11 years ago I purchased a BMW from Anderson. It was a very pleasant experience. That brought me back for round 2 and I bought a Mazda CX-5 Grand Touring, which they had to bring in from a dealer in WI so I could get the color I wanted. I got a solid deal, and the service I received and always have received is what brought me back again. I highly recommend Anderson BMW, Mazda and Volkswagen.
Awesome experience working with Kevin, Gary and Bob. Had information I requested via online chat with Dottie waiting for me upon my arrival. They worked with me were attentive to my needs and did not pressure us. The experience was terrific will continually refer friends and family to this car dealership
My daughter was searching for a couple weeks for a new vehicle. She is very picky, so she covered a 50 mile radius around the house before coming to Russ. She bought the pre-owned van she was looking for at Premium Auto Sales at a very reasonable price. We were both impressed with Russ. His honesty, and knowledge brought me back a week or so later to get a car for me. I purchased a 2015 Chevy Malibu, and for the first time in a long time, I have no buyers remorse. I highly recommend Russ and Premium Auto Sales to everyone. Russ will always be the first stop for me from now on.
Excellent Experience at Napleton Mazda - Libertyville
by Benjharper100 from DealerRater.com
October 10, 2018
This dealership was really great and the sales and managerial staff made the experience really enjoyable. Sean is so nice, very knowledgeable and very helpful. He made the process easy and didn???t put us in any awkward sales situations. After the purchase, he spent time with us (at 9 o???clock at night) to make sure all the settings were to our liking before seeing us off. Great service and a wonderful overall experience.
Expert help and advice from Jeff Becknell, Service Manager
by 2012MazdaMX-5 from DealerRater.com
August 24, 2018
I was specifically referred to this dealership by the Windy City Mazda Miata Club and by my neighbor, Matt, who also owns a Mazda MX-5 Miata. Matt knows Jeff and takes all his cars for service to Jeff. I must admit I was still somewhat skeptical. I waited an incredibly short time for Jeff's service staff to identify and fix the problem, a leaking drain plug on the 6-M transmission. Jeff personally took me out to the service area and showed me the leak while the car was on the lift. Please note that this was a very clean and orderly service shop that I can attest to firsthand. And, what other dealership allows you into their shop, for whatever good or bad reasons? Hats off to Jeff Becknell and Napleton Mazda! We discussed my upcoming 60K service requirement (the so-called "Big One") and what a refreshing conversation with the Service Manager who is both straight-talking and customer-focused. By the way, full disclosure: the leaking drain plug was caused by the owner, and the cost to fix it was "no charge." Also, Jeff described the 60K service for the Miata as mostly "checking." I really think I understand why the gentleman from the Windy City Mazda Club takes his SE (Special Edition) Miata to Jeff and why the Windy City Mazda Club knows the SE Miata owner is happy getting service from Napleton Mazda -- for a car he really cares about. Like me.
We purchased a CX9 from this dealership and Chris help,us a lot. After two.Or three weeks my son called to make an appointment for the interior exterior package we bought . Someone informed my son that Chris should have made that schedule then he was put on hold . We decided to go the next day to make the appointment and tried to explained to the receptionist what we wanted but was inform d that there is no such thing . Luckily Jeff Becknell came in and explained everything and informed us to bring the car the=next day . Jeff deserved a 5 star rating 5 being the best for being patient and understanding to customer needs.
Went online and made an appointment for regular maintenance. Altho there were several cars in the entrance bay when I showed up, I was immediately seen and within 10 minutes I was processed and in the waiting room. The service techs are all great people, really kind, upbeat and respectful. I always feel comfortable going in there and they genuinely listen to any concerns.
Great customer service wasn’t really in the market in buying a truck but Christmas around the corner got my wife her dream truck Adolfo understood our financial budgets and worked with us to get the best deal and I highly recommended you guys to ask for Adolfo Cervantes when you guys come to this dealership
My salesman Erik Cardoso was very informative about the history of the vehicle and was very fair in negotiations of my trade in vehicle also. Would recommend Erik to my friends who are looking for a vehicle.
The Nissan team was outstanding. They answered every question I had. They worked with me though out the whole processes. As a first time new car buyer it was scary but they made you feel comfortable!! David (sales) and the GM and Adam of the finance dept. All did a fantastic job thank you guys so much.
Don and Robert were awesome, both were very upfront and honest. I got a great deal on the RAM, but I also earned a couple of friends. I will go back to buy my next vehicle no doubt. Great business, great people, highly recommend Don but you better be ready to hear the truth bc he's a straight shooter.
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