Gerard helped make what has previously be torturous experiences a pleasant one. I dreaded purchasing a car expecting the same old same old. I was pleasantly surprised. There was no high pressure sales tactics. I bought a great car and hopefully a salesperson I can rely on for each car purchase from here on out.
Bought a Lexus ES 350 40k miles, four years ago. Great buying experience. No hassle. Got me in and out with financing. The paint job, front bumper went south on me about 6 weeks in. Not carmax's fault. Lexus had a problem with paint on that year make and model. Purchased a warranty. Best decision made in a long time. Very reliable car, extremely reliable warranty. During the last six years, the warranty has paid for about 7k in repairs.
My salesman Jim Herin was the best! Good communicator and always on top of things during the process. I bought my truck on line sight unseen. The photos were beautiful and Jim arranged all of the shipping to get it to me in Nebraska. Aside from needing to jump start the truck to get it off the moving trailer and then putting it on a charger it was just as advertised! I love it. I would work with Jim again when i need to get another vehicle. The finance department leaves something to be desired. I am still waiting on paperwork to prove i own the truck. Finance department is the only reason they did not get 5 stars.
I was shopping for a used Chrysler Town & Country Van in excellent condition that had a 6-way power seat on the front passenger side and was white on the exterior. This particular model was very hard to find and CarMax only had about 4 of these nationwide out of about 340 Town & Country vans that they had in stock. I found one on-line that was in Texas that I liked. I contacted Brian Bricken and he started the process of having this particular van transferred to Tulsa. He called and let me know when it was here and ready to test drive. Brian was very easy to work with during the entire process. I test drove the van and liked it. Then I went through the actual buying process at CarMax which was quick and painless. Once I bought the van I took it to Christian Brothers Automotive on 81st street and for $99 plus tax they did a very thorough inspection and only found a few minor things that they recommended to be fixed. I then made an appointment with the CarMax Service Department and Bob helped me through that process. He gave my an appointment to bring the van and have their tech go through my short list of things that needed fixing. They replaced all the windshield wiper blades. They purchased and installed a rechargeable flashlight that was supposed to be in the van. They they ordered a plastic threshold to replace on that was slightly cracked. They also replace a piece of weatherstripping that had a minor tear in the black rubber. I am very pleased with my entire CarMax experience. Now I understand why there are so very many vehicles running around town with "CarMax" emblems on the rear of the vehicle. The next time I need to purchase a vehicle I plan to go on-line and see what CarMax has to offer.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
I was looking for a used vehicle and I was refereed to Stephen Stanley and he took the time to listen to what I wanted and gave me options and helped me get into the vehicle I wanted!!! Finance manager was super friendly as well!! I'd definitely recommend anyone to purchase their next vehicle there!!
My husband and I went to Ferguson’s to look for a late model used pickup recently on a Saturday afternoon. We we able to shop by ourselves without being bombarded by salesmen. At the right time Tim Flusche came out and asked if he could help. He gave us prices on the trucks we were interested in. My husband selected his truck and Tim got the paperwork done quickly and we were on the road. There was no pressure to buy and that’s how we like to shop.
A great experience, friendly and courteous salesman. Took the time to show us all about the new vehicle. Back seat has some of the packing still glued on, but we have been promised it will get taken care of by their detail guy.
I have been using Bob Hurley Ford for the past 12 years. I have always been impressed with everything from the salesman, to sales manager working the deal, to the finance manager making sure we get the absolute best financing possible. This experience was no different. Very easy, we were in and out in about 2.5 hours, which is actually not very long.
We came in for service on our daughter’s car. Since we were thinking about replacing our Flex we took a stroll through the lot.
We now own a new Edge. Negotiations were not stress filled. All personnel were kind, efficient, and helpful.
We are not new to this dealership. We have purchased the majority of our vehicles here and will continue to do so!
Thanks so much to Marvin, Lyle, David, and Steve.
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