package. Kindness and professionalism goes a long way.
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