I do not even know where to start with this. I will first off say that I never ever write reviews...... I took about a week to write a review at first I wanted to write a bad review because I felt that I was getting nowhere but then I thought let me try to reach management and address my concerns if it is not addressed then I will the bad review. With that being said I would like to thank the service manager Jason and the general manager Jad. They both listen and resolved my concerns. Every dealership has issues if you think that every dealership is perfect you are going to be let down big time. What does matters is how the dealership addresses and resolves any issues you may have at that time. This dealership was great with following through on their promise to resolve my issues. One thing I can take away from this experience is before you leave a review allow the dealership/company to hear your concerns and address them before you leave a bad review just to stick it to the company. PS gave it 4 out 5 stars because of the money on gas and tolls I spent getting it resolved :-)
‘14 and ‘17...just keeps getting better!
by John De from San Antonio, Tx
January 6, 2019
I have the sport which is the bottom of the line but it is more car and style for the money compared to other choices in their same league. I absolutely love it!!! Sole Red ...complements all the time! Great on gas!
My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.
Gets it done
by John A from Georgetown,TX
November 30, 2018
This car really surprised me. It is comfortable and well mannered. I also appreciate the gas mileage.
It is living up to what I was looking for.
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
by CALVIN from PAMHANDLE
November 18, 2018
FUN TO DRIVE AND VERY SMOOTH. LOVE THE MANUAL SHIFT ON IT.
GOOD GAS MILLEAGE AND GOOD FRONT SEATS. LOVE THE LOOK OF IT
AND HOW IT PERFORMS.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Real great looking car
by Johnj from Gilbert, Az.
August 26, 2018
Looking for a sporty car having all the safety features plus the ability to handle two sets of golf clubs without folding the rear seats. The Mazda did all that. Like the style too. The A/C works great in our hot climate.
Helpful staff, timely service, clean waiting area, definitely make customers feel important. Will definitely continue my service there and refer friends and family for purchase or service.
August 6, 2018
The design of the car is sporty, but the engine size (4 cylinder same as the Mazda 3) could be upped to a six cylinder. Acceleration is adequate with the six speed manual transmission. 19" "performance" tires look good, but are unusable in the snow. Need to purchase a set of all season tires if you live where snow is possible. Recommend Mazda trade the performance tires for all-seasons as standard. Don't particularly need a tire rated at 140 mph ! Better gas mileage than advertised if you stay under 75. Overall nice car, at a fair price.
Really enjoyed working with Darcars VW. Eduardo was a great salesman, finance was quick & hassle free. I???ll be going back for the R model
I love this car
by Tjschock from Des Moines, Iowa
July 7, 2018
The car is fun period. I went from a charger to this and was concernes it wouldnt be as fun to drive and i couldn’t have been more wrong. Handles extremely well and is such a smooth ride. My friends all got to drive it and agree its a must have for anyone wanting a sexy sporty fast car with all the bells and whistles. With it havjng a 4 cylinder engine its avging 31mpg atm and compared to the 19mpg the charger had id say it has more bang fle the buck. I definentally auggeat test driving one today and dont forget to put it in sport mode for the extra boost you know youll want from time to time. Love this car.
awesome choices, easy to deal with & straight forward from the get go. I got my new Eclipse cross at great price & payment. Was worth the 2 hour drive. I recommend this dealership and their staff. Thank you Renn Kirby Mitsubishi
Sporty, Stylish, Very Affordable Sedan
by davidc from Jacksonville, Florida
July 6, 2018
Love the exterior and interior styling, sporty road-feel, great gas mileage. I was looking for a coupe. This sedan is feels a lot like a coupe.
Yesterday we we puchased a car from Gaithersburg mazda. It was a stress free, rewarding experience. The sales consultant Sri was knowledgeable, professional and helpful. We will be returning to Gaithersburg mazda for future car purchases.
I just purchased my new RDX yesterday and I am very pleased with it. I drove 2 hours to Rosenthal Acura to get my car. It was a hectic drive, but well worth the trip! I can???t say enough about this dealership. My salesman, Alan Eden was so helpful and such a pleasure to work with. He is a true professional. He did everything he could do to make this a great, smooth transaction. Even though we have so far to travel to get there, I would highly recommend this dealership. I really love my car! Thank you Alan Eden for everything you did for us!
Great and enjoyable experience working with Fernando at the first day of the visit, it was one of my car dealerships visiting. After a few days of shopping around, I finally select Fernando, he answers my midnight questions, help me select the cost saving package choices and work with manager provide good quote. He is very professional and friendly. A few days later, I select Rosonthal to start purchase the car, his team Ned Imaniyan help me trade in and proceed the final negotiations. He???d answered many questions from my wife to figure out how to control today???s high tech car... I feel from the top manager to sales team are so nice and enjoyable work with. The price, the car select and the car cleaning all are perfect. I want to thank you all from Rosonthal Acura Owner, Manager, Fernado and Nad Imaniyan and other team. This is the best car dealership I enjoy work with!
Best car for the price they will go out of ther wa
by Nick Ellis from Frederick
January 22, 2017
Todd Patton is the best sales rep ever he went out of his way above and beyond to pull strings to get me the car I wanted before it was supposed to be released
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