Needed to purchase a newer used car for my daughter. We had a very good purchase experience with our sales person Jason and the rest of the staff. No pressure and the pricing is below KBB. Hertz Car Sales in Crystal Lake is a new found gem for me. They will now be considered for any future car needs.
Alex Dubinsky is a delight to work with for purchasing a vehicle. No pressure in the process and very helpful in choosing the right car for your needs. He is very knowledgeable about the different model and trim available. It was actually a fun experience.
Took a little long to buy the vehicle. Jim was very nice and funny. Trevor was respectful and very polite. They made the process very easy for me and my wife. Thinking about going back for a vehicle for my niece. Ask for Trevor or Jim Wheeler(there are two jim's there).
Went online and made an appointment for regular maintenance. Altho there were several cars in the entrance bay when I showed up, I was immediately seen and within 10 minutes I was processed and in the waiting room. The service techs are all great people, really kind, upbeat and respectful. I always feel comfortable going in there and they genuinely listen to any concerns.
I like that soon as i pulled into the service department i was greeted immediately. I was directed to speak with Rom Elling where he took care of several problems i had with my vehicle. Ron Elling kept in contact with me through the repair process to keep me informed of what was going on. Fantastic dedicated employee who seems to really strive for excellent customer service. Ron was able to work around my busy schedule and gave the car repaired very fast. The car was even cleaner than when i dropped it off. He couldnt of done a better job. This repair and the way Ron Elling handled things is the reason i will be returning for all service and repairs to my vehicle.
I bought Honda Civic 2014. Many options for Japanese cars at reasonable price. They price to sell the cars instead of spending time in negotiations .please don’t go over the facility as we don’t need nice facility to get a good price on the car
Met with Jeff on a saturday afternoon. Test drove 2 cars and decided on a Buick Lucerne.
Jeff was very informative without salesman ship or pressure.
I got a very fair price for a quality car.
I recondmend this dealership with out hestitation,especially, if your an inexperienced car shopper,or do not want to deal with the tactics of a traditional dealership.
Even though i did not purchase a car here! But we had a great experience. Sales personal were professional and not pushy at all. You can test drive with confidence. The selection of cars are top of the line. We test drove a 2012 audi 2.0T premium plus AWD and it had low miles , luxury and speed. I recommend the dealer to everyone that love a touch of class.
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